IP Library Granted Patent US 8,655,327
Granted Patent B1
US 8,655,327 · App. 12/575,524 · Granted Feb 18, 2014

Method and apparatus of providing data service mobility

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Quick Facts
Patent No.
US 8,655,327
App. No.
12/575,524
Granted
Feb 18, 2014
Kind
B1
Abstract

A method and apparatus of accessing a data service in a wireless communications network is disclosed. An example may include receiving a call identifying an application accessed by a mobile station, and verifying whether the accessed application is installed on the mobile station. The example may further include transferring a notification message to the mobile station based on the accessed application.

Claims (42)

1. A method of accessing a data service, the method comprising:

receiving a call, at a networking platform, identifying an application accessed by a mobile station;

verifying, at the networking platform, whether the accessed application is installed on the mobile station;

transferring, via the networking platform, a push notification message to the mobile station based on the accessed application;

executing the application on the mobile station; and

responsive to executing the application, establishing a communication path between the mobile station and an agent service client including at least one of a firewall and a virtual private network (VPN).

2. The method of claim 1 , wherein the call and the notification message are data messages that do not include voice data.

3. The method of claim 1 , wherein the verifying is performed by accessing a database.

4. The method of claim 1 , wherein after the notification message is transferred, a hang-up message is received indicating that the mobile station has accepted the notification.

5. An apparatus configured to access a data service, the apparatus comprising:

a receiver configured to receive a call identifying an application accessed by a mobile station;

a processor configured to

verify whether the accessed application is installed on the mobile station

execute the application on the mobile station,

and responsive to the application being executed, establish a communication path between the mobile station and an agent service client including at least one of a firewall and a virtual private network (VPN); and

a transmitter configured to transfer a push notification message to the mobile station based on the accessed application.

6. The apparatus of claim 5 , wherein the call and the notification message are data messages that do not include voice data.

7. The apparatus of claim 5 , wherein the verification is performed by accessing a database.

8. The apparatus of claim 5 , wherein after the notification message is transferred, a hang-up message is received indicating that the mobile station has accepted the notification.

9. A method of accessing a data service, the method comprising:

receiving, at a networking platform, a call identifying an application accessed by a mobile station;

determining, at the networking platform, that the accessed application requires an agent service;

transferring, via the networking platform, a message to an intelligent call router (ICR) platform provided by an interactive voice response (IVR) server, responsive to determining that the application requires an agent service;

connecting to an agent service from the mobile station;

determining route information based on the accessed application by using the agent service; and

transferring a call information message comprising the route information to the mobile station.

10. The method of claim 9 , wherein the call information message provides a call number that may be dialed over a public switched telephone network (PSTN).

11. The method of claim 9 , wherein the call information message comprises a call number that may be dialed over a data network.

12. The method of claim 11 , wherein the data network is the Internet.

13. The method of claim 11 , further comprising:

accessing an interactive voice response (IVR) application that autonomously dials the call number and receives application-related information and transfers the application-related information to the mobile station.

14. An apparatus configured to access a data service, the apparatus comprising:

a receiver configured to receive a call identifying an application accessed by a mobile station;

a processor configured to

determine that the accessed application requires an agent service, and, to determine route information based on the accessed application by using the agent service

transfer a message to an intelligent call router (ICR) platform provided by an interactive voice response (IVR) server, responsive to determining that the application requires an agent service, and

connect to an agent service from the mobile station; and

a transmitter configured to transfer a call information message comprising the route information to the mobile station.

15. The apparatus of claim 14 , wherein the call information message provides a call number that may be dialed over a public switched telephone network (PSTN).

16. The apparatus of claim 14 , wherein the call information message comprises a call number that may be dialed over a data network.

17. The apparatus of claim 16 , wherein the data network is the Internet.

18. The apparatus of claim 16 , wherein the processor is further configured to access an interactive voice response (IVR) application that autonomously dials the call number, and wherein the receiver is further configured to receive application-related information, and wherein the transmitter is further configured to transfer the application-related information to the mobile station.

Assignments (13)
OMNIBUS ASSIGNMENT OF SECURITY INTEREST IN INTELLECTUAL PROPERTY Recorded Nov 25, 2024
From: UBS AG, STAMFORD BRANCH (AS SUCCESSOR TO CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH IN ITS CAPACITY AS COLLATERAL AGENT)
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS THE SUCCESSOR COLLATERAL AGENT
Reel/Frame 069438/0775 →
CHANGE OF NAME Recorded Apr 3, 2023
From: WEST CORPORATION
To: INTRADO CORPORATION
Reel/Frame 063239/0900 →
CHANGE OF NAME Recorded Apr 3, 2023
From: INTRADO CORPORATION
To: WEST TECHNOLOGY GROUP, LLC
Reel/Frame 063239/0876 →
NOTICE OF GRANT OF SECURITY INTEREST (SECOND LIEN) IN PATENTS Recorded Jan 31, 2023
From: CX360, INC.; WEST TECHNOLOGY GROUP, LLC (FKA INTRADO CORPORATION, FKA WEST CORPORATION); INTRADO INTERACTIVE SERVICES CORPORATION (FKA WEST INTERACTIVE SERVICES CORPORATION, FKA COBALT ACQUISITION COMPANY)
To: U.S. BANK TRUST COMPANY, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 062571/0018 →
RELEASE OF SECURITY INTEREST Recorded Dec 20, 2022
From: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS SUCCESSOR TO WACHOVIA BANK, NATIONAL ASSOCIATION
To: INTERCALL, INC.; INTRADO INC.; WEST CORPORATION; WEST DIRECT, LLC; WEST NOTIFICATIONS GROUP, INC.
Reel/Frame 062201/0960 →
RELEASE OF SECURITY INTEREST Recorded Dec 20, 2022
From: WELLS FARGO BANK, NATIONAL ASSOCIATION
To: WEST CORPORATION; WEST NOTIFICATIONS, INC.
Reel/Frame 062201/0987 →
RELEASE OF SECURITY INTEREST Recorded May 1, 2018
From: U.S. BANK NATIONAL ASSOCIATION
To: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.; RELIANCE COMMUNICATIONS, LLC
Reel/Frame 046046/0547 →
NOTICE OF GRANT OF SECURITY INTEREST IN PATENTS (FIRST LIEN) Recorded Oct 10, 2017
From: WEST CORPORATION
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 044166/0901 →
SECURITY INTEREST Recorded Jun 20, 2016
From: WEST CORPORATION; WEST INTERACTIVE SERVICES CORPORATION; WEST SAFETY SERVICES, INC.; WEST UNIFIED COMMUNICATIONS SERVICES, INC.; RELIANCE COMMUNICATIONS, LLC
To: U.S. BANK NATIONAL ASSOCIATION
Reel/Frame 039093/0944 →
SECURITY INTEREST Recorded Jun 20, 2014
From: WEST CORPORATION, AS GRANTOR; WEST NOTIFICATIONS, AS GRANTOR
To: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT
Reel/Frame 033204/0215 →
SECURITY AGREEMENT Recorded Apr 16, 2010
From: INTERCALL, INC.; INTRADO, INC.; WEST CORPORATION; WEST DIRECT, LLC; WEST NOTIFICATIONS GROUP, INC.
To: WACHOVIA BANK, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT
Reel/Frame 024244/0216 →
SECURITY AGREEMENT Recorded Apr 7, 2010
From: INTERCALL, INC., A DELAWARE CORPORATION; WEST CUSTOMER MANAGEMENT GROUP, LLC, A DE LLC, USA; WEST DIRECT, LLC, A DE LLC, USA; WEST INTERACTIVE CORPORATION, A DE CORPORATION,USA
To: WACHOVIA BANK, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT
Reel/Frame 024198/0685 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Oct 8, 2009
From: MATEER, MICHAEL T; BOUTCHER, JAMES K
To: WEST CORPORATION
Reel/Frame 023343/0086 →