System and method for electronic notification in institutional communications
Disclosed is a multi-mode communication notification system and method for improving communication between an inmate and a third party by enabling a third party to send a web-initiated contact request for a specific inmate and further allowing the inmate to check his/her contact requests or be automatically notified of contact requests. Additionally, the system electronically notifies the third party when the specific inmate has been notified of the contact request. Further, the system notifies the third party if they have missed a call from the specific inmate.
1. A call management system, comprising:
one or more databases that store call restrictions associated with an inmate of a correction facility and recorded messages;
a telephone instrument associated with the inmate; and
a control platform configured to:
receive a call from an external party directed to the inmate;
determine that the inmate is unavailable;
direct the external party to leave a voice message for the inmate;
receive the voice message and a call notification flag from the external party, the call notification flag indicating whether the external party wishes to be separately notified of a missed call attempt from the inmate;
store the voice message and the call notification flag in the one or more databases;
perform security analysis on the voice message;
in response to the voice message satisfying the security analysis, notifying the inmate via the telephone instrument as to the voice message and directing the inmate to retrieve the voice message from the one or more databases;
transmitting a notification to the external party in response to the inmate retrieving the voice message from the one or more databases;
receive an outgoing call from the inmate to the external party;
detect that the outgoing call was not answered by the external party; and
transmit, in response to the detecting, a missed call notification to the external party based on the call notification flag.
2. The call management system of claim 1 , wherein the security analysis includes performing speech recognition on the voice message.
3. The call management system of claim 1 , wherein the one or more databases further store inmate schedules and availability.
4. The call management system of claim 3 , wherein the control platform determines that the inmate is unavailable based on the inmate schedules and availability.
5. The call management system of claim 1 , wherein the control platform notifies the inmate of the voice message via an SMS text message sent to the telephone instrument.
6. The call management system of claim 1 , wherein the control platform is further configured to:
receive an inmate voice message from the inmate designated for the external party;
analyze the inmate voice message for content;
initiate the outgoing call to the external party in response to the inmate voice message passing the analysis of the content;
verify an identity of the external party during the outgoing call; and
play back the inmate voice message for the external party in response to the verifying.
7. A method for exchanging a message between an external party and an inmate, the method comprising:
receiving a call from the external party directed to the inmate;
determining that the inmate is unavailable;
directing the external party to leave a voice message for the inmate;
receiving the voice message and a call notification flag from the external party, the call notification flag indicating whether the external party wishes to be separately notified of a missed call attempt from the inmate;
storing the voice message and the call notification flag in a database;
performing security analysis on the voice message;
in response to the voice message satisfying the security analysis, notifying the inmate via a telephone instrument as to the voice message and directing the inmate to retrieve the voice message from the database;
transmitting a notification to the external party in response to the inmate retrieving the voice message from the database;
receiving an outgoing call from the inmate to the external party;
detecting that the outgoing call was not answered by the external party; and
transmitting, in response to the detecting, a missed call notification to the external party based on the call notification flag.
8. The method of claim 7 , wherein the security analysis includes performing speech recognition on the voice message.
9. The method of claim 7 , wherein the database stores schedule or availability data of the inmate.
10. The method of claim 7 , further comprising:
receiving an inmate voice message from the inmate directed to the external party;
analyzing the inmate voice message for content; and
delivering the inmate voice message to the external party.
11. The method of claim 10 , wherein the delivering includes:
initiating the outgoing call to the external party;
verifying an identity of the external party; and
playing back the inmate voice message for the external party.
12. The method of claim 11 , wherein the verifying includes receiving a personal identification number from the external party.
13. The method of claim 11 , wherein the verifying includes performing voice verification on the external party.