Patent Assignment
Reel/Frame 046115/0661
Assignment of Assignor's Interest
Recorded: 2018-06-18
Pages: 9
Assignor
RAYTHEON BBN TECHNOLOGIES CORP.
Executed: 2018-05-31
Assignee
WEST INTERACTIVE SERVICES CORPORATION
11808 MIRACLE HILLS DR., OMAHA, NEBRASKA, 68154
Covered Properties
(13)
Apparatus and Method for Quantifying an Automation Benefit of an Automated Response System
Patent:
6,882,723 →
Application:
10/090,205 →
Apparatus and Method for Analyzing Routing of Calls in an Automated Response System
Patent:
6,879,685 →
Application:
10/090,210 →
Apparatus and Method for Monitoring Performance of an Automated Response System
Patent:
7,003,079 →
Application:
10/090,234 →
System and Method for Observing Calls to a Call Center
Patent:
6,970,554 →
Application:
10/090,264 →
Apparatus and Method for Analyzing an Automated Response System
Patent:
6,823,054 →
Application:
10/090,369 →
Apparatus and Method for Logging Events That Occur When Interacting with an Automated Call Center System
Patent:
6,904,143 →
Application:
10/090,395 →
System and Method for Assessing a Call Center
Patent:
6,922,466 →
Application:
10/090,522 →
System and Method for Annotating Recorded Information from Contacts to Contact Center
Patent:
6,898,277 →
Application:
10/090,524 →
Apparatus and Method for Visually Representing Events in Calls Handled by an Automated Response System
Patent:
6,937,705 →
Application:
10/090,546 →
Apparatus and Method for Visually Representing Behavior of a User of an Automated Response System
Patent:
7,039,166 →
Application:
10/090,579 →
Systems and Methods for Presenting End to End Calls and Associated Information
Systems and Methods for Presenting End to End Calls and Associated Information
Systems and Methods for Presenting End to End Calls and Associated Information
Related Assignments
(7)
Other recorded transfers of the patents in this record — the chain of ownership.
Notice of Grant of Security Interest in Patents - First Lien
May 22, 2019
From: WEST INTERACTIVE SERVICES CORPORATION
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 049251/0657 →
Change of Name
Dec 28, 2020
From: WEST INTERACTIVE SERVICES CORPORATION
To: INTRADO INTERACTIVE SERVICES CORPORATION
Reel/Frame 054858/0399 →
Assignment of Assignor's Interest
Jan 4, 2021
From: INTRADO INTERACTIVE SERVICES CORPORATION
To: CX360, INC.
Reel/Frame 054801/0094 →
Security Interest
Jan 20, 2021
From: CX360, INC.
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 054966/0741 →
Notice of Grant of Security Interest (Second Lien) in Patents
Jan 31, 2023
From: CX360, INC.; WEST TECHNOLOGY GROUP, LLC (FKA INTRADO CORPORATION, FKA WEST CORPORATION); INTRADO INTERACTIVE SERVICES CORPORATION (FKA WEST INTERACTIVE SERVICES CORPORATION, FKA COBALT ACQUISITION COMPANY)
To: U.S. BANK TRUST COMPANY, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 062571/0018 →
Security Interest
Mar 8, 2023
From: CX360, INC.
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 062915/0045 →
Omnibus Assignment of Security Interest in Intellectual Property
Nov 25, 2024
From: UBS AG, STAMFORD BRANCH (AS SUCCESSOR TO CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH IN ITS CAPACITY AS COLLATERAL AGENT)
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS THE SUCCESSOR COLLATERAL AGENT
Reel/Frame 069438/0775 →