Method and apparatus of providing messaging to targeted lifestyle segments
View Patent ↗A method and apparatus of processing pre-stored recipient information and configuring a targeted message to be sent to the recipient(s) is disclosed. One example method of operation includes retrieving a list of recipients and corresponding recipient profile information from a database, and comparing the recipient profile information to at least one target lifestyle segment or persona (e.g., demographics, healthcare spending, consumer spending, and media preferences). The method may also include identifying that the list of intended recipients' profile information matches the target persona, and selecting and transferring a pre-recorded, persona-tailored automated voice call script to the list of recipients according to a minimum response threshold value of the target persona.
1. A method comprising: retrieving a list of recipients and corresponding recipient profile information from a database; comparing, via a processor, the recipient profile information to at least one target persona profile comprising a plurality of demographic elements stored in memory; identifying at least a portion of the list of intended recipients' profile information matches the target persona profile by comparing and matching a majority of the plurality of demographic elements of the target persona profile to a corresponding majority of a plurality of demographic elements identified from the list of intended recipients' profile information; selecting a matching portion of the list of recipients as the portion of the list of recipients which will receive a pre-recorded automated voice call script; selecting the pre-recorded automated voice call script that has a minimum response threshold value as a numerical percentage value representing pre-stored positive response feedback information received in a previously conducted communication session from the matching portion of the list of recipients; and transferring, via a transmitter, the pre-recorded automated voice call script to the matching portion of the list of recipients, wherein content of the pre-recorded automated voice call is transferred to one or more of the intended recipients by at least one of e-mail, text messaging, and social networking communications based on the predefined recipient preferences stored in the database.
2. The method of claim 1 , wherein the recipients are patients whose personal information and medical records have been previously stored in the database.
3. The method of claim 1 , wherein the recipients may be identified by at least one of name, address, telephone number, and social security number.
4. The method of claim 1 , wherein the plurality of demographic elements comprises at least two of an address, a zip code, a recipient age range, a recipient gender, a recipient race, a recipient language preference, and a recipient income level.
5. The method of claim 1 , further comprising:
identifying a current response value based on recipient feedback from the transferred pre-recorded automated voice call; and
updating the minimum response threshold value of the target persona profile based on the current response value.
6. The method of claim 1 , wherein the transferred pre-recorded automated voice call is selected for the target demographic based on one or more of voice, dialect, message length, time of day the message is sent, and a channel of communication used to transfer the message.
7. An apparatus comprising: a memory; a processor configured to retrieve a list of recipients and corresponding recipient profile information from a database; compare the recipient profile information to at least one target persona profile comprising a plurality of demographic elements stored in the memory; identify at least a portion of the list of intended recipients' profile information matches the target demographic persona profile by a comparison and match of a majority of the plurality of demographic elements of the target persona profile to a corresponding majority of a plurality of demographic elements identified from the list of intended recipients' profile information; select a matching portion of the list of recipients as the portion of the list of recipients which will receive a pre-recorded automated voice call script; select the pre-recorded automated voice call script that has a minimum response threshold value as a numerical percentage value representing pre-stored positive response feedback information received in a previously conducted communication session from the matching portion of the list of recipients; and a transmitter configured to transfer the pre-recorded automated voice call script to the matching portion of the list of recipients, wherein content of the pre-recorded automated voice call is transferred to one or more of the intended recipients by at least one of e-mail, text messaging, and social networking communications based on the predefined recipient preferences stored in the database.
8. The apparatus of claim 7 , wherein the recipients are patients whose personal information and medical records have been previously stored in the database.
9. The apparatus of claim 7 , wherein the recipients may be identified by at least one of name, address, telephone number, and social security number.
10. The apparatus of claim 7 , wherein the plurality of demographic elements comprises at least two of an address, a zip code, a recipient age range, a recipient gender, a recipient race, a recipient language preference, and a recipient income level.
11. The apparatus of claim 7 , wherein the processor is further configured to
identify a current response value based on recipient feedback from the transferred pre-recorded automated voice call; and
update the minimum response threshold value of the target persona profile based on the current response value.
12. The apparatus of claim 7 , wherein the transferred pre-recorded automated voice call is selected for the target demographic based on one or more of voice, dialect, message length, time of day the message is sent, and a channel of communication used to transfer the message.
13. A non-transitory computer readable storage medium configured to store instructions that when executed cause a processor to perform: retrieving a list of recipients and corresponding recipient profile information from a database; comparing the recipient profile information to at least one target persona profile comprising a plurality of demographic elements stored in memory; identifying at least a portion of the list of intended recipients' profile information matches the target persona profile by comparing and matching a majority of the plurality of demographic elements of the target persona profile to a corresponding majority of a plurality of demographic elements identified from the list of intended recipients' profile information; selecting a matching portion of the list of recipients as the portion of the list of recipients which will receive a pre-recorded automated voice call script; selecting the pre-recorded automated voice call script that has a minimum response threshold value as a numerical percentage value representing pre-stored positive response feedback information received in a previously conducted communication session from the matching portion of the list of recipients; and transferring the pre-recorded automated voice call script to the matching portion of the list of recipients, wherein content of the pre-recorded automated voice call is transferred to one or more of the intended recipients by at least one of e-mail, text messaging, and social networking communications based on the predefined recipient preferences stored in the database.
14. The non-transitory computer readable storage medium of claim 13 , wherein the recipients are patients whose personal information and medical records have been previously stored in the database.
15. The non-transitory computer readable storage medium of claim 13 , wherein the recipients may be identified by at least one of name, address, telephone number, and social security number.
16. The non-transitory computer readable storage medium of claim 13 , wherein the plurality of demographic elements comprises at least two of an address, a zip code, a recipient age range, a recipient gender, a recipient race, a recipient language preference, and a recipient income level.
17. The non-transitory computer readable storage medium of claim 13 , wherein the processor is further configured to perform:
identifying a current response value based on recipient feedback from the transferred pre-recorded automated voice call; and
updating the minimum response threshold value of the target persona profile based on the current response value.
18. The non-transitory computer readable storage medium of claim 13 , wherein the transferred pre-recorded automated voice call is selected for the target demographic based on one or more of voice, dialect, message length, time of day the message is sent, and a channel of communication used to transfer the message.