Medical treatment application for optimizing medical patients visits based on known preferences and other selection criteria
Medical services are offered by various facilities near a patient's residence. The number of facility options continues to grow and the patients can now identify rankings and offer their own input regarding satisfaction of certain facilities. One example method of operation provides identifying a number of feedback messages associated with a particular medical facility, parsing the feedback messages to identify negative feedback associated with the feedback messages, notifying the medical facility of the negative feedback, and transmitting suggestions to increase productivity and reduce subsequent negative feedback messages for subsequent patient visits to the medical facility.
1. A method for improving patient care at a medical facility comprising:
receiving, by a server device, a patient profile from an electronic storage location, the patient profile including patient medical data associated with a patient;
generating, by the server device, a patient priority status identifier based on a previous attendance by the patient of scheduled appointments, the patient priority status identifier indicative of a likelihood of the patient to fulfill appointment obligations;
generating, by the server device, a listing of options for medical facilities and treatment procedures to the patient based on the patient medical data;
prescribing, by the server device, a medical treatment and an appointment for the patient at a medical facility, the prescribing utilizing the patient profile and a selection from the listing of options, and wherein the prescribing the appointment is based on the patient priority status identifier and utilizes limited time slots that are scheduled at off-peak times;
identifying, by the server device, a target area for improvement associated with the medical facility and the prescribed medical treatment based on a negative feedback message provided by the patient that indicates a level of dissatisfaction of the patient with the medical facility and the prescribed medical treatment; and
transmitting, by the server device, a suggestion to improve the target area to the medical facility.
2. The method of claim 1 , further comprising:
receiving a confirmation that the suggestion to improve the target area will be implemented by the medical facility;
increasing a service score of the medical facility responsive to receiving the confirmation; and
updating the service score facility.
3. The method of claim 2 , further comprising:
transmitting a notification to the patient, the notification comprising the updated service score and a request to schedule another appointment; and
receiving a response from the patient confirming the another appointment.
4. The method of claim 3 , further comprising:
updating the patient profile include the confirmation of the another appointment and to include the negative feedback message.
5. The method of claim 4 , further comprising:
transmitting to the medical facility a notification including the negative feedback message and information associated with the another appointment.
6. The method of claim 1 , wherein the negative feedback message comprises information regarding at least one of:
a wait time, prescription compliance, physician conduct, staff conduct, medical treatment, and follow-up compliance.
7. An apparatus for improving patient care at a medical facility comprising:
a processor configured to:
receive a patient profile from an electronic storage location, the patient profile including patient medical data associated with a patient;
generate a patient priority status identifier based on a previous attendance by the patient of scheduled appointments, the patient priority status identifier indicative of a likelihood of the patient to fulfill appointment obligations;
generate a patient priority status identifier based on a previous attendance by the patient of scheduled appointments, the patient priority status identifier indicative of a likelihood of the patient to fulfill appointment obligations;
prescribe a medical treatment and an appointment for the patient at a medical facility, the prescribing utilizing the patient profile and a selection from the listing of options, and wherein the prescribing the appointment is based on the patient priority status identifier and utilizes limited time slots that are scheduled at off-peak times;
identify a target area for improvement associated with the medical facility and the prescribed medical treatment based on a negative feedback message provided by the patient that indicates a level of dissatisfaction of the patient with the medical facility and the prescribed medical treatment; and
transmit a suggestion to improve the target area to the medical facility.
8. The apparatus of claim 7 , wherein the processor is further configured to:
receive a confirmation that the suggestion to improve the target area will be implemented by the medical facility; and
increase a service score of the medical facility responsive to receiving the confirmation; and
update the service score.
9. The apparatus of claim 8 , wherein the processor is further configured to:
transmit a notification to the patient, the notification comprising the updated service score and a request to schedule another appointment; and
receive a response from the patient confirming the another appointment.
10. The apparatus of claim 9 , wherein the processor is further configured to:
the patient profile to include the confirmation of the another appointment and to include the negative feedback message.
11. The apparatus of claim 10 , wherein the processor is further configured to:
transmit to the medical facility a notification including the negative feedback message and information associated with the another appointment.
12. The apparatus of claim 7 , wherein the negative feedback message comprises information regarding at least one of:
a wait time, prescription compliance, physician conduct, staff conduct, medical treatment, and follow-up compliance.
13. A non-transitory computer readable storage medium configured to store instructions that when executed by a processor of a server device cause the processor to perform:
receiving a patient profile from an electronic storage location, the patient profile including patient medical data associated with a patient;
generating a patient priority status identifier based on a previous attendance by the patient of scheduled appointments, the patient priority status identifier indicative of a likelihood of the patient to fulfill appointment obligations;
generating a listing of options for medical facilities and treatment procedures to the patient based on the patient medical data;
prescribing a medical treatment and an appointment for the patient at a medical facility, the prescribing utilizing the patient profile and a selection from the listing of options, and wherein the prescribing the appointment is based on the patient priority status identifier and utilizes limited time slots that are scheduled at off-peak times;
identifying a target area for improvement associated with the medical facility and the prescribed medical treatment based on a negative feedback message provided by the patient that indicates a level of dissatisfaction of the patient with the medical facility and the prescribed medical treatment; and
transmitting a suggestion to improve the target area to the medical facility.
14. The non-transitory computer readable storage medium of claim 13 , wherein the instructions further cause the processor to perform:
receiving a confirmation that the suggestion to improve the target area will be implemented by the medical facility;
increasing a service score of the medical facility responsive to receiving the confirmation; and
updating the service score.
15. The non-transitory computer readable storage medium of claim 14 , wherein the instructions further cause the processor to perform:
transmitting a notification to the patient, the notification comprising the updated service score and a request to schedule another appointment; and
receiving a response from the patient confirming the another appointment.
16. The non-transitory computer readable storage medium of claim 15 , wherein the instructions further cause the processor to perform:
updating the patient profile to include the confirmation of the another appointment and to include the negative feedback message.
17. The non-transitory computer readable storage medium of claim 16 , wherein the instructions further cause the processor to perform:
transmitting to the medical facility a notification including the negative feedback message and information associated with the another appointment.
18. The non-transitory computer readable storage medium of claim 13 , wherein the negative feedback comprises at least one of:
a wait time, prescription compliance, physician conduct, staff conduct, medical treatment, and follow-up compliance.