Conducting automated content processing to identify policy compliance
One example method of operation may include identifying a call scheduled for a scheduled time having a calling party profile and a called party profile, identifying one or more calling party flags associated with the calling party profile and one or more called party flags associated with the called party profile, establishing a call connection between a calling party device and a called party device at the scheduled time to conduct the call, recording call content identified during the call, processing the call content of the recorded call to identify call content compliance based on the calling party flags and the called party flags, scoring the call based on the identified call content compliance, and updating one or more of the called party profile and the calling party profile to identify the scored call.
1. A method comprising:
identifying a call scheduled for a scheduled time comprising a calling party profile associated with a calling party and a called party profile associated with a called party;
identifying one or more calling party flags associated with the calling party profile and one or more called party flags associated with the called party profile;
recording call content identified during the call;
processing the call content of the recorded call to identify one or more words or one or more phrases spoken during the call;
determining that the one or more words or the one or more phrases spoken during the call match one or more predetermined words or one or more predetermined phrases, the one or more predetermined words or the one or more predetermined phrases corresponding to at least one of the one or more calling party flags or the one or more called party flags;
generating a score based on the match between the words spoken during the call and the one or more predetermined words, the score indicating compliance the call content with both the one or more calling party flags or the one or more called party flags;
identifying which of the called party flags and the calling party flags were not matched to the one or more words or the one or more phrases;
creating a summary of content that was not included in the call content; and
transmitting a notification to the calling party with the summary.
2. The method of claim 1 , further comprising:
increasing a call score associated with the calling party profile when the one or more words or the one or more phrases are matched to the calling party flags; and
increasing a call score associated with the called party profile when the one or more words or the one or more phrases are matched to the called party flags.
3. The method of claim 2 , further comprising:
summing the increased call score associated with the calling party and the call score associated with the called party to create a final call score.
4. The method of claim 3 , further comprising:
determining whether the final call score is above a predetermined threshold value; and
when the final call score is above the predetermined threshold value, designating the final score a satisfactory score.
5. The method of claim 3 , further comprising:
determining whether the final call score is above a predetermined threshold value; and
when the final call score is not above the predetermined threshold value, designating the final score an unsatisfactory score.
6. An apparatus comprising:
a processor configured to:
identify a call scheduled for a scheduled time comprising a calling party profile associated with a calling party and a called party profile associated with a called party;
identify one or more calling party flags associated with the calling party profile and one or more called party flags associated with the called party profile;
record call content identified during the call;
process the call content of the recorded call to identify one or more words or one or more phrases spoken during the call;
determine that the one or more words or the one or more phrases spoken during the call match one or more predetermined words or one or more predetermined phrases, the one or more predetermined words or the one or more predetermined phrases corresponding to at least one of the one or more calling party flags or the one or more called party flags;
generate a score based on the match between the words spoken during the call and the one or more predetermined words, the score indicating compliance the call content with both the one or more calling party flags or the one or more called party flags;
identify which of the called party flags and the calling party flags were not matched to the one or more words or the one or more phrases;
create a summary of content that was not included in the call content; and
transmit a notification to the calling party with the summary.
7. The apparatus of claim 6 , wherein the processor is further configured to:
Increase a call score associated with the calling party profile when the one or more words or the one or more phrases are matched to the calling party flags; and
Increase a call score associated with the called party profile the one or more words or the one or more phrases are matched to the called party flags.
8. The apparatus of claim 7 , wherein the processor is further configured to:
sum the increased call score associated with the calling party and the call score associated with the called party to create a final call score.
9. The apparatus of claim 8 , wherein the processor is further configured to:
determine whether the final call score is above a predetermined threshold value; and
when the final call score is above the predetermined threshold value, designate the final score a satisfactory score.
10. The apparatus of claim 8 , wherein the processor is further configured to;
determine whether the final call score is above a predetermined threshold value; and
when the final call score is not above the predetermined threshold value, designate the final score an unsatisfactory score.
11. A non-transitory computer readable storage medium configured to store one or more instructions that when executed by a processor cause the processor to perform:
identifying a call scheduled for a scheduled time comprising a calling party profile associated with a calling party and a called party profile associated with a called party;
identifying one or more calling party flags associated with the calling party profile and one or more called party flags associated with the called party profile;
recording call content identified during the call;
processing the call content of the recorded call to identify one or more words or one or more phrases spoken during the call;
determining that the one or more words or the one or more phrases spoken during the call match one or more predetermined words or one or more predetermined phrases, the one or more predetermined words or the one or more predetermined phrases corresponding to at least one of the one or more calling party flags or the one or more called party flags;
generating a score based on the match between the words spoken during the call and the one or more predetermined words, the score indicating compliance the call content with both the one or more calling party flags or the one or more called party flags;
identifying which of the called party flags and the calling party flags were not matched to the one or more words or the one or more phrases;
creating a summary of content that was not included in the call content; and
transmitting a notification to the calling party with the summary.
12. The non-transitory computer readable storage medium of claim 11 , wherein the one or more instructions further cause the processor to perform:
increasing a call score associated with the calling party profile when the one or more words or the one or more phrases are matched to the calling party flags; and
increasing a call score associated with the called party profile the one or more words or the one or more phrases are matched to the called party flags.
13. The non-transitory computer readable storage medium of claim 12 , wherein the one or more instructions further cause the processor to perform:
summing the increased call score associated with the calling party and the call score associated with the called party to create a final call score.
14. The non-transitory computer readable storage medium of claim 13 , wherein the one or more instructions further cause the processor to perform:
determining whether the final call score is above a predetermined threshold value;
when the final call score is above the predetermined threshold value, designating the final score a satisfactory score; and
when the final call score is not above the predetermined threshold value, designating the final score an unsatisfactory score.