Enhanced conference access and control
Processing customer communications may include receiving a communication from a customer device via a messaging application. One example method of operation may include transmitting a message from a conference call server to a user device, receiving a response message from the user device, extracting the response message data, processing the response message data and identifying one or more conference call preferences, and transmitting a notification to the user device when a conference call date occurs.
1. A method comprising:
transmitting a message from a conference call server to a user device, the message notifying the user device of a conference call and prompting a user to request a conference callback, the message comprising a conference identifier;
receiving a response message from the user device, the response message comprising a passcode for a conference associated with the conference identifier and a conference callback request comprising at least a request for access to a conference bridge that will host a conference identified by the conference identifier via a callback option;
extracting response message data including the conference identifier and passcode;
processing the response message data and identifying one or more conference call parameters, including the conference identifier, the passcode and a scheduled time of the conference;
linking a user profile for the user device to the conference data using the passcode;
transmitting a notification to the user device when a scheduled conference call time has matured; and
joining the user device to the conference without again requiring the passcode to be sent from the user device.
2. The method of claim 1 , wherein the message comprises at least one of a short message service (SMS) message and voice command message.
3. The method of claim 1 , wherein the conference call parameters comprise a plurality of conference call preferences.
4. The method of claim 1 , wherein the plurality of conference call preferences comprise a time to bridge the user device to the conference call, and a number to dial to access the user device.
5. The method of claim 1 , further comprising:
identifying the user device as a current device;
identifying a recently used application on the user device as a current application;
determining whether the recently used application is a conference compatible application; and
when the recently used application is a conference compatible application, designating the recently used application as the conference setup application.
6. The method of claim 5 , wherein the conference compatible application comprises one or more of a voice compression application, a social media application, a conference call application, and a web browser application.
7. The method of claim 1 , wherein the transmitting the message from the conference call server to the user device further comprises initiating a voice command on the user device, and wherein receiving a response message from the mobile device further comprises receiving a voice command on the user device.
8. An apparatus, comprising:
a transmitter configured to transmit a message from a conference call server to a user device, the message comprising a notification the user device of a conference call and prompting a user to request a conference callback, the message comprising a conference identifier;
a receiver configured to receive a response message from the user device, the response message comprising a passcode for a conference associated with the conference identifier and a conference callback request comprising at least a request for access to a conference bridge that will host a conference identified by the conference identifier via a callback option;
a processor configured to
extract response message data including the conference identifier and the passcode;
process the response message data and identify one or more conference call parameters, including the conference identifier and a scheduled time of the conference; and
link a user profile for the user device to the conference data using the passcode;
wherein the transmitter is further configured to transmit a notification to the user device when a scheduled conference call time has matured; and
wherein the processor is configured to join the user device to the conference without again requiring the passcode to be sent from the user device.
9. The apparatus of claim 8 , wherein the message comprises at least one of a short message service (SMS) message and voice command message.
10. The apparatus of claim 8 , wherein the conference call parameters comprise a plurality of conference call preferences.
11. The apparatus of claim 8 , wherein the plurality of conference call preferences comprise a time to bridge the user device to the conference call, and a number to dial to access the user device.
12. The apparatus of claim 8 , wherein the processor is further configured to
identify the user device as a current device;
identify a recently used application on the user device as a current application;
determine whether the recently used application is a conference compatible application; and
when the recently used application is a conference compatible application, designate the recently used application as the conference setup application.
13. The apparatus of claim 12 , wherein the conference compatible application comprises one or more of a voice compression application, a social media application, a conference call application, and a web browser application.
14. The apparatus of claim 8 , wherein the transmitter transmits the message from the conference call server to the user device by initiating a voice command on the user device, and wherein the receiver receives the response message from the mobile device by further receiving a voice command on the user device.
15. A non-transitory computer readable storage medium configured to store instructions that when executed:
transmitting a message from a conference call server to a user device, the message comprising a notification to the user device of a conference call and prompting a user to request a conference callback, the message comprising a conference identifier;
receiving a response message from the user device, the response message comprising a passcode for a conference associated with the conference identifier and a conference callback request comprising at least a request for access to a conference bridge that will host a conference identified by the conference identifier via a callback option;
extracting response message data including the conference identifier and the passcode;
processing the response message data and identifying one or more conference call parameters, including the conference identifier and a scheduled time of the conference;
linking a user profile for the user device to the conference data using the passcode;
transmitting a notification to the user device when a scheduled conference call time has matured; and
joining the user device to the conference without again requiring the passcode to be sent from the user device.
16. The non-transitory computer readable storage medium of claim 15 , wherein the message comprises at least one of a short message service (SMS) message and voice command message.
17. The non-transitory computer readable storage medium of claim 15 , wherein the conference call parameters comprise a plurality of conference call preferences.
18. The non-transitory computer readable storage medium of claim 15 , wherein the plurality of conference call preferences comprise a time to bridge the user device to the conference call, and a number to dial to access the user device.
19. The non-transitory computer readable storage medium of claim 15 , wherein the processor is further configured to perform:
identifying the user device as a current device;
identifying a recently used application on the user device as a current application;
determining whether the recently used application is a conference compatible application; and
when the recently used application is a conference compatible application, designating the recently used application as the conference setup application.
20. The non-transitory computer readable storage medium of claim 19 , wherein the conference compatible application comprises one or more of a voice compression application, a social media application, a conference call application, and a web browser application, and wherein the transmitting the message from the conference call server to the user device further comprises initiating a voice command on the user device, and wherein receiving a response message from the mobile device further comprises receiving a voice command on the user device.