Performing automated event services to registered end users
View Patent ↗A method and apparatus are disclosed of transmitting live event notification information to a user device. One example method may include retrieving event user preference information from an event user database based on prestored user preferences. The method may also include transmitting an initial event notification message to an end user communication device based on the event user preference information to notify the end user of an upcoming event and receiving a response message from the end user communication device indicating a current availability of the end user. The user device may receive notification information via more than one communication channel and respond in a number of different ways.
1. A method, comprising:
transmitting an initial event notification message to an end user communication device based on a primary communication preference of:
at least one primary communication contact preference and at least one secondary communication preference; and
at least two of a mobile device preference, a computer device preference, a voice call preference, a text message preference and an email preference;
receiving a response message from the end user communication device indicating a current event in progress on the end user communication device;
transmitting another event notification to the end user communication device via a different communication medium, based on the at least one secondary communication preference, from an initial communication medium used to transmit the initial event notification message; and
receiving a confirmation message from the end user communication device to join an event via the different communication medium while the initial communication medium is currently being occupied via the current event.
2. The method of claim 1 , comprising retrieving the primary communication preference from an event user database.
3. The method of claim 1 , comprising transmitting the another event notification to the end user communication device by another communication message format.
4. The method of claim 3 , wherein the another communication message format is different from an initial communication message format of the initial event notification message.
5. The method of claim 1 , wherein the another event notification comprises an indicator that the event is currently in progress and a user option to access the event.
6. The method of claim 1 , wherein the another event notification comprises an indicator that the event is finished and a user option to access a replay of the event.
7. The method of claim 1 , further comprising:
performing an automatic number identification (ANI) comparison to determine whether there is a match between an ANI associated with the end user communication device and an ANI stored in a user preference database; and
upon determining the match exists, connecting the user device to an active event session associated with the event and providing streaming audio and video to the end user device.
8. An apparatus, comprising:
a transmitter configured to transmit an initial event notification message to an end user communication device based on a primary communication preference of:
at least one primary communication contact preference and at least one secondary communication preference; and
at least two of a mobile device preference, a computer device preference, a voice call preference, a text message preference and an email preference;
and
a receiver configured to receive a response message from the end user communication device that indicates a current event in progress on the end user communication device, and
wherein the transmitter is further configured to transmit another event notification to the end user communication device via a different communication medium, based on the at least one secondary communication preference, from an initial communication medium used to transmit the initial event notification message; and
wherein the receiver is further configured to receive a confirmation message from the end user communication device to join an event via the different communication medium while the initial communication medium is currently being occupied via the current event.
9. The apparatus of claim 8 comprising a processor configured to retrieve the primary communication preference from an event user database.
10. The apparatus of claim 8 , wherein the transmitter is further configured to transmit the another event notification to the end user communication device by another communication message format.
11. The apparatus of claim 10 , wherein the another communication message format is different from an initial communication message format of the initial event notification message.
12. The apparatus of claim 8 , wherein the another event notification comprises an indicator that the event is currently in progress and a user option to access the event.
13. The apparatus of claim 8 , wherein the another event notification comprises an indicator that the event is finished and a user option to access a replay of the event.
14. The apparatus of claim 8 , comprising a processor is configured to perform an automatic number identification (ANI) comparison to determine whether there is a match between an ANI associated with the end user communication device and an ANI stored in a user preference database, and upon a determination that the match exists, the processor is configured to connect the user device to an active event session associated with the event and provide a stream of audio and video to the end user device.
15. A non-transitory computer readable storage medium configured to store instructions that when executed cause a processor to perform:
transmitting an initial event notification message to an end user communication device based on a primary communication preference of:
at least one primary communication contact preference and at least one secondary communication preference; and
at least two of a mobile device preference, a computer device preference, a voice call preference, a text message preference and an email preference;
receiving a response message from the end user communication device indicating a current event in progress on the end user communication device;
transmitting another event notification to the end user communication device via a different communication medium, based on the at least one secondary communication preference, from an initial communication medium used to transmit the initial event notification message; and
receiving a confirmation message from the end user communication device to join an event via the different communication medium while the initial communication medium is currently being occupied via the current event.
16. The non-transitory computer readable storage medium of claim 15 configured to store instructions that when executed cause the processor to perform retrieving the primary communication preference from an event user database.
17. The non-transitory computer readable storage medium of claim 15 configured to store instructions that when executed cause a processor to perform transmitting the another event notification to the end user communication device by another communication message format.
18. The non-transitory computer readable storage medium of claim 17 , wherein the another communication message format different from an initial communication message format of the initial event notification message.
19. The non-transitory computer readable storage medium of claim 15 , wherein the another event notification comprises at least one of an indicator that the event is currently in progress and a user option to access the event, and an indicator that the event is finished and a user option to access a replay of the event.
20. The non-transitory computer readable storage medium of claim 15 , wherein the processor is further configured to perform:
performing an automatic number identification (ANI) comparison to determine whether there is a match between an ANI associated with the end user communication device and an ANI stored in a user preference database; and
upon determining the match exists, connecting the user device to an active event session associated with the event and providing streaming audio and video to the end user device.