IP Library Granted Patent US 8,060,366
Granted Patent B1
US 8,060,366 · App. 11/778,884 · Granted Nov 15, 2011

System, method, and computer-readable medium for verbal control of a conference call

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Quick Facts
Patent No.
US 8,060,366
App. No.
11/778,884
Granted
Nov 15, 2011
Kind
B1
Abstract

A system, method, and computer readable medium that facilitate verbal control of conference call features are provided. Automatic speech recognition functionality is deployed in a conferencing platform. Hot words are configured in the conference platform that may be identified in speech supplied to a conference call. Upon recognition of a hot word, a corresponding feature may be invoked. A speaker may be identified using speaker identification technologies. Identification of the speaker may be utilized to fulfill the speaker's request in response to recognition of a hot word and the speaker. Particular participants may be provided with conference control privileges that are not provided to other participants. Upon recognition of a hot word, the speaker may be identified to determine if the speaker is authorized to invoke the conference feature associated with the hot word.

Claims (34)

1. A method for providing verbal control of a conference call in a conferencing system, comprising:

bridging a plurality of conference call legs to form a bridged conference stream in the conferencing system;

evaluating the bridged conference stream with a speech recognition algorithm;

determining if a first hot word is identified in the bridged conference stream, wherein at least a caller name is used to populate a voice template for identifying the first hot word;

responsive to determining the first hot word is in the bridged conference stream, invoking a conference feature associated with the first hot word; and

suppressing the first hot word in the bridged stream prior to transmission of the bridged stream to conference participants.

2. The method of claim 1 , further comprising:

determining a second hot word is identified in the bridged conference stream; and

invoking a speaker recognition algorithm to identify the speaker of the second hot word.

3. The method of claim 2 , further comprising determining if the speaker is authorized to invoke a conference feature associated with the second hot word.

4. The method of claim 3 , further comprising invoking the conference feature associated with the second hot word in response to determining the speaker is authorized.

5. The method of claim 3 , wherein determining if the speaker is authorized further comprises evaluating a record assigned to the speaker that specifies privileges allocated to the speaker.

6. The method of claim 1 , wherein determining if a first hot word is identified in the bridged conference stream comprises comparing a word identified in the bridged conference stream with a database of hot words configured for the conferencing system.

7. A computer-readable medium having computer-executable instructions for execution by a processing system, the computer-executable instructions for providing verbal control of a conference call in a conferencing system, the computer-readable medium comprising instructions for:

bridging a plurality of conference call legs to form a bridged conference stream;

evaluating the bridged conference stream with a speech recognition algorithm;

determining if a hot word is identified in the bridged conference stream, wherein at least a caller name is used to populate a voice template for identifying the first hot word;

responsive to determining the hot word is in the bridged conference stream, identifying a speaker of the hot word; and

suppressing the hot word in the bridged stream prior to transmission of the bridged stream to conference participants.

8. The computer-readable medium of claim 7 , further comprising instructions for determining whether the speaker is authorized to invoke a conference feature associated with the hot word.

9. The computer-readable medium of claim 8 , further comprising instructions for invoking the conference feature in response to determining the speaker is authorized to invoke the conference feature.

10. The computer-readable medium of claim 8 , wherein the conference feature is not invoked in response to determining the speaker is not authorized to invoke the conference feature.

11. The computer-readable medium of claim 7 , further comprising instructions that define conference privileges of each participant of the conference call.

12. The computer-readable medium of claim 7 , further comprising instructions for:

determining if a participant's name was spoken in a pre-defined interval subsequent to the hot word; and

invoking a conference feature associated with the hot word on behalf of a participant having the participant's name.

13. The computer-readable medium of claim 7 , wherein the instructions for determining if a hot word is identified in the bridged conference stream comprises instructions for comparing a word identified in the bridged conference stream with a database of hot words configured for the conferencing system.

14. A system for providing a conference call, comprising:

a database that specifies privileges of respective conference participants;

a media server adapted to terminate a conference leg with each of a plurality of terminal devices of the participants, bridge a plurality of conference legs to form a bridged conference stream, evaluate the bridged conference stream with a speech recognition algorithm, determine a hot word is included in the bridged conference stream, and identify a speaker of the hot word, wherein the hot word is associated with a conference feature, wherein the media server suppresses the hot word in the bridged conference stream prior to transmission of the bridged conference stream to the conference participants, wherein at least a caller name is used to populate a voice template for identifying the first hot word; and

an application server communicatively coupled with the media server and adapted to provide control information to the media server for managing the conference call, wherein the application server is notified of the hot word and the speaker, and wherein the application server interrogates the database to determine if the speaker is authorized to invoke the conference feature.

15. The system of claim 14 , wherein the application server determines the speaker is authorized to invoke the conference feature.

16. The system of claim 15 , wherein the application server directs the media server to invoke the conference feature.

17. The system of claim 14 , further comprising a database of hot words that is communicatively coupled with the media server, wherein the media server determines the hot word is included in the bridged conference stream by obtaining a match with the hot word and an entry in the database of hot words.

Assignments (11)
OMNIBUS ASSIGNMENT OF SECURITY INTEREST IN INTELLECTUAL PROPERTY Recorded Nov 25, 2024
From: UBS AG, STAMFORD BRANCH (AS SUCCESSOR TO CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH IN ITS CAPACITY AS COLLATERAL AGENT)
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS THE SUCCESSOR COLLATERAL AGENT
Reel/Frame 069438/0775 →
CHANGE OF NAME Recorded Apr 3, 2023
From: WEST CORPORATION
To: INTRADO CORPORATION
Reel/Frame 063239/0900 →
CHANGE OF NAME Recorded Apr 3, 2023
From: INTRADO CORPORATION
To: WEST TECHNOLOGY GROUP, LLC
Reel/Frame 063239/0876 →
NOTICE OF GRANT OF SECURITY INTEREST (SECOND LIEN) IN PATENTS Recorded Jan 31, 2023
From: CX360, INC.; WEST TECHNOLOGY GROUP, LLC (FKA INTRADO CORPORATION, FKA WEST CORPORATION); INTRADO INTERACTIVE SERVICES CORPORATION (FKA WEST INTERACTIVE SERVICES CORPORATION, FKA COBALT ACQUISITION COMPANY)
To: U.S. BANK TRUST COMPANY, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 062571/0018 →
RELEASE OF SECURITY INTEREST Recorded Dec 20, 2022
From: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS SUCCESSOR TO WACHOVIA BANK, NATIONAL ASSOCIATION
To: INTERCALL, INC.; INTRADO INC.; WEST CORPORATION; WEST DIRECT, LLC; WEST NOTIFICATIONS GROUP, INC.
Reel/Frame 062201/0960 →
RELEASE OF SECURITY INTEREST Recorded May 1, 2018
From: U.S. BANK NATIONAL ASSOCIATION
To: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.; RELIANCE COMMUNICATIONS, LLC
Reel/Frame 046046/0547 →
NOTICE OF GRANT OF SECURITY INTEREST IN PATENTS (FIRST LIEN) Recorded Oct 10, 2017
From: WEST CORPORATION
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 044166/0901 →
SECURITY INTEREST Recorded Jun 20, 2016
From: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.; RELIANCE COMMUNICATIONS, LLC
To: U.S. BANK NATIONAL ASSOCIATION
Reel/Frame 039093/0944 →
SECURITY AGREEMENT Recorded Mar 14, 2012
From: INTERCALL, INC. A DELAWARE CORPORATION; INTRADO INC. A DELAWARE CORPORATION; TELEVOX SOFTWARE, INC. A DELAWARE CORPORATION; TUVOX INCORPORATED, A DELAWARE CORPORATION; TWENTY FIRST CENTURY COMMUNICATIONS, INC. AN OHIO CORPORATION; WEST CORPORATION, A DELAWARE CORPORATION; WEST DIRECT, LLC, A DELAWARE LIMITED LIABILITY COMPANY; WEST INTERACTIVE CORPORATION, A DELAWARE CORPORATION; WEST NOTIFICATIONS GROUP, INC. A DELAWARE CORPORATION
To: WELLS FARGO BANK, NATIONAL ASSOCIATION
Reel/Frame 027865/0218 →
SECURITY AGREEMENT Recorded Apr 16, 2010
From: INTERCALL, INC.; INTRADO, INC.; WEST CORPORATION; WEST DIRECT, LLC; WEST NOTIFICATIONS GROUP, INC.
To: WACHOVIA BANK, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT
Reel/Frame 024244/0216 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Aug 28, 2007
From: MAGANTI, SRINIVAS; SOJKA, MYRON P
To: WEST CORPORATION
Reel/Frame 019755/0026 →