IP Library Granted Patent US 9,978,081
Granted Patent B1
US 9,978,081 · App. 15/496,385 · Granted May 22, 2018

Method and apparatus of requesting customized location information at a mobile station

Inventors: Pamela J. Jacobs (Omaha, NE); Joel G. Mason (Omaha, NE); Andrew Lawrence Groothuis (Omaha, NE)
Assignee: West Corporation
G06Q30/0259G06Q30/0256G06Q30/0267H04M3/4936
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Quick Facts
Patent No.
US 9,978,081
App. No.
15/496,385
Granted
May 22, 2018
Kind
B1
Abstract

A method and apparatus of processing a call are disclosed. One example method may include receiving a request at a server for dealer information. The request may be initiated by a user via his or her mobile station. The example method may also include determining whether there is user preference information and user location information included in the request. The information may be used to limit the amount of search results to increase relevancy. The method may also include searching a database for at least one dealer based on the user preference information and the user location information, and transferring the at least one dealer information to the user.

Claims (33)

1. A method, comprising:

receiving a request at a server for business information from an application on a user's wireless device;

when at least one of user preference information and user location information are not included in the request, prompting the user, by the server, via the user's wireless device, for the information, the information for the business related to the user preference information and the user location information;

searching a database for the business based on the user preference information and the user location information;

after the user has received the business information, receiving a request for additional business information from the user, via the user's wireless device, and providing the user with the additional business information comprising at least one location for a business proximate to the predefined area; and

transferring the business information, by the server, via the user's wireless device, to the user via a voice call, streaming audio, a text-to-speech application, or any combination thereof;

wherein when there are no businesses located within a predefined area of a location identified by the user location information, prompting the user to try another search request.

2. The method of claim 1 , wherein the user location information comprises a zip code, an area code, a Global Positioning System (GPS) determined user location, or any combination thereof.

3. The method of claim 1 , wherein the additional business information is stored in the database.

4. The method of claim 3 , wherein the additional business information comprises different location business information.

5. The method of claim 1 , wherein the request is sent as a voice command and processed as a speech-to-text application.

6. An apparatus, comprising:

a receiver configured to receive a request for business information from an application on a user's wireless device;

a processor configured to:

prompt the user, via the user's wireless device, for the information when at least one of user preference information and user location information is not included in the request, the business information related to the user preference information and the user location information,

search a database for the business based on the user preference information and the user location information, and

receive a request for additional business information from the user, via the user's wireless device, and provide the user with the additional business information that comprises at least one location for a business proximate to the predefined area after the user has received the business information; and

a transmitter configured to transfer the business information to the user, via the user's wireless device, via a voice call, streaming audio, a text-to-speech application, or any combination thereof;

wherein the processor is configured to prompt the user to try another search request when there are no businesses located within a predefined area of a location identified by the user location information.

7. The apparatus of claim 6 , wherein the user location information comprises a zip code, an area code, a Global Positioning System (GPS) determined user location, or any combination thereof.

8. The apparatus of claim 6 , wherein the additional business information is stored in the database.

9. The apparatus of claim 8 , wherein the additional business information comprises different location business information.

10. The apparatus of claim 6 , wherein the request is sent as a voice command and processed as a speech-to-text application.

11. A non-transitory computer readable storage medium comprising instructions for:

receiving a request at a server for business information from an application on a user's wireless device;

when at least one of user preference information and user location information are not included in the request, prompting the user, by the server, via the user's wireless device, for the information, the information for the business related to the user preference information and the user location information;

searching a database for the business based on the user preference information and the user location information;

after the user has received the business information, receiving a request for additional business information from the user, via the user's wireless device, and providing the user with the additional business information comprising at least one location for a business proximate to the predefined area; and

transferring the business information, by the server, via the user's wireless device, to the user via a voice call, streaming audio, a text-to-speech application, or any combination thereof;

wherein when there are no businesses located within a predefined area of a location identified by the user location information, prompting the user to try another search request.

12. The non-transitory computer readable storage medium of claim 11 , wherein the request is sent as a voice command and processed as a speech-to-text application.

13. The non-transitory computer readable storage medium of claim 11 , wherein the user location information comprises a zip code, an area code, a Global Positioning System (GPS) determined user location, or any combination thereof.

14. The non-transitory computer readable storage medium of claim 11 , wherein the additional business information is stored in the database and comprises different location business information.

Assignments (5)
OMNIBUS ASSIGNMENT OF SECURITY INTEREST IN INTELLECTUAL PROPERTY Recorded Nov 25, 2024
From: UBS AG, STAMFORD BRANCH (AS SUCCESSOR TO CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH IN ITS CAPACITY AS COLLATERAL AGENT)
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS THE SUCCESSOR COLLATERAL AGENT
Reel/Frame 069438/0775 →
CHANGE OF NAME Recorded Apr 3, 2023
From: INTRADO CORPORATION
To: WEST TECHNOLOGY GROUP, LLC
Reel/Frame 063239/0876 →
CHANGE OF NAME Recorded Apr 3, 2023
From: WEST CORPORATION
To: INTRADO CORPORATION
Reel/Frame 063239/0900 →
NOTICE OF GRANT OF SECURITY INTEREST (SECOND LIEN) IN PATENTS Recorded Jan 31, 2023
From: CX360, INC.; WEST TECHNOLOGY GROUP, LLC (FKA INTRADO CORPORATION, FKA WEST CORPORATION); INTRADO INTERACTIVE SERVICES CORPORATION (FKA WEST INTERACTIVE SERVICES CORPORATION, FKA COBALT ACQUISITION COMPANY)
To: U.S. BANK TRUST COMPANY, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 062571/0018 →
NOTICE OF GRANT OF SECURITY INTEREST IN PATENTS (FIRST LIEN) Recorded Oct 10, 2017
From: WEST CORPORATION
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 044166/0901 →
Continuity (4)
Continuation 14860989 · Sep 22, 2015
Continuation 14644240 · Mar 11, 2015
Continuation 13731169 · Dec 31, 2012
Continuation 12941342 · Nov 8, 2010