IP Library Granted Patent US 8,681,964
Granted Patent B1
US 8,681,964 · App. 13/415,436 · Granted Mar 25, 2014

Performing automated event services to registered end users

View Patent ↗
Loading inventors, assignments & file history…
Monitor This Case
Get email alerts when status or documents change.
Order Certified Copies
Most orders are placed with the USPTO same day — all within 24 business hours.
Order via The Patent Place →
Pre-filled with this patent's details
Quick Facts
Patent No.
US 8,681,964
App. No.
13/415,436
Granted
Mar 25, 2014
Kind
B1
Abstract

A method and apparatus are disclosed of transmitting live event notification information to a user device. One example method may include retrieving event user preference information from an event user database based on prestored user preferences. The method may also include transmitting an initial event notification message to an end user communication device based on the event user preference information to notify the end user of an upcoming event and receiving a response message from the end user communication device indicating a current availability of the end user. The user device may receive notification information via more than one communication channel and respond in a number of different ways.

Claims (30)

1. A method of providing customized event data to an end user communication device, the method comprising:

retrieving event user preference information from an event user database;

transmitting an initial event notification message to an end user communication device based on a primary communication preference of the event user preference information to notify the end user of an upcoming event, wherein the event user preference information comprises at least one primary communication contact preference and at least one secondary communication preference that has a lower priority than the primary communication preference, wherein the event user preference information comprises at least two of a mobile device preference, a computer device preference, a voice call preference, a text message preference and an email preference;

receiving a response message from the end user communication device indicating a current unavailability of the end user via the primary communication contact preference due to a current call in progress on the end user communication device;

transmitting another event notification to the end user communication device by another communication message format different from an initial communication message format of the initial event notification message and via a different communication medium from an initial communication medium used to transmit the initial event notification, and wherein the at least one secondary communication preference is used to select the different communication medium; and

receiving a confirmation message from the end user communication device to join the upcoming event via the different communication medium while the initial communication medium is currently being occupied via the current call.

2. The method of claim 1 , wherein the another event notification comprises an indicator that the event is currently in progress and a user option to access the event.

3. The method of claim 1 , wherein the another event notification comprises an indicator that the event is finished and a user option to access a replay of the event.

4. The method of claim 1 , further comprising:

performing an automatic number identification (ANI) comparison to determine whether there is a match between an ANI associated with the end user communication device and an ANI stored in a user preference database; and

upon determining the match exists, connecting the user device to an active event session associated with the event and providing streaming audio and video to the end user device.

5. An apparatus configured to provide customized event data to an end user communication device, the apparatus comprising:

a processor configured to retrieve event user preference information from an event user database;

a transmitter configured to transmit an initial event notification message to an end user communication device based on a primary communication preference of the event user preference information to notify the end user of an upcoming event, wherein the event user preference information comprises at least one primary communication contact preference and at least one secondary communication preference that has a lower priority than the primary communication preference, wherein the event user preference information comprises at least two of a mobile device preference, a computer device preference, a voice call preference, a text message preference and an email preference; and

a receiver configured to receive a response message from the end user communication device indicating a current unavailability of the end user via the primary communication contact preference due to a current call in progress on the end user communication device, and

wherein the transmitter is further configured to transmit another event notification to the end user communication device by another communication message format different from an initial communication message format of the initial event notification message and via a different communication medium from an initial communication medium used to transmit the initial event notification, and wherein the at least one secondary communication preference is used to select the different communication medium, and

wherein the receiver is further configured to receive a confirmation message from the end user communication device to join the upcoming event via the different communication medium while the initial communication medium is currently being occupied via the current call.

6. The apparatus of claim 5 , wherein the another event notification comprises an indicator that the event is currently in progress and a user option to access the event.

7. The apparatus of claim 5 , wherein the another event notification comprises an indicator that the event is finished and a user option to access a replay of the event.

8. The apparatus of claim 5 , wherein the processor is further configured to perform an automatic number identification (ANI) comparison to determine whether there is a match between an ANI associated with the end user communication device and an ANI stored in a user preference database, and upon determining the match exists, the processor is configured to connect the user device to an active event session associated with the event and providing streaming audio and video to the end user device.

9. A non-transitory computer readable storage medium configured to store instructions that when executed cause a processor to perform providing customized event data to an end user communication device, the processor being further configured to perform:

retrieving event user preference information from an event user database;

transmitting an initial event notification message to an end user communication device based on a primary communication preference of the event user preference information to notify the end user of an upcoming event, wherein the event user preference information comprises at least one primary communication contact preference and at least one secondary communication preference that has a lower priority than the primary communication preference, wherein the event user preference information comprises at least two of a mobile device preference, a computer device preference, a voice call preference, a text message preference and an email preference;

receiving a response message from the end user communication device indicating a current availability of the end user via the primary communication contact preference due to a current call in progress on the end user communication device;

transmitting another event notification to the end user communication device by another communication message format different from an initial communication message format of the initial event notification message and via a different communication medium from an initial communication medium used to transmit the initial event notification, and wherein the at least one secondary communication preference is used to select the different communication medium; and

receiving a confirmation message from the end user communication device to join the upcoming event via the different communication medium while the initial communication medium is currently being occupied via the current call.

10. The non-transitory computer readable storage medium of claim 9 , wherein the another event notification comprises at least one of an indicator that the event is currently in progress and a user option to access the event, and an indicator that the event is finished and a user option to access a replay of the event.

11. The non-transitory computer readable storage medium of claim 9 , wherein the processor is further configured to perform:

performing an automatic number identification (ANI) comparison to determine whether there is a match between an ANI associated with the end user communication device and an ANI stored in a user preference database; and

upon determining the match exists, connecting the user device to an active event session associated with the event and providing streaming audio and video to the end user device.

Assignments (12)
OMNIBUS ASSIGNMENT OF SECURITY INTEREST IN INTELLECTUAL PROPERTY Recorded Nov 25, 2024
From: UBS AG, STAMFORD BRANCH (AS SUCCESSOR TO CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH IN ITS CAPACITY AS COLLATERAL AGENT)
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS THE SUCCESSOR COLLATERAL AGENT
Reel/Frame 069438/0775 →
CHANGE OF NAME Recorded Apr 3, 2023
From: WEST CORPORATION
To: INTRADO CORPORATION
Reel/Frame 063239/0900 →
CHANGE OF NAME Recorded Apr 3, 2023
From: INTRADO CORPORATION
To: WEST TECHNOLOGY GROUP, LLC
Reel/Frame 063239/0876 →
NOTICE OF GRANT OF SECURITY INTEREST (SECOND LIEN) IN PATENTS Recorded Jan 31, 2023
From: CX360, INC.; WEST TECHNOLOGY GROUP, LLC (FKA INTRADO CORPORATION, FKA WEST CORPORATION); INTRADO INTERACTIVE SERVICES CORPORATION (FKA WEST INTERACTIVE SERVICES CORPORATION, FKA COBALT ACQUISITION COMPANY)
To: U.S. BANK TRUST COMPANY, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 062571/0018 →
RELEASE OF SECURITY INTEREST Recorded Dec 20, 2022
From: WELLS FARGO BANK, NATIONAL ASSOCIATION
To: WEST CORPORATION; WEST NOTIFICATIONS, INC.
Reel/Frame 062201/0987 →
RELEASE OF SECURITY INTEREST Recorded Dec 20, 2022
From: WELLS FARGO BANK, NATIONAL ASSOCIATION
To: INTERCALL, INC.; INTRADO INC.; TELEVOX SOFTWARE, INCORPORATED; TWENTY FIRST CENTURY COMMUNICATIONS, INC.; WEST BUSINESS SOLUTIONS, LLC; WEST DIRECT, LLC; WEST INTERACTIVE CORPORATION
Reel/Frame 062160/0359 →
RELEASE OF SECURITY INTEREST Recorded May 1, 2018
From: U.S. BANK NATIONAL ASSOCIATION
To: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.; RELIANCE COMMUNICATIONS, LLC
Reel/Frame 046046/0547 →
NOTICE OF GRANT OF SECURITY INTEREST IN PATENTS (FIRST LIEN) Recorded Oct 10, 2017
From: WEST CORPORATION
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 044166/0901 →
SECURITY INTEREST Recorded Jun 20, 2016
From: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.; RELIANCE COMMUNICATIONS, LLC
To: U.S. BANK NATIONAL ASSOCIATION
Reel/Frame 039093/0944 →
SECURITY INTEREST Recorded Jun 20, 2014
From: WEST CORPORATION, AS GRANTOR; WEST NOTIFICATIONS, AS GRANTOR
To: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT
Reel/Frame 033204/0215 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Mar 11, 2013
From: CORDELL, JEFFREY WILLIAM
To: WEST CORPORATION
Reel/Frame 029961/0505 →
SECURITY AGREEMENT Recorded Jun 18, 2012
From: INTERCALL, INC., A DELAWARE CORPORATION; INTRADO INC., A DELAWARE CORPORATION; TELEVOX SOFTWARE, INCORPORATED, A DELAWARE CORPORATION; TWENTY FIRST CENTURY COMMUNICATIONS, INC., AN OHIO CORPORATION; WEST BUSINESS SOLUTIONS, LLC, A DELAWARE LIMITED LIABILITY COMPANY; WEST DIRECT, LLC, A DELAWARE LIMITED LIABILITY COMPANY; WEST INTERACTIVE CORPORATION, A DELAWARE CORPORATION
To: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT
Reel/Frame 028397/0305 →