Multimode service communication configuration for performing transactions
Processing customer communications may include receiving a communication from a customer device via a first communication medium, retrieving a customer record associated with the customer device, determining the customer record has a pending status associated with a logged customer device action, transmitting an optional display link to the customer device via a second communication medium different from the first communication medium, receiving a selection from the customer device associated with the optional display link, identifying a third party candidate for processing the customer device action based on the at least one selection, transmitting a request to process the customer device action to the third party candidate, and transmitting a notification to the customer device responsive to receiving confirmation of the request from the third party candidate.
1. A method, comprising:
identifying a logged action from a customer device via a first communication medium;
transmitting a link to the customer device via a second communication medium;
receiving at least one selection from the customer device associated with the link via the first communication medium; and
transmitting a request to process the logged action to a third party candidate based on the at least one selection via the second communication medium; wherein an application on the customer device is initiated; wherein a confirmation message to the customer device confirming the at least one selection is transmitted.
2. The method of claim 1 , further comprising displaying content on the customer device associated with the logged action, wherein the displayed content includes at least one of a type of information designated by the at least one selection from the customer device.
3. The method of claim 2 , further comprising displaying content via the application on the customer device.
4. The method of claim 3 , further comprising receiving a call terminating selection.
5. The method of claim 3 , wherein the confirmation message comprises at least one of a bill paid and a service or product ordered.
6. The method of claim 1 , wherein the logged action comprises at least one of an ordered product or service and an outstanding balance.
7. The method of claim 1 , further comprising transmitting a notification to the customer device responsive to receiving confirmation of the request from the third party candidate.
8. A non-transitory computer readable medium comprising instructions that, when read by a processor, cause the processor to perform:
identifying a logged action from a customer device via a first communication medium;
transmitting a link to the customer device via a second communication medium;
receiving at least one selection from the customer device associated with the link via the first communication medium; and
transmitting a request to process the logged action to a third party candidate based on the at least one selection via the second communication medium; wherein an application on the customer device is initiated; wherein a confirmation message to the customer device confirming the at least one selection is transmitted.
9. The non-transitory computer readable medium of claim 8 , wherein the instructions cause the processor to perform displaying content on the customer device associated with the logged action, wherein the displayed content includes at least one of a type of information designated by the at least one selection from the customer device.
10. The non-transitory computer readable medium of claim 9 , wherein the instructions cause the processor to perform displaying content via the application on the customer device.
11. The non-transitory computer readable medium of claim 10 , wherein the instructions cause the processor to perform receiving a call terminating selection.
12. The non-transitory computer readable medium of claim 10 , wherein the confirmation message comprises at least one of a bill paid and a service or product ordered.
13. The non-transitory computer readable medium of claim 8 , wherein the logged action comprises at least one of an ordered product or service and an outstanding balance.
14. The non-transitory computer readable medium of claim 8 , wherein the instructions cause the processor to perform transmitting a notification to the customer device responsive to receiving confirmation of the request from the third party candidate.
15. A system, comprising:
a customer device; and
a processor configured to:
identifying a logged action from the customer device via a first communication medium;
transmit a link to the customer device via a second communication medium;
receive at least one selection from the customer device associated with the link via the first communication medium; and
transmit a request to process the logged action to a third party candidate based on the at least one selection via the second communication medium; wherein an application on the customer device is initiated; wherein a confirmation message to the customer device confirming the at least one selection is transmitted.
16. The system of claim 15 , further comprising displaying content on the customer device associated with the logged action, wherein the displayed content includes at least one of a type of information designated by the at least one selection from the customer device.
17. The system of claim 16 , further comprising displaying content via the application on the customer device.
18. The system of claim 17 , further comprising:
receiving a call terminating selection;
wherein the confirmation message comprises at least one of a bill paid and a service or product ordered.
19. The system of claim 15 , wherein the logged action comprises at least one of an ordered product or service and an outstanding balance.
20. The system of claim 15 , further comprising transmitting a notification to the customer device responsive to receiving confirmation of the request from the third party candidate.