Method and apparatus for voice recognition unit simulation
View Patent ↗A hammer system and method thereof for monitoring an organization platform to detect system level problems of one or more applications. The hammer system may include a hammer device, an enhanced trunk group poller, and a client-specific application hammer. The client-specific application hammer may be structured as a simulator that is operable to periodically place calls into the organization platform and emulate real call scenarios. The simulator may include D-channel polling logic.
1. A system, comprising:
a simulator executing on a computing device configured to periodically place calls into a platform to emulate real call scenarios, and to make D-channel polling calls sequentially to all Voice Recognition Units (VRUs) in a trunk group of the platform.
2. The system according to claim 1 , wherein the simulator is further configured to use a D-channel.
3. The system according to claim 2 , wherein only one call of the calls is generated per a batch during D-channel polling.
4. The system according to claim 1 , wherein at least one of a device and a trunk group poller are configured to make physical phone calls into the platform.
5. A simulator embodied on a non-transitory medium, the simulator configured to cause at least one processor to periodically place calls into a platform, emulate real call scenarios, and to make D-channel polling calls sequentially to all Voice Recognition Units (VRUs) in a trunk group of the platform.
6. The simulator according to claim 5 , wherein the simulator is further configured to cause the at least one processor to use a D-channel.
7. The simulator according to claim 6 , wherein only one call of the calls is generated per a batch during D-channel polling.
8. The simulator according to claim 5 , further comprising a hunting sequence configured to cause the at least one processor to monitor VRUs in multiple trunk groups of the platform.
9. The simulator according to claim 5 , wherein calls generated by the simulator comprise an associated Unique Test Set Identification (UTSID).
10. The simulator according to claim 5 , wherein the simulator is configured to cooperate with at least one of a device and a trunk group poller, and the device and the trunk group poller are configured to make physical phone calls into the platform.
11. A method, comprising:
a simulator periodically placing calls, by a computing system, into a platform and emulating real call scenarios; and
using, by the computing system, D-channel polling sequentially to make D-channel polling calls to all Voice Recognition Units (VRUs) in a trunk group of the platform and qualitatively measure the calls.
12. The method according to claim 11 , wherein each call of the calls that is placed has an associated Unique Test Set Identification (UTSID).
13. The method according to claim 12 , further comprising making, by the computing system, physical phone calls into the platform.
14. The method according to claim 12 , further comprising monitoring the platform.