Granted Patent B1

US 7,995,725 · App. 11/382,797 · Granted Aug 9, 2011

Abstract

Claims (48)

1. A method for compilation, analysis and graphical representation of call data, comprising:

receiving an incoming communication;

ascertaining a reason for the incoming communication;

compiling statistics related to the incoming communication, wherein the compiled statistics is represented graphically at least by geographic location when compiled statistics reaches a user-defined threshold;

analyzing the compiled statistics, and

detecting issue probabilities from at least one of a spike incoming communication compiled statistics and a decline in incoming communication compiled statistics.

2. The method of claim 1 comprising:

determining originating geographical location of the communication.

3. The method of claim 1 comprising:

modeling incoming communication statistics.

4. The method of claim 1 comprising:

resolving compiled statistics by geographical region.

5. The method of claim 1 comprising:

identifying compiled statistical trends for a geographical region.

6. The method of claim 1 comprising:

storing compiled statistics.

7. The method of claim 1 comprising:

extracting incoming communications identification data.

8. The method of claim 1 comprising:

mapping compiled statistics geographically.

9. The method of claim 1 comprising:

managing display of compiled statistics.

10. A computer readable medium comprising instructions for:

receiving an incoming communication;

compiling statistics related to the incoming communication, the statistics comprising a reason for an incoming communication, wherein the compiled statistics is represented graphically at least by geographic location when compiled statistics reaches a user-defined threshold;

detecting issue probabilities from at least one of a spike incoming communication compiled statistics and a decline in incoming communication compiled statistics; and

querying compiled statistics for specific information.

11. The computer readable medium of claim 10 comprising instructions for:

storing the compiled statistics.

12. The computer readable medium of claim 11 comprising instructions for:

organizing the stored statistics for search and retrieval.

13. The computer readable medium of claim 11 comprising instructions for:

executing pre-defined queries of the stored statistics.

14. The computer readable medium of claim 10 comprising instructions for:

representing graphically the compiled statistics by geographic location.

15. The computer readable medium of claim 14 comprising instructions for:

highlighting represented geographic locations whose compiled statistics exceed a predetermined threshold.

16. A system for compilation, analysis and graphical representation of call data, comprising:

a memory in which compiled statistics are stored; and

a processor communicably coupled to the memory, wherein the processor:

receives an incoming communication;

compiles statistics related to the incoming communication, the statistics comprising a reason for an incoming communication, wherein the compiled statistics is represented graphically at least by geographic location when compiled statistics reaches a user-defined threshold;

analyzes the compiled statistics;

detects issue probabilities from at least one of a spike incoming communication compiled statistics and a decline in incoming communication compiled statistics; and

stores the compiled statistics in the memory.

17. The system of claim 16 wherein the processor,

converts telephone area code and exchange information into a geographical location; and

maps compiled statistics by geographical location.

Assignments (14)