Conference management
To enable clients to self-manage service issues for conferences on a bridge operated by a conference provider, there is provided a web based interface. Companies are provisioned in a client database as receiving client managed conference services instead of provider managed conference services. Users of the company or client of the Provider may log in to a web interface through a company or client specific URL and be presented with an interface that enables the user to view and perform management functions for conferences on a bridge that relate to that user only.
1. A method for providing conference management for a client of a conference services provider, the method comprising:
initializing a client database of the conference services provider to identify one or more companies within the database that are to have conferences managed by the client instead of the conference services provider;
provisioning, in the client database, one or more users from the client;
receiving a login request from a user, the login request comprising user credentials;
determining from the user credentials that the user is associated with one or more companies; and
generating an interface that displays a management interface for one or more conferences on a bridge associated with the one or more companies associated to the user, wherein the interface allows the user to perform one or more management actions for the one or more conferences.
2. The method of claim 1 comprising displaying on the interface one or more help requests from one or more participants of the one or more conferences.
3. The method of claim 1 wherein the login request comprises a user indication of one or more bridges for which conferences are to displayed on the management interface.
4. The method of claim 1 wherein the login request comprises a URL specific to the client.
5. The method of claim 4 wherein the user credentials are based on the URL.
6. The method of claim 1 comprising eliminating access for operational staff to provide management functions for conferences of the one or more companies.
7. The method of claim 1 wherein each company is on a single home bridge within a geographical region.
8. A system for providing conference management for a client of a conference services provider, the system comprising:
at least one client database;
at least one processor and operatively associated memory that are programmed to:
initialize the client database of the conference services provider to identify one or more companies within the database that are to have conferences managed by the client instead of the conference services provider; and
provision, in the client database, one or more users from the client; and
at least one web server configured to:
receive a login request from a user, the login request comprising user credentials;
determine from the user credentials that the user is associated with one or more companies; and
generate an interface that displays, for the user, a management interface for one or more conferences on a bridge associated with the one or more companies associated to the user, wherein the interface allows the user to perform one or more management actions for the one or more conferences.
9. The system of claim 8 wherein the interface is configured to display one or more help requests from one or more participants of the one or more conferences.
10. The system of claim 8 wherein web server is programmed to determine, from the login request, a user indication of one or more bridges for which conferences are to displayed on the management interface.
11. The system of claim 8 wherein the login request comprises a URL specific to the client.
12. The system of claim 11 wherein web server is programmed to determine the user credentials based on the URL.
13. The system of claim 8 wherein the at least one processor and memory are programmed to eliminate access for operational staff to provide management functions for conferences of the one or more companies.
14. The system of claim 8 wherein each company is on a single home bridge within a geographical region.
15. A non-transitory computer readable medium comprising instructions, that when executed by a processor, cause the processor to perform:
initializing a client database of the conference services provider to identify one or more companies within the database that are to have conferences managed by the client instead of the conference services provider;
provisioning, in the client database, one or more users from the client;
receiving a login request from a user, the login request comprising user credentials;
determining from the user credentials that the user is associated with one or more companies; and
generating an interface that displays a management interface for one or more conferences on a bridge associated with the one or more companies associated to the user, wherein the interface allows the user to perform one or more management actions for the one or more conferences.
16. The non-transitory computer readable medium of claim 15 comprising instructions, that when executed cause the processor to perform displaying on the interface one or more help requests from one or more participants of the one or more conferences.
17. The non-transitory computer readable medium of claim 15 wherein the login request comprises a user indication of one or more bridges for which conferences are to displayed on the management interface.
18. The non-transitory computer readable medium of claim 15 wherein the login request comprises a URL specific to the client.
19. The non-transitory computer readable medium of claim 18 wherein the user credentials are based on the URL.
20. The non-transitory computer readable medium of claim 15 wherein each company is on a single home bridge within a geographical region.