Identifying recorded call data segments of interest
View Patent ↗A method and apparatus of processing a voice call are disclosed. One example method of operation may include recording at least a portion of a voice call, and storing the portion of the voice call in memory. The method may also include processing the portion of the voice call to identify at least one segment of interest, and forwarding the at least one segment of interest to a new call party responsive to a call transfer action.
1. A computer-implemented method comprising:
retrieving a data file which includes a plurality of keywords of interest;
comparing the data file to a text file representing at least one segment of interest in a voice call, to identify any matches between at least one of the keywords of interest in the data file and content of the text file;
parsing at least one keyword of the plurality of keywords of interest and a default number of neighboring words adjacent to the at least one keyword from the text file;
designating the parsed at least one keyword and the default number of neighboring words as the at least one segment of interest; and
forwarding the at least one segment of interest to a new call party responsive to a call transfer action.
2. The method of claim 1 , wherein the segment of interest is based on more than one keyword spoken during the voice call.
3. The method of claim 1 , wherein the segment of interest is based on at least one of a first portion of the voice call and a last portion of the voice call both the first portion of the voice call and the last portion of the voice call being sub-portions of the portion of the voice call.
4. The method of claim 1 , further comprising storing the portion of the voice call in memory.
5. The method of claim 1 , wherein the forwarding the at least one segment of interest to a new party responsive to a call transfer action comprises forwarding the at least one segment of interest to the new call party of the voice call, different from any original call parties, prior to connecting any of the original call parties with the new call party.
6. The method of claim 5 , further comprising forwarding an option to the new call party to accept or reject the segment of interest prior to connecting any of the original call parties with the new call party.
7. The method of claim 5 , wherein the at least one segment of interest is only forwarded to the new call party if predetermined preferences of the new call party allow the segment of interest to be received by the new call party.
8. An apparatus comprising:
a memory;
a processor configured to
retrieve a data file which includes a plurality of keywords of interest;
compare the data file to a text file representing at least one segment of interest in a voice call, to identify any matches between at least one of the plurality of keywords of interest in the data file and content of the text file;
parse at least one keyword of the plurality of keywords of interest and a default number of neighboring words adjacent to the at least one keyword from the text file;
designate the parsed at least one keyword and the default number of neighboring words as the at least one segment of interest; and
a transmitter configured to transmit the at least one segment of interest to a new call party responsive to a call transfer action;
wherein the processor is communicably coupled to the memory and the transmitter.
9. The apparatus of claim 8 , wherein the segment of interest is based on more than one keyword spoken during the voice call.
10. The apparatus of claim 8 , wherein the segment of interest is based on at least one of a first portion of the voice call and a last portion of the voice call both the first portion of the voice call and the last portion of the voice call being sub-portions of the portion of the voice call.
11. The apparatus of claim 8 , wherein the memory is configured to store the portion of the voice call.
12. The apparatus of claim 8 , wherein the transmitter transmits the at least one segment of interest to the new call party responsive to the call transfer action prior to any of the original call parties being connected with the new call party.
13. The apparatus of claim 12 , wherein the transmitter transmits an option to the new call party to accept or reject the segment of interest prior to any of the original call parties being connected with the new call party.
14. The apparatus of claim 12 , wherein the at least one segment of interest is only forwarded to the new call party if predetermined preferences of the new call party allow the segment of interest to be received by the new call party.
15. A non-transitory computer readable storage medium configured to store instructions that when executed cause a processor to perform:
retrieving a data file which includes a plurality of keywords of interest;
comparing the data file to a text file representing at least one segment of interest in a voice call, to identify any matches between at least one of the plurality of keywords of interest in the data file and content of the text file;
parsing at least one keyword of the plurality of keywords of interest and a default number of neighboring words adjacent to the at least one keyword from the text file;
designating the parsed at least one keyword and the default number of neighboring words as the at least one segment of interest; and
forwarding the at least one segment of interest to a new call party responsive to a call transfer action.
16. The non-transitory computer readable storage medium of claim 15 , wherein the segment of interest is based on more than one keyword spoken during the voice call.
17. The non-transitory computer readable storage medium of claim 15 , wherein the segment of interest is based on at least one of a first portion of the voice call and a last portion of the voice call both the first portion of the voice call and the last portion of the voice call being sub-portions of the portion of the voice call.
18. The non-transitory computer readable storage medium of claim 15 , wherein the processor is further configured to perform storing the portion of the voice call in memory.
19. The non-transitory computer readable storage medium of claim 15 , wherein the forwarding the at least one segment of interest to the new call party responsive to a call transfer action comprises forwarding the at least one segment of interest to the new call party of the voice call, different from any original call parties, prior to connecting any of the original call parties with the new call party.
20. The non-transitory computer readable storage medium of claim 19 , wherein the processor is further configured to perform forwarding an option to the new call party to accept or reject the segment of interest prior to connecting any of the original call parties with the new call party, and wherein the at least one segment of interest is only forwarded to the new call party if predetermined preferences of the new call party allow the segment of interest to be received by the new call party.