Passive outdial support for mobile devices via WAP push of an MVSS URL
A Mobile Voice Self Service (MVSS) system that may include an MVSS mobile device and a client system. The system may be used to provide passive outdial support for a mobile device via WAP Push of an MVSS URL. The MVSS mobile device may have various local applications such as a bootstrap application and an outdial application. The client system may include an application server to deliver an MVSS file to the MVSS mobile device.
1. A system, comprising:
an MVSS mobile device configured to:
receive a WAP Push message comprising a URL;
use the URL to link to an MVSS file;
use the MVSS file to launch a bootstrap application; and
load an outdial application using the bootstrap application; and
a client system comprising an application server configured to deliver an MVSS configuration file to the MVSS mobile device, wherein the MVSS configuration file comprises configuration settings of a Call Data Manager and a URL of an intended VoiceXML target.
2. The system as claimed in claim 1 , wherein the MVSS configuration file is an XML-based configuration file.
3. The system as claimed in claim 1 , wherein the MVSS mobile device further comprises a Media Resource Gateway.
4. The system as claimed in claim 1 , wherein the outdial application comprises a VoiceXML application.
5. The system as claimed in claim 1 , further comprising a client system configured to deliver an MVSS file to the MVSS mobile device.
6. The system as claimed in claim 5 , wherein the client system further comprises advanced MRCP services comprising at least one of Automatic Speech Recognition (ASR) and Text-To-Speech (TTS).
7. The system as claimed in claim 1 , wherein the MVSS mobile device further comprises a Global Positioning System (GPS) component to provide location-based services to a user of the MVSS mobile device.
8. The system as claimed in claim 1 , wherein the MVSS mobile device is configured to operate in at least one of a Code Division Multiple Access (CDMA) network and a Global System for Mobile Communications (GSM) network.
9. The system as claimed in claim 1 , wherein the MVSS mobile device is configured to operate in a Global System for Mobile Communications (GSM) network.
10. The system as claimed in claim 1 , wherein the MVSS mobile device comprises at least one of a cellular telephone, a Personal Digital Assistant (PDA), and a smartphone.
11. A method, comprising:
at an MVSS mobile device:
receiving a WAP Push message comprising a URL;
use the URL to link to an MVSS file;
use the MVSS file to launch a bootstrap application; and
load an outdial application using the bootstrap application; and
at a client system comprising an application server configured to deliver an MVSS configuration file to the MVSS mobile device, wherein the MVSS configuration file comprises configuration settings of a Call Data Manager and a URL of an intended VoiceXML target.
12. The method as claimed in claim 11 , wherein the MVSS configuration file is an XML-based configuration file.
13. The method as claimed in claim 11 , wherein the MVSS mobile device further comprises a Media Resource Gateway.
14. The method as claimed in claim 11 , wherein the outdial application comprises a VoiceXML application.
15. The method as claimed in claim 11 , wherein the MVSS mobile device further comprises a Global Positioning System (GPS) component to provide location-based services to a user of the MVSS mobile device.
16. The method as claimed in claim 11 , wherein the URL is directed to a VoiceXML browser for internal processing by the VoiceXML browser.
17. A non-transitory computer readable medium comprising instructions, that when read by a processor, cause the processor to:
at an MVSS mobile device:
receive a WAP Push message comprising a URL;
use the URL to link to an MVSS file;
use the MVSS file to launch a bootstrap application; and
load an outdial application using the bootstrap application; and
at a client system comprising an application server, deliver an MVSS configuration file to the MVSS mobile device, wherein the MVSS configuration file comprises configuration settings of a Call Data Manager and a URL of an intended VoiceXML target.
18. The non-transitory computer-readable medium as claimed in claim 17 , wherein the MVSS configuration file is an XML-based configuration file.
19. The non-transitory computer-readable medium as claimed in claim 17 , wherein the MVSS mobile device further comprises a Media Resource Gateway.
20. The non-transitory computer-readable medium as claimed in claim 17 , wherein the outdial application comprises a VoiceXML application.