System, method, and computer-readable medium for diagnosing a conference call
View Patent ↗A system, method, and computer readable medium that facilitate diagnosing a conference call are provided. A tap is deployed at the ingress side and the egress side of one or more processing systems that handle each leg of a conference. When a conference is disrupted by noise, loss, or the like, an operator may initiate a command to systemically record each leg of the conference for a predetermined period of time. Each leg may then be analyzed to determine if it is the source of the disruption.
1. A method for diagnosing a conference call, comprising:
deploying taps at an ingress port and egress port of a telecommunications node configured to aggregate conference legs;
interfacing with the taps a recording system configured to systematically record real time transport of audio or video at the ingress port and the egress port when the conference call is disrupted;
capturing, in response to receipt of a recording command, the real time transport at each leg of the conference identified in the recording command for a predefined period of time to determine a source of the disruption;
transforming the captured real time transport for each leg of the conference into audio files; and
providing the audio files comprising the captured real time transport for each leg of the conference to a conference system provider.
2. A computer program embodied on a non-transitory computer-readable medium, the computer program configured to cause a processor to:
tap an ingress port and an egress port of a telecommunications node configured to aggregate conference legs;
communicatively interface a recording system configured to systematically record real time transport of audio or video captured at the ingress port and the egress port when the conference call is disrupted;
capture, in response to receipt of a recording command, the real time transport for each leg of the conference identified in the recording command for a predefined period of time to determine a source of the disruption;
transform the captured real time transport for each leg of the conference into audio files; and
provide the audio files comprising the captured real time transport for each leg of the conference to a conference system provider.
3. A system configured to diagnose a conference call, comprising:
a plurality of terminal devices configured to participate in a conference call;
a node configured to terminate a conference leg with each of the plurality of terminal devices at a respective port of the node;
a respective tap deployed inline with each port terminating a conference leg; and
a recording device configured to systematically capture real time transport of audio or video from each respective tap identified in a recording command when the conference call is disrupted, wherein
the recording device is configured to
capture real time transport for each leg of the conference for a predefined period of time to determine a source of the disruption when the recording command is received from a conference service provider operator, and
transform the captured real time transport for each leg of the conference into audio files.
4. The system of claim 3 , wherein the recording device provides a hyperlink referencing each respective audio file to a conference service provider personnel.