IP Library Granted Patent US 11,019,178
Granted Patent B1
US 11,019,178 · App. 16/241,645 · Granted May 25, 2021

Deployment router based on channel traffic

Inventor: Sarath Kumar Ravindran (Omaha, NE)
Assignee: WEST CORPORATION
H04L67/327G06F8/60G10L15/22H04L67/14G10L2015/223
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Quick Facts
Patent No.
US 11,019,178
App. No.
16/241,645
Granted
May 25, 2021
Kind
B1
Abstract

An example method of operation may include receiving a request from a network, identifying a state of a system coupled to the network, determining a status of the request from the network, and routing the request to a first application when the system is in a predetermined state and the request has a first status and routing the request to a second application when the system is in a state different from the predetermined state and the request has a second status.

Claims (39)

1. A method comprising:

receiving, by a computer device storing a first application and a second application, a request from a network;

identifying a state of a system coupled to the network;

identifying a status of the request as one of:

an initial request that is received during a period of deployment of the second application, or

an in-progress request that is received before the period of deployment of the second application;

routing the request to the first application based on both the identifying the status of the request as the initial request and a current state of the system related to deployment of the second application; and

routing the request to the second application based on both the identifying the status of the request as the in-progress request and the current state of the system related to deployment of the second application.

2. The method of claim 1 , wherein the current state corresponds to a period of deployment of the second application.

3. The method of claim 1 , wherein the first application and the second application are different versions of a same application.

4. The method of claim 1 , wherein the request is a call or electronic message.

5. The method of claim 1 , wherein the system is an interactive voice recognition system or a VXML system.

6. An apparatus, comprising:

at least one memory to store instructions and a first application and a second application; and

at least one processor to execute the instructions to:

receive a request from a network,

identify a state of a system coupled to the network,

identify a status of the request as one of:

an initial request that is received during a period of deployment of the second application,

an in-progress request that is received before the period of deployment of the second application,

route the request to the first application based on both the identifying the status of the request as the initial request and a current state of the system related to deployment of the second application, and

route the request to the second application based on both the identifying the status of the request as the in-progress request and the current state of the system related to deployment of the second application.

7. The apparatus of claim 6 , wherein the current state corresponds to a period of deployment of the second application.

8. The apparatus of claim 6 , wherein the first application and the second application are different versions of a same application.

9. The apparatus of claim 6 , wherein the request is a call or electronic message.

10. The apparatus of claim 6 , wherein the system is an interactive voice recognition system or a VXML system.

11. A non-transitory computer readable storage medium storing instructions that when executed by a processor of a computer device storing a first application and a second application cause the processor to:

receive a request from a network;

identify a state of a system coupled to the network;

determine a status of the request from the network;

identify a status of the request as one of:

an initial request that is received during a period of deployment of the second application,

an in-progress request that is received before the period of deployment of the second application,

route the request the first application based on both the identifying the status of the request as the initial request and a current state of the system related to deployment of the second application; and

route the request to the second application based on both the identifying the status of the request as the in-progress request and the current state of the system related to deployment of the second application.

12. The non-transitory computer readable storage medium of claim 11 , wherein the current state corresponds to a period when the second application is being deployed in the network.

13. The non-transitory computer readable storage medium of claim 11 , wherein the first application and the second application are different versions of a same application.

14. The non-transitory computer readable storage medium of claim 11 , wherein the request is a call or electronic message.

15. The non-transitory computer readable storage medium of claim 11 , wherein the system is an interactive voice recognition system or a VXML system.

Assignments (6)
OMNIBUS ASSIGNMENT OF SECURITY INTEREST IN INTELLECTUAL PROPERTY Recorded Nov 25, 2024
From: UBS AG, STAMFORD BRANCH (AS SUCCESSOR TO CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH IN ITS CAPACITY AS COLLATERAL AGENT)
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS THE SUCCESSOR COLLATERAL AGENT
Reel/Frame 069438/0775 →
CHANGE OF NAME Recorded Apr 3, 2023
From: INTRADO CORPORATION
To: WEST TECHNOLOGY GROUP, LLC
Reel/Frame 063239/0876 →
CHANGE OF NAME Recorded Apr 3, 2023
From: WEST CORPORATION
To: INTRADO CORPORATION
Reel/Frame 063239/0900 →
NOTICE OF GRANT OF SECURITY INTEREST (SECOND LIEN) IN PATENTS Recorded Jan 31, 2023
From: CX360, INC.; WEST TECHNOLOGY GROUP, LLC (FKA INTRADO CORPORATION, FKA WEST CORPORATION); INTRADO INTERACTIVE SERVICES CORPORATION (FKA WEST INTERACTIVE SERVICES CORPORATION, FKA COBALT ACQUISITION COMPANY)
To: U.S. BANK TRUST COMPANY, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 062571/0018 →
NOTICE OF GRANT OF SECURITY INTEREST IN PATENTS - FIRST LIEN Recorded May 22, 2019
From: WEST CORPORATION
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 049255/0843 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jan 7, 2019
From: RAVINDRAN, SARATH KUMAR
To: WEST CORPORATION
Reel/Frame 047922/0089 →