IP Library Granted Patent US 9,338,283
Granted Patent B1
US 9,338,283 · App. 14/690,829 · Granted May 10, 2016

Reduction in network congestion

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Quick Facts
Patent No.
US 9,338,283
App. No.
14/690,829
Granted
May 10, 2016
Kind
B1
Abstract

A system, method and non-transitory computer readable storage medium comprising instructions that when read by a processor perform receiving a telephony connection request, determining addressing information regarding the telephony connection request, the addressing information including at least routing information or a phone number, determining traffic information regarding the telephony connection request based on the addressing information, the traffic information including previous telephony connection requests, sending a reply in response to the telephony connection request, wherein: forwarding the telephony connection request to an intended recipient would result in a system response, and the reply differs from the system response.

Claims (61)

1. A method, comprising:

determining addressing information regarding a telephony connection request, the addressing information comprising at least routing information or a phone number;

determining traffic information regarding the telephony connection request based on the addressing information, the traffic information comprising previous telephony connection requests;

sending a reply in response to the telephony connection request when the telephony connection request forwarded to an intended recipient would result in a system response;

determining whether to forward the telephony connection request; and

not forwarding the telephony connection request when the request would be unsuccessful, the request is associated with behavior indicative of an auto-dialer, or the request violates a policy of a network service.

2. The method of claim 1 , further comprising comparing the traffic information to a threshold.

3. The method of claim 2 , wherein the threshold is based on at least one of:

traffic between the sender of the telephony connection request and the intended recipient;

one or more errors resulting from the previous telephony connection requests;

one or more short duration calls resulting from the previous telephony connection requests, wherein a short duration call comprises a connection with a duration less than a call duration threshold; and

a number of intended recipients contacted in sequence as part of the previous telephony connection requests.

4. The method of claim 1 , wherein the reply comprises an indication that the telephony connection request has been forwarded to the intended recipient and wherein the reply differs from the system response.

5. The method of claim 1 , further comprising denying one or more subsequent telephony connection requests associated with the telephony connection requests.

6. The method of claim 5 , further comprising throttling the subsequent telephony connection requests.

7. The method of claim 5 , wherein the subsequent telephony connection requests are denied based on at least one of:

the intended recipient of the telephony connection request; and

the sender of the telephony connection request.

8. The method of claim 1 , further comprising, based on the comparison, at least one of:

determining that the telephony connection request would result in undesired network traffic;

determining an alternative route to the intended recipient; and

sending the telephony connection request to the intended recipient on the alternative route.

9. A non-transitory computer readable storage medium comprising instructions that, when read by a processor, are configured to cause the processor to:

determine addressing information regarding a telephony connection request, the addressing information comprising at least routing information or a phone number;

determine traffic information regarding the telephony connection request based on the addressing information, the traffic information comprising previous telephony connection requests;

send a reply in response to the telephony connection request when the telephony connection request forwarded to an intended recipient would result in a system response;

determine whether to forward the telephony connection request; and

not forward the telephony connection request when the request would be unsuccessful, the request is associated with behavior indicative of an auto-dialer, or the request violates a policy of a network service.

10. The non-transitory computer readable storage medium of claim 9 further comprising instructions that, when read by the processor, are configured to cause the processor to compare the traffic information to a threshold.

11. The non-transitory computer readable storage medium of claim 10 , wherein the threshold is based on at least one of:

traffic between the sender of the telephony connection request and the intended recipient;

one or more errors resulting from the previous telephony connection requests;

one or more short duration calls resulting from the previous telephony connection requests, wherein a short duration call comprises a connection with a duration less than a call duration threshold; and

a number of intended recipients contacted in sequence as part of the previous telephony connection requests.

12. The non-transitory computer readable storage medium of claim 9 , wherein the reply comprises an indication that the telephony connection request has been forwarded to the intended recipient and wherein the reply differs from the system response.

13. The non-transitory computer readable storage medium of claim 9 , further comprising instructions that, when read by the processor, are configured to cause the processor to deny one or more subsequent telephony connection requests associated with the telephony connection requests.

14. The non-transitory computer readable storage medium of claim 13 , further comprising instructions that, when read by the processor, are configured to cause the processor to throttle the subsequent telephony connection requests.

15. The non-transitory computer readable storage medium of claim 13 , wherein the subsequent telephony connection requests are denied based on at least one of:

the intended recipient of the telephony connection request; and

the sender of the telephony connection request.

16. The non-transitory computer readable storage medium of claim 10 , further comprising instructions that, when read by the processor, are configured to cause the processor to perform, based on the comparison, at least one of:

determining that the telephony connection request would result in undesired network traffic;

determining an alternative route to the intended recipient; and

sending the telephony connection request to the intended recipient on the alternative route.

17. A system, comprising:

a processor; and

memory, wherein

the processor and the memory are communicably coupled to one another, and

the processor is configured to:

determine addressing information regarding a telephony connection request, the addressing information comprising at least routing information or a phone number,

determine traffic information regarding the telephony connection request based on the addressing information, the traffic information comprising previous telephony connection requests,

send a reply in response to the telephony connection request, when the telephony connection request forwarded to an intended recipient would result in a system response,

determine whether to forward the telephony connection request; and

not forward the telephony connection request when the request would be unsuccessful, the request is associated with behavior indicative of an auto-dialer, or the request violates a policy of a network service.

18. The system of claim 17 , wherein the processor is further configured to compare the traffic information to a threshold.

19. The system of claim 18 , wherein the threshold is based on at least one of:

traffic between the sender of the telephony connection request and the intended recipient;

one or more errors resulting from the previous telephony connection requests;

one or more short duration calls resulting from the previous telephony connection requests, wherein a short duration call comprises a connection with a duration less than a call duration threshold; and

a number of intended recipients contacted in sequence as part of the previous telephony connection requests.

20. The system of claim 17 , wherein the reply comprises an indication that the telephony connection request has been forwarded to the intended recipient and wherein the reply differs from the system response.

Assignments (11)
OMNIBUS ASSIGNMENT OF SECURITY INTEREST IN INTELLECTUAL PROPERTY Recorded Nov 25, 2024
From: UBS AG, STAMFORD BRANCH (AS SUCCESSOR TO CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH IN ITS CAPACITY AS COLLATERAL AGENT)
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS THE SUCCESSOR COLLATERAL AGENT
Reel/Frame 069438/0775 →
CHANGE OF NAME Recorded Apr 3, 2023
From: WEST CORPORATION
To: INTRADO CORPORATION
Reel/Frame 063239/0900 →
CHANGE OF NAME Recorded Apr 3, 2023
From: INTRADO CORPORATION
To: WEST TECHNOLOGY GROUP, LLC
Reel/Frame 063239/0876 →
NOTICE OF GRANT OF SECURITY INTEREST (SECOND LIEN) IN PATENTS Recorded Jan 31, 2023
From: CX360, INC.; WEST TECHNOLOGY GROUP, LLC (FKA INTRADO CORPORATION, FKA WEST CORPORATION); INTRADO INTERACTIVE SERVICES CORPORATION (FKA WEST INTERACTIVE SERVICES CORPORATION, FKA COBALT ACQUISITION COMPANY)
To: U.S. BANK TRUST COMPANY, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 062571/0018 →
RELEASE OF SECURITY INTEREST Recorded May 1, 2018
From: U.S. BANK NATIONAL ASSOCIATION
To: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.; RELIANCE COMMUNICATIONS, LLC
Reel/Frame 046046/0547 →
TERMINATION AND RELEASE OF SECURITY INTEREST IN PATENTS RECORDED AT REEL 040019, FRAME 0508 AND REEL 040019, FRAME 0761 Recorded Oct 10, 2017
From: WELLS FARGO BANK, NATIONAL ASSOCIATION
To: WEST INTERACTIVE SERVICES CORPORATION; WEST CORPORATION
Reel/Frame 044217/0284 →
NOTICE OF GRANT OF SECURITY INTEREST IN PATENTS (FIRST LIEN) Recorded Oct 10, 2017
From: WEST CORPORATION
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 044166/0901 →
TERMINATION AND RELEASE OF SECURITY INTEREST IN PATENTS RECORDED AT REEL 036419, FRAME 0907 Recorded Oct 10, 2017
From: WELLS FARGO BANK, NATIONAL ASSOCIATION
To: WEST NOTIFICATIONS, INC. (NKA WEST INTERACTIVE SERVICES CORP.); WEST CORPORATION
Reel/Frame 044169/0067 →
SHORT FORM INTELLECTUAL PROPERTY AGREEMENT Recorded Sep 13, 2016
From: WEST CORPORATION
To: WELLS FARGO BANK, NATIONAL ASSOCIATION
Reel/Frame 040019/0508 →
SECURITY INTEREST Recorded Jun 20, 2016
From: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.; RELIANCE COMMUNICATIONS, LLC
To: U.S. BANK NATIONAL ASSOCIATION
Reel/Frame 039093/0944 →
PATENT SECURITY AGREEMENT SUPPLEMENT Recorded Aug 21, 2015
From: WEST CORPORATION; WEST NOTIFICATIONS, INC.
To: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT
Reel/Frame 036419/0907 →