System, method, and computer-readable medium that facilitate voice biometrics user authentication
View Patent ↗A system, method, and computer readable medium that facilitate user authentication via voice biometrics in a network system featuring interactive voice response system access is provided. The voice biometric authentication mechanisms alleviate identity theft occurring via specific interactive voice response transactions. A voice biometrics authentication system interfaces with an interactive network platform and may be hosted by a third party provider of voice biometric technologies.
1. A method for authenticating a user in a network system via voice biometrics, comprising:
storing a voiceprint of a first user;
assigning one or more of a plurality of interactive voice response applications as an attribute of the voiceprint;
assigning an expiration age as an attribute of the voiceprint;
receiving an attempt for access to an application service by a user;
determining if the application service is provided by an assigned one of the plurality of interactive voice response applications;
when the application service is determined to be an assigned one of the plurality of interactive voice response applications:
identifying the voiceprint as associated with an identity of the first user and the attempt for access to the application service;
obtaining a voice sample from the user;
performing an evaluation of vocal characteristics of the voiceprint with vocal characteristics of the voice sample; and
determining that the user is one of the first user or a fraudulent user based on results of the evaluation of vocal characteristics of the voiceprint with vocal characteristics of the voice sample.
2. The method of claim 1 , further comprising:
responsive to receiving the attempt for access, evaluating the expiration age; and
determining whether the voiceprint has expired.
3. The method of claim 2 , further comprising responsive to determining the voiceprint has expired, obtaining a new voiceprint from the first user.
4. The method of claim 1 , further comprising assigning a maximum number of sequential failed verification attempts threshold with the voiceprint.
5. The method of claim 4 , further comprising:
responsive to performing the evaluation of vocal characteristics of the voiceprint with vocal characteristics of the voice sample, incrementing a maximum number of sequential failed verification attempts in the event the user is determined to be a fraudulent user; and
determining if the maximum number of sequential failed verification attempts equals the maximum number of sequential failed verification attempts threshold.
6. The method of claim 5 , further comprising generating a verification failure of the user responsive to determining the maximum number of sequential failed verification attempts equals the maximum number of sequential failed verification attempts threshold.
7. A non-transitory computer-readable medium having computer-executable instructions for execution by a processing system, the computer-executable instructions for authenticating a user in a network system via voice biometrics, the instructions, when executed by the processing system, cause the processing system to:
store a voiceprint of a first user;
assign one or more of a plurality of interactive voice response applications as an attribute of the voiceprint;
assign an expiration age as an attribute of the voiceprint;
receive an attempt for access to an application service by a user;
determine if the application service is provided by an assigned one of the plurality of interactive voice response applications;
when the application service is determined to be an assigned one of the plurality of interactive voice response applications:
identify the voiceprint as associated with an identity of the first user and the attempt for access to the application service;
obtain a voice sample from the user;
perform an evaluation of vocal characteristics of the voiceprint with vocal characteristics of the voice sample; and
determine that the user is one of the first user or a fraudulent user based on results of the evaluation of vocal characteristics of the voiceprint with vocal characteristics of the voice sample.
8. The non-transitory computer-readable medium of claim 7 , further comprising instructions that, when executed, cause the processing system to:
evaluate the expiration age responsive to receiving the attempt for access; and
determine whether the voiceprint has expired.
9. The non-transitory computer-readable medium of claim 8 , further comprising instructions that, when executed, cause the processing system to obtain a new voiceprint from the first user responsive to determining the voiceprint has expired.
10. The non-transitory computer-readable medium of claim 7 , further comprising instructions that, when executed, cause the processing system to assign a maximum number of sequential failed verification attempts threshold with the voiceprint.
11. The non-transitory computer-readable medium of claim 10 , further comprising instructions that, when executed, cause the processing system to:
increment a maximum number of sequential failed verification attempts in the event the user is determined to be a fraudulent user responsive to performing the evaluation of vocal characteristics of the voiceprint with vocal characteristics of the voice sample; and
determine if the maximum number of sequential failed verification attempts equals the maximum number of sequential failed verification attempts threshold.
12. The non-transitory computer-readable medium of claim 11 , further comprising instructions that, when executed, cause the processing system to generate a verification failure of the user responsive to determining the maximum number of sequential failed verification attempts equals the maximum number of sequential failed verification attempts threshold.
13. A system for authenticating a user in a network system via voice biometrics, comprising:
an application server that hosts a plurality of service applications;
an interactive voice response system communicatively coupled with the application server that provides voice response access to one of more of the plurality of service applications; and
a voice biometrics authentication system communicatively coupled with the interactive voice response system that stores a voiceprint of a first user and assigns one or more of the plurality of service applications and an expiration age as attributes of the voiceprint, wherein the interactive voice response system receives an attempt for access to a service application by a communication device of a user, determines if the application service is provided by an assigned one of the plurality of service applications and when the application service is determined to be an assigned one of the plurality of service applications communicatively couples the communication device with the voice biometrics authentication system, wherein the voice biometrics authentication system identifies the voiceprint as associated with an identity of the first user and the attempt for access to the application service, obtains a voice sample from the user, performs an evaluation of vocal characteristics of the voiceprint with vocal characteristics of the voice sample, and determines that the user is one of the first user or a fraudulent user based on results of the evaluation of vocal characteristics of the voiceprint with vocal characteristics of the voice sample.
14. The system of claim 13 , wherein the voice biometrics authentication system assigns an interactive voice response application as an attribute of the voiceprint.
15. The system of claim 13 , wherein the voice biometrics authentication system evaluates the expiration age responsive to receiving the attempt for access, and determines whether the voiceprint has expired.
16. The system of claim 15 , wherein the voice biometrics authentication system obtains a new voiceprint from the first user responsive to determining the voiceprint has expired.
17. The system of claim 13 , wherein the voice biometrics authentication system assigns a maximum number of sequential failed verification attempts threshold with the voiceprint, increments a maximum number of sequential failed verification attempts in the event the user is determined to be a fraudulent user, determines if the maximum number of sequential failed verification attempts equals the maximum number of sequential failed verification attempts threshold, and generates a verification failure of the user responsive to determining the maximum number of sequential failed verification attempts equals the maximum number of sequential failed verification attempts threshold.