IP Library Granted Patent US 8,694,309
Granted Patent B1
US 8,694,309 · App. 11/673,663 · Granted Apr 8, 2014

Automatic speech recognition tuning management

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Quick Facts
Patent No.
US 8,694,309
App. No.
11/673,663
Granted
Apr 8, 2014
Kind
B1
Abstract

A method, a computer readable medium and a system for automatic speech recognition tuning management that comprises, collecting an utterance, analyzing the utterance, correlating the collected utterance to the utterance analysis, and fetching at least one of, the collected utterance, the utterance analysis, and the correlation of the collected utterance to the utterance analysis.

Claims (87)

1. A method for automatic speech recognition tuning management comprising:

collecting an utterance in a database;

analyzing the utterance by a processor;

providing at least one option to facilitate correct transcription of the utterance, wherein providing the at least one option comprises:

providing a transcription dictionary based upon a context provided by a translation of the utterance; and

providing a transcription spelling correction based upon the context provided by the translation of the utterance;

correlating the collected utterance to the utterance analysis;

correlating the transcription of the utterance to the translation of the utterance;

reporting a metric pertaining to the transcription of the utterance and the translation of the utterance;

providing at least two filters to create the transcription, the at least two filters include a simple filter and an advanced filter;

wherein the simple filter is configured to turn the collecting on and off;

wherein the advanced filter is configured to customize the collecting; and

fetching, by the processor, at least one of:

the collected utterance;

the utterance analysis; and

the correlation of the collected utterance to the utterance analysis.

2. The method of claim 1 comprising:

storing the collected utterance.

3. The method of claim 1 comprising:

storing the utterance analysis.

4. The method of claim 1 comprising:

receiving the fetched utterance as an audible communication.

5. The method of claim 1 comprising:

receiving the fetched analysis as a text communication.

6. The method of claim 1 comprising:

logging the time of the utterance collection.

7. The method of claim 1 comprising:

logging the date of the utterance collection.

8. The method of claim 1 comprising:

filtering the utterance collection by at least one of:

a day of week;

a time of day;

a call per hour;

a percentage of the calls; and

a number of the calls.

9. The method of claim 1 comprising:

categorizing the analyzed utterance.

10. The method of claim 1 comprising:

receiving the transcription of the collected utterance.

11. A non-transitory computer readable storage medium comprising instructions for:

receiving an utterance in a database;

providing at least one option to facilitate correct transcription of the utterance, wherein providing the at least one option comprises:

providing a transcription dictionary based upon a context provided by a translation of the utterance; and

providing a transcription spelling correction based upon the context provided by the translation of the utterance;

receiving the transcription of the utterance by a processor;

receiving the translation of the utterance by the processor;

relating the received utterance to at least one of:

the utterance transcription; and

the utterance translation;

correlating the transcription of the utterance to the translation of the utterance;

reporting a metric pertaining to the transcription of the utterance and the translation of the utterance;

providing at least two filters to create the transcription, the at least two filters include a simple filter and an advanced filter;

wherein the simple filter is configured to turn the receiving of the utterance on and off;

wherein the advanced filter is configured to customize the receiving of the utterance; and

fetching at least one of:

the received utterance;

the utterance transcription;

the utterance translation; and

the relation.

12. The non-transitory computer readable storage medium of claim 11 wherein:

the receiving of the transcription is from a plurality of users.

13. The non-transitory computer readable storage medium of claim 11 wherein:

the translation is in at least one of the following formats:

voice extensible markup language;

class; and

speech application language tags.

14. The non-transitory computer readable storage medium of claim 11 comprising instructions for:

providing a textual representation of a prompt a caller responded to while the utterance was received.

15. The non-transitory computer readable storage medium of claim 11 comprising instructions for:

sending an instant message based upon the translation to a transcriptionist.

16. The non-transitory computer readable storage medium of claim 11 comprising instructions for:

determining a confidence level of the translation based upon the transcription.

17. The non-transitory computer readable storage medium of claim 11 comprising instructions for:

determining a pathway taken by the received utterance.

18. A system for automatic speech recognition tuning management comprising:

a memory; and

a processor communicably coupled to the memory, wherein the processor:

provides at least one option to facilitate correct transcription of an utterance, wherein providing the at least one option comprises:

providing a transcription dictionary based upon a context provided by a translation of the utterance; and

providing a transcription spelling correction based upon the context provided by the translation of the utterance;

receives the transcription of the utterance;

receives the translation of the utterance;

correlates the transcription to the translation;

provide at least two filters to create the transcription, the at least two filters include a simple filter and an advanced filter;

wherein the simple filter is configured to turn the transcription of the utterance on and off;

wherein the advanced filter is configure to customize the transcription of the utterance; and

reports a metric pertaining to the transcription of the utterance and the translation of the utterance.

Assignments (10)
OMNIBUS ASSIGNMENT OF SECURITY INTEREST IN INTELLECTUAL PROPERTY Recorded Nov 25, 2024
From: UBS AG, STAMFORD BRANCH (AS SUCCESSOR TO CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH IN ITS CAPACITY AS COLLATERAL AGENT)
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS THE SUCCESSOR COLLATERAL AGENT
Reel/Frame 069438/0775 →
CHANGE OF NAME Recorded Apr 3, 2023
From: WEST CORPORATION
To: INTRADO CORPORATION
Reel/Frame 063239/0900 →
CHANGE OF NAME Recorded Apr 3, 2023
From: INTRADO CORPORATION
To: WEST TECHNOLOGY GROUP, LLC
Reel/Frame 063239/0876 →
NOTICE OF GRANT OF SECURITY INTEREST (SECOND LIEN) IN PATENTS Recorded Jan 31, 2023
From: CX360, INC.; WEST TECHNOLOGY GROUP, LLC (FKA INTRADO CORPORATION, FKA WEST CORPORATION); INTRADO INTERACTIVE SERVICES CORPORATION (FKA WEST INTERACTIVE SERVICES CORPORATION, FKA COBALT ACQUISITION COMPANY)
To: U.S. BANK TRUST COMPANY, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 062571/0018 →
RELEASE OF SECURITY INTEREST Recorded Dec 20, 2022
From: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS SUCCESSOR TO WACHOVIA BANK, NATIONAL ASSOCIATION
To: INTRADO INC.; WEST CORPORATION; WEST DIRECT, LLC; INTERCALL, INC.; WEST NOTIFICATIONS GROUP, INC.
Reel/Frame 062201/0960 →
RELEASE OF SECURITY INTEREST Recorded May 1, 2018
From: U.S. BANK NATIONAL ASSOCIATION
To: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.; RELIANCE COMMUNICATIONS, LLC
Reel/Frame 046046/0547 →
NOTICE OF GRANT OF SECURITY INTEREST IN PATENTS (FIRST LIEN) Recorded Oct 10, 2017
From: WEST CORPORATION
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 044166/0901 →
SECURITY INTEREST Recorded Jun 20, 2016
From: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.; RELIANCE COMMUNICATIONS, LLC
To: U.S. BANK NATIONAL ASSOCIATION
Reel/Frame 039093/0944 →
SECURITY AGREEMENT Recorded Apr 16, 2010
From: INTERCALL, INC.; INTRADO, INC.; WEST CORPORATION; WEST DIRECT, LLC; WEST NOTIFICATIONS GROUP, INC.
To: WACHOVIA BANK, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT
Reel/Frame 024244/0216 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Mar 6, 2007
From: FISHER, AARON SCOTT; PRADHAN, PRASHANTA
To: WEST CORPORATION
Reel/Frame 018965/0056 →