IP Library Granted Patent US 8,380,521
Granted Patent B1
US 8,380,521 · App. 13/246,092 · Granted Feb 19, 2013

System, method and computer-readable medium for verbal control of a conference call

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Quick Facts
Patent No.
US 8,380,521
App. No.
13/246,092
Granted
Feb 19, 2013
Kind
B1
Abstract

A system, method, and computer readable medium that facilitate verbal control of conference call features are provided. Automatic speech recognition functionality is deployed in a conferencing platform. Hot words are configured in the conference platform that may be identified in speech supplied to a conference call. Upon recognition of a hot word, a corresponding feature may be invoked. A speaker may be identified using speaker identification technologies. Identification of the speaker may be utilized to fulfill the speaker's request in response to recognition of a hot word and the speaker. Particular participants may be provided with conference control privileges that are not provided to other participants. Upon recognition of a hot word, the speaker may be identified to determine if the speaker is authorized to invoke the conference feature associated with the hot word.

Claims (35)

1. A method, comprising:

evaluating a conference stream, in a conferencing system, with a speech recognition algorithm;

determining if a first hot word is identified in the conference stream, wherein at least a caller name is used to populate a voice template for identifying the first hot word;

responsive to determining the first hot word is in the conference stream, invoking a conference feature associated with the first hot word; and

suppressing the first hot word in the stream prior to transmission of the stream to conference participants.

2. The method of claim 1 , comprising bridging a plurality of conference call legs to form the conference stream.

3. The method of claim 1 , comprising:

determining a second hot word is identified in the conference stream; and

invoking a speaker recognition algorithm to identify the speaker of the second hot word, wherein a speech recognition algorithm and the speaker recognition algorithm are at least one of a same algorithm or a different algorithm.

4. The method of claim 3 , comprising determining if the speaker is authorized to invoke a conference feature associated with the second hot word.

5. The method of claim 4 , comprising invoking the conference feature associated with the second hot word in response to determining the speaker is authorized.

6. The method of claim 4 , wherein determining if the speaker is authorized comprises evaluating a record assigned to the speaker that specifies privileges allocated to the speaker.

7. The method of claim 1 , wherein determining if a first hot word is identified in the conference stream comprises comparing a word identified in the conference stream with a database of hot words configured for the conferencing system.

8. A computer-readable medium having computer-executable instructions for execution by a processing system, the computer-readable medium comprising instructions for:

evaluating a conference stream with a speech recognition algorithm;

determining if a hot word is identified in the conference stream, wherein at least a caller name is used to populate a voice template for identifying the hot word;

responsive to determining the hot word is in the conference stream, identifying a speaker of the hot word; and

suppressing the hot word in the stream prior to transmission of the stream to conference participants.

9. The computer-readable medium of claim 8 , comprising bridging a plurality of conference call legs to form the conference stream.

10. The computer-readable medium of claim 8 , comprising instructions for determining whether the speaker is authorized to invoke a conference feature associated with the hot word.

11. The computer-readable medium of claim 10 , comprising instructions for invoking the conference feature in response to determining the speaker is authorized to invoke the conference feature.

12. The computer-readable medium of claim 10 , wherein the conference feature is not invoked in response to determining the speaker is not authorized to invoke the conference feature.

13. The computer-readable medium of claim 8 , comprising instructions that define conference privileges of each participant of the conference call.

14. The computer-readable medium of claim 8 , comprising instructions for:

determining if a participant's name was spoken in a pre-defined interval subsequent to the hot word; and

invoking a conference feature associated with the hot word on behalf of a participant having the participant's name.

15. The computer-readable medium of claim 8 , wherein the instructions for determining if the hot word is identified in the conference stream comprises instructions for comparing a word identified in the conference stream with a database of hot words configured for the conferencing system.

16. A system, comprising:

a database that specifies privileges of respective conference participants;

a media server adapted to terminate a conference leg with each of a plurality of terminal devices of the participants, evaluate a conference stream with a speech recognition algorithm, determine a hot word is included in the conference stream, and identify a speaker of the hot word, wherein the hot word is associated with a conference feature, wherein the media server suppresses the hot word in the conference stream prior to transmission of the conference stream to the conference participants, wherein at least a caller name is used to populate a voice template for identifying the hot word; and

an application server communicatively coupled with the media server and adapted to provide control information to the media server for managing the conference call, wherein the application server is notified of the hot word and the speaker, and wherein the application server interrogates the database to determine if the speaker is authorized to invoke the conference feature.

17. The system of claim 16 , wherein the media server is adapted to bridge a plurality of conference legs to form the conference stream.

18. The system of claim 16 , wherein the application server determines the speaker is authorized to invoke the conference feature.

19. The system of claim 18 , wherein the application server directs the media server to invoke the conference feature.

20. The system of claim 16 , comprising a database of hot words that is communicatively coupled with the media server, wherein the media server determines the hot word is included in the conference stream by obtaining a match with the hot word and an entry in the database of hot words.

Assignments (8)
OMNIBUS ASSIGNMENT OF SECURITY INTEREST IN INTELLECTUAL PROPERTY Recorded Nov 25, 2024
From: UBS AG, STAMFORD BRANCH (AS SUCCESSOR TO CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH IN ITS CAPACITY AS COLLATERAL AGENT)
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS THE SUCCESSOR COLLATERAL AGENT
Reel/Frame 069438/0775 →
CHANGE OF NAME Recorded Apr 3, 2023
From: INTRADO CORPORATION
To: WEST TECHNOLOGY GROUP, LLC
Reel/Frame 063239/0876 →
CHANGE OF NAME Recorded Apr 3, 2023
From: WEST CORPORATION
To: INTRADO CORPORATION
Reel/Frame 063239/0900 →
NOTICE OF GRANT OF SECURITY INTEREST (SECOND LIEN) IN PATENTS Recorded Jan 31, 2023
From: CX360, INC.; WEST TECHNOLOGY GROUP, LLC (FKA INTRADO CORPORATION, FKA WEST CORPORATION); INTRADO INTERACTIVE SERVICES CORPORATION (FKA WEST INTERACTIVE SERVICES CORPORATION, FKA COBALT ACQUISITION COMPANY)
To: U.S. BANK TRUST COMPANY, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 062571/0018 →
RELEASE OF SECURITY INTEREST Recorded May 1, 2018
From: U.S. BANK NATIONAL ASSOCIATION
To: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.; RELIANCE COMMUNICATIONS, LLC
Reel/Frame 046046/0547 →
TERMINATION AND RELEASE OF SECURITY INTEREST IN PATENTS RECORDED AT REEL 030537, FRAME 0676 Recorded Oct 10, 2017
From: WELLS FARGO BANK, NATIONAL ASSOCIATION
To: INTERCALL, INC. NKA WEST UNIFIED COMMUNICATIONS SERVICES, INC.; WEST INTERACTIVE CORPORATION II (NKA WEST INTERACTIVE SERVICES CORP.); WEST NOTIFICATIONS, INC. (NKA WEST INTERACTIVE SERVICES CORP.); WEST CORPORATION
Reel/Frame 044166/0699 →
NOTICE OF GRANT OF SECURITY INTEREST IN PATENTS (FIRST LIEN) Recorded Oct 10, 2017
From: WEST CORPORATION
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 044166/0901 →
SECURITY INTEREST Recorded Jun 20, 2016
From: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.; RELIANCE COMMUNICATIONS, LLC
To: U.S. BANK NATIONAL ASSOCIATION
Reel/Frame 039093/0944 →