IP Library Granted Patent US 9,996,823
Granted Patent B1
US 9,996,823 · App. 14/679,271 · Granted Jun 12, 2018

Method and system of providing enhanced appointment notification service to mobile devices

View Patent ↗
Loading inventors, assignments & file history…
Monitor This Case
Get email alerts when status or documents change.
Order Certified Copies
Most orders are placed with the USPTO same day — all within 24 business hours.
Order via The Patent Place →
Pre-filled with this patent's details
Quick Facts
Patent No.
US 9,996,823
App. No.
14/679,271
Granted
Jun 12, 2018
Kind
B1
Abstract

A mobile device includes a client application configured to process and display a push notification specifying an appointment reminder originating from a server acting as an appointment manager. The client displays a menu of available options for conducting additional appointment-related transactions, such as confirmation, rescheduling, or cancellation of the appointment. Based on the user selection, the client conducts a user-interactive transaction with the server to complete the requested appointment service.

Claims (81)

1. A method, comprising:

receiving and processing an appointment reminder notification, by a client application of a mobile device, wherein

the processing of the appointment reminder notification comprises providing a plurality of appointment-related transaction selections;

examining the appointment reminder notification, by the client application of the mobile device, to determine whether the appointment reminder notification comprises all data needed to formulate an appointment reminder;

when all of the data needed to formulate the appointment reminder is present, generating the appointment reminder, by the client application of the mobile device;

when all of the data needed to formulate the appointment reminder is not present and the notification comprises reference to a resource for retrieving the data, contacting the resource, by the client application of the mobile device, to request the data, and composing the reminder once the data request is fulfilled;

conducting, by the mobile device and a server, a user-interactive transaction according to one of the plurality of appointment-related transaction selections; and

displaying, by the mobile device, a plurality of available appointment times and an option to decline rescheduling when the reschedule selection is selected.

2. The method of claim 1 , wherein the processing further comprises:

presenting the notification to a display of the mobile device; and

presenting, by the display, a plurality of selections, each specifying a respective appointment-related transaction.

3. The method of claim 1 , wherein the conducing of the transaction, further comprises generating, by the mobile device, at least one graphical user interface display having at least one selectable feature.

4. The method of claim 3 , further comprising customizing each graphical user interface, by the mobile device, with content relating to a service provider for the appointment.

5. The method of claim 1 , wherein the conducing of the transaction further comprises performing at least one of confirming the appointment, rescheduling the appointment, and canceling the appointment.

6. The method of claim 5 , wherein the performing confirmation of the appointment further comprises at least one of:

activating a confirmation selection presented via the mobile device;

communicating, by the mobile device, a confirmation request to the server in response to user activation of the confirmation selection;

processing, by the server, the confirmation request;

communicating, by the server, a reply to the mobile device according to the processing results, the reply including one of a confirmation approval and a confirmation denial; and

processing, by the mobile device, the server reply.

7. The method of claim 5 , wherein the performing rescheduling of the appointment further comprises at least one of:

activating a reschedule selection presented via the mobile device;

communicating, by the mobile device, a reschedule request to the server in response to user activation of the reschedule selection;

processing, by the server, the reschedule request;

communicating, by the server, a reply to the mobile device; and

processing, by the mobile device, the server reply.

8. The method of claim 5 , wherein the performing rescheduling of the appointment, further comprises at least one of:

activating a reschedule selection presented via the mobile device;

communicating, by the mobile device, a reschedule request to the server in response to user activation of the reschedule selection;

processing, by the server, the reschedule request;

communicating, by the server, a first reply to the mobile device, the first reply including a list of appointment times;

processing, by the mobile device, the server first reply and presenting the list of appointment times as selectable items;

selecting one of the appointment times, via the mobile device;

communicating, by the mobile device, an appointment request to the server, according to the appointment time selection;

processing, by the server, the appointment request;

communicating, by the server, a second reply to the mobile device according to the processing results, the second reply comprising one of an appointment request approval and an appointment request denial; and

processing, by the mobile device, the server second reply.

9. The method of claim 1 , further comprising:

displaying, by the mobile device, a confirm tab to confirm rescheduling of the appointment; and

sending, by the mobile device, a confirmation of the appointment to the server when the confirm tab is selected.

10. A mobile device, comprising:

a processor;

memory communicably coupled to said processor; and

a client application configured to:

receive and process an appointment reminder notification, wherein

the processing of the appointment reminder notification comprises enabling a selection of at least one of a plurality of appointment-related transaction selections,

examine the appointment reminder notification to determine whether the appointment reminder notification comprises all data needed to formulate an appointment reminder,

when all of the data needed to formulate the appointment reminder is present, generate the appointment reminder,

when all of the data needed to formulate the appointment reminder is not present and the notification comprises reference to a resource for retrieving the data, contact the resource to request the data, and compose the reminder once the data request is fulfilled;

enable a conduction of, via the mobile device, a user-interactive transaction with a data network according to one of the plurality of appointment-related transaction selections, and

display a plurality of available appointment times and an option to decline rescheduling when the reschedule selection is selected.

11. The mobile device of claim 10 , wherein the client application is further configured to generate at least one graphical user interface display.

12. The mobile device of claim 11 , wherein the client application further configured to customize at least one graphical user interface with content relating to a service provider for the appointment.

13. The mobile device of claim 10 , wherein the client application is further configured to perform at least one of:

confirm the appointment; and

reschedule the appointment.

14. A non-transitory computer-readable medium comprising computer-executable instructions for execution by a processor, that, when executed, cause the processor to:

receive and process an appointment reminder notification:

examine the appointment reminder notification to determine whether the appointment reminder notification comprises all data needed to formulate an appointment reminder;

when all of the data needed to formulate the appointment reminder is present, generate the appointment reminder;

when all of the data needed to formulate the appointment reminder is not present and the notification comprises reference to a resource for retrieving the data, contact the resource to request the data, and compose the reminder once the data request is fulfilled;

enable a conduction of a user-interactive appointment-related transaction with a data network, the appointment-related transaction comprising a reschedule selection, an appointment confirmation selection, and an appointment cancellation selection; and

display a plurality of available appointment times and an option to decline rescheduling when the reschedule selection is selected.

15. The computer-readable medium according to claim 14 , wherein the instructions are further configured to cause the processor to:

provide at least one graphical user interface display; and

customize the at least one graphical user interface display using content relating to a service provider for the appointment.

16. The computer-readable medium according to claim 14 , wherein the instructions are further configured to cause the processor to:

provide at least one selectable option to perform at least one transaction to confirm the appointment, to reschedule the appointment, and to cancel the appointment.

17. The computer-readable medium according to claim 16 , wherein the instructions are further configured to cause the processor to:

in the event a confirmation selection is made, execute operations to facilitate a transaction to accomplish the appointment confirmation;

in the event a rescheduling selection is made, execute operations to facilitate a transaction to accomplish the appointment rescheduling; and

in the event a cancellation selection is made, execute operations to facilitate a transaction to accomplish the appointment cancellation.

18. The computer-readable medium according to claim 14 , wherein the instructions are further configured to cause the processor to:

provide a selectable option to confirm the appointment;

in the event a confirmation selection is made, communicate a confirmation request to the data network; and

process any reply from the data network developed in response to the confirmation request.

19. The computer-readable medium according to claim 14 , wherein the instructions are further configured to cause the processor to:

provide a selectable option to reschedule the appointment;

in the event a reschedule selection is made, communicate a reschedule request to the data network; and

process any reply from the data network developed in response to the reschedule request.

20. The computer-readable medium according to claim 14 , wherein the instructions are further configured to cause the processor to: process and reply to any communication received from the data network at any stage of the transaction.

Assignments (8)
OMNIBUS ASSIGNMENT OF SECURITY INTEREST IN INTELLECTUAL PROPERTY Recorded Nov 25, 2024
From: UBS AG, STAMFORD BRANCH (AS SUCCESSOR TO CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH IN ITS CAPACITY AS COLLATERAL AGENT)
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS THE SUCCESSOR COLLATERAL AGENT
Reel/Frame 069438/0775 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Apr 15, 2024
From: BOUTCHER, JAMES K.; MATEER, MICHAEL T.
To: WEST CORPORATION
Reel/Frame 067109/0977 →
CHANGE OF NAME Recorded Apr 3, 2023
From: WEST CORPORATION
To: INTRADO CORPORATION
Reel/Frame 063239/0900 →
CHANGE OF NAME Recorded Apr 3, 2023
From: INTRADO CORPORATION
To: WEST TECHNOLOGY GROUP, LLC
Reel/Frame 063239/0876 →
NOTICE OF GRANT OF SECURITY INTEREST (SECOND LIEN) IN PATENTS Recorded Jan 31, 2023
From: CX360, INC.; WEST TECHNOLOGY GROUP, LLC (FKA INTRADO CORPORATION, FKA WEST CORPORATION); INTRADO INTERACTIVE SERVICES CORPORATION (FKA WEST INTERACTIVE SERVICES CORPORATION, FKA COBALT ACQUISITION COMPANY)
To: U.S. BANK TRUST COMPANY, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 062571/0018 →
NOTICE OF GRANT OF SECURITY INTEREST IN PATENTS (FIRST LIEN) Recorded Oct 10, 2017
From: WEST CORPORATION
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 044166/0901 →
TERMINATION AND RELEASE OF SECURITY INTEREST IN PATENTS RECORDED AT REEL 036419, FRAME 0907 Recorded Oct 10, 2017
From: WELLS FARGO BANK, NATIONAL ASSOCIATION
To: WEST NOTIFICATIONS, INC. (NKA WEST INTERACTIVE SERVICES CORP.); WEST CORPORATION
Reel/Frame 044169/0067 →
PATENT SECURITY AGREEMENT SUPPLEMENT Recorded Aug 21, 2015
From: WEST CORPORATION; WEST NOTIFICATIONS, INC.
To: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT
Reel/Frame 036419/0907 →