IP Library Granted Patent US 8,352,599
Granted Patent B1
US 8,352,599 · App. 12/181,393 · Granted Jan 8, 2013

Method and computer program for managing client task information with multiple users

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Quick Facts
Patent No.
US 8,352,599
App. No.
12/181,393
Granted
Jan 8, 2013
Kind
B1
Abstract

A method and computer program for managing client task information across a network with multiple users. The method and computer program is designed to be flexible by providing a standard set of tools for account managers while allowing customization of those tools. The method and computer program includes creating one or more classes associated to a client, creating one or more programs associated to a client's promotion, setting lists of tasks to be completed for a promotion, alerting users when a task is not completed by a given time, creating and storing template documents for a promotion, creating directories of file storage units, uploading electronic documents to the file storage units; inputting contact information into a class or program; providing levels of access to the client task information based on the user.

Claims (46)

1. A computer program embodied on a non-transitory computer readable medium, the computer program configured to manage client task information for one or more users, the computer program configured to:

create one or more classes associated with a client, wherein each class comprises one or more programs; and

create one or more checklists for each program, wherein each checklist comprises one or more tasks, wherein

the one or more classes and the one or more programs constitute a two-tier hierarchical system of containers, where the class functions as a first tier of organization and the program functions as a second tier of organization.

2. The computer program of claim 1 , further configured to create alerts for one or more tasks.

3. The computer program of claim 2 , further configured to store files related to one or more checklists.

4. The computer program of claim 3 , further configured to create and modify lists of contact information.

5. The computer program of claim 4 , further configured to control user access to the computer program.

6. The computer program of claim 5 , further configured to encrypt data in the computer program.

7. The computer program of claim 6 , wherein the encryption algorithm used to encrypt the data is Pretty Good Privacy PGP.

8. The computer program of claim 6 , wherein one or more of the stored files comprise email.

9. The computer program of claim 1 , wherein the computer program is accessed by one or more users across a network.

10. A computer program embodied on a non-transitory computer readable medium, the computer program configured to manage client task information across a network with one or more users, the computer program configured to:

create one or more classes associated with a client, wherein each class comprises one or more programs associated with a promotion of the client;

set lists of tasks to be completed for the one or more programs;

alert one or more users when a task is not completed by a given time;

create and store template documents for the program;

create directories of file storage units for the one or more programs, wherein each file storage unit holds electronic documents;

input contact information into the program; and

restrict users to levels of access to the computer program, wherein

the one or more classes and the one or more programs constitute a two-tier hierarchical system of containers, where the class functions as a first tier of organization and the program functions as a second tier of organization.

11. The computer program of claim 10 , wherein each of the one or more programs contains a set of required tasks.

12. The computer program of claim 10 , further configured to fill the template documents with class and program information.

13. The computer program of claim 10 , wherein the file storage units hold any of the following: electronic documents, scanned documents, template documents, and email.

14. The computer program of claim 10 , wherein the highest level of access can modify anything and view anything, the middle level of access can modify some things and view anything, and the lowest level of access can modify nothing and view anything.

15. The computer program of claim 10 , further configured to send information between account managers and clients.

16. The computer program of claim 10 , wherein the information sent between account managers and clients is encrypted using Pretty Good Privacy (PGP) before sending and decrypted when received.

17. A computer-implemented method for managing client task information across a network with one or more users executed by a computer program embodied on a non-transitory computer readable medium, comprising:

creating one or more classes associated with a client;

creating one or more programs associated with a client's promotion;

setting lists of tasks to be completed for the program;

alerting one or more users when a task is not completed by a given time;

creating and storing template documents for the program;

creating directories of file storage units for the program;

uploading at least one electronic document to at least one file storage unit;

inputting contact information into the class; and

providing levels of access to the computer program for one or more users, wherein

the one or more classes and the one or more programs constitute a two-tier hierarchical system of containers, where the class functions as a first tier of organization and the program functions as a second tier of organization.

18. The computer-implemented method of claim 17 , wherein a program comprises a set of required tasks.

19. The computer-implemented method of claim 17 , further comprising:

automatically filling the template documents with class and program information.

20. The computer-implemented method of claim 17 , wherein the file storage units hold any of the following: electronic documents, scanned documents, template documents, and email.

21. The computer-implemented method of claim 17 , wherein the highest level of access can modify anything and view anything, the middle level of access can modify some things and view anything, and the lowest level of access can modify nothing and view anything.

22. The computer-implemented method of claim 17 , further comprising:

sending information between account managers and clients.

23. The computer-implemented method of claim 17 , wherein the information sent between account managers and clients is encrypted using Pretty Good Privacy (PGP) before sending and decrypted when received.

Assignments (12)
OMNIBUS ASSIGNMENT OF SECURITY INTEREST IN INTELLECTUAL PROPERTY Recorded Nov 25, 2024
From: UBS AG, STAMFORD BRANCH (AS SUCCESSOR TO CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH IN ITS CAPACITY AS COLLATERAL AGENT)
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS THE SUCCESSOR COLLATERAL AGENT
Reel/Frame 069438/0775 →
CHANGE OF NAME Recorded Apr 3, 2023
From: WEST CORPORATION
To: INTRADO CORPORATION
Reel/Frame 063239/0900 →
CHANGE OF NAME Recorded Apr 3, 2023
From: INTRADO CORPORATION
To: WEST TECHNOLOGY GROUP, LLC
Reel/Frame 063239/0876 →
NOTICE OF GRANT OF SECURITY INTEREST (SECOND LIEN) IN PATENTS Recorded Jan 31, 2023
From: CX360, INC.; WEST TECHNOLOGY GROUP, LLC (FKA INTRADO CORPORATION, FKA WEST CORPORATION); INTRADO INTERACTIVE SERVICES CORPORATION (FKA WEST INTERACTIVE SERVICES CORPORATION, FKA COBALT ACQUISITION COMPANY)
To: U.S. BANK TRUST COMPANY, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 062571/0018 →
RELEASE OF SECURITY INTEREST Recorded Dec 20, 2022
From: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS SUCCESSOR TO WACHOVIA BANK, NATIONAL ASSOCIATION
To: INTERCALL, INC.; INTRADO INC.; WEST CORPORATION; WEST DIRECT, LLC; WEST NOTIFICATIONS GROUP, INC.
Reel/Frame 062201/0960 →
RELEASE OF SECURITY INTEREST Recorded May 1, 2018
From: U.S. BANK NATIONAL ASSOCIATION
To: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.; RELIANCE COMMUNICATIONS, LLC
Reel/Frame 046046/0547 →
TERMINATION AND RELEASE OF SECURITY INTEREST IN PATENTS RECORDED AT REEL 030537, FRAME 0676 Recorded Oct 10, 2017
From: WELLS FARGO BANK, NATIONAL ASSOCIATION
To: INTERCALL, INC. NKA WEST UNIFIED COMMUNICATIONS SERVICES, INC.; WEST INTERACTIVE CORPORATION II (NKA WEST INTERACTIVE SERVICES CORP.); WEST NOTIFICATIONS, INC. (NKA WEST INTERACTIVE SERVICES CORP.); WEST CORPORATION
Reel/Frame 044166/0699 →
NOTICE OF GRANT OF SECURITY INTEREST IN PATENTS (FIRST LIEN) Recorded Oct 10, 2017
From: WEST CORPORATION
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 044166/0901 →
SECURITY INTEREST Recorded Jun 20, 2016
From: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.; RELIANCE COMMUNICATIONS, LLC
To: U.S. BANK NATIONAL ASSOCIATION
Reel/Frame 039093/0944 →
SECURITY AGREEMENT Recorded Jun 3, 2013
From: INTERCALL, INC.; WEST CORPORATION; WEST INTERACTIVE CORPORATION II; WEST NOTIFICATIONS, INC.
To: WELLS FARGO BANK, NATIONAL ASSOCIATION
Reel/Frame 030537/0676 →
SECURITY AGREEMENT Recorded Apr 16, 2010
From: INTERCALL, INC.; INTRADO, INC.; WEST CORPORATION; WEST DIRECT, LLC; WEST NOTIFICATIONS GROUP, INC.
To: WACHOVIA BANK, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT
Reel/Frame 024244/0216 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jul 31, 2008
From: FRISBIE, JAMES V; ARCHBOLD, DAVID
To: WEST CORPORATION
Reel/Frame 021319/0970 →