Granted Patent B2

US 12,243,642 · App. 17/725,368 · Granted Mar 4, 2025

Inventors: Stephen Dunstan (Tempe, AZ); Kami LaVallier (Pekin, IL); Edward P. Matesevac (Normal, IL); Mary Kay Mueller (Normal, IL); Vallory Clardy (Fremont, CA); Matthew Morrison (Mesa, AZ); Nirav Patel (Plano, TX); Francesco Radicati (Palo Alto, CA); Beth Ann Snell (Anchor, IL); Cara Lawlor Quigley (Bloomington, IL); Caroline Mead (Bloomington, IL); Kelsey Schachter (Bloomington, IL); Brea Dutt (Bloomington, IL); Lindsay Meyer (Bloomington, IL); Leny Santana (Bloomington, IL); Marta Coleman (Bloomington, IL); Christine Pizzo (Bloomington, IL)

Assignee: State Farm Mutual Automobile Insurance Company

G16H40/67G06F3/167G16H10/60G16H80/00H04L5/02H04L51/02

Abstract

Claims (58)

1. An engagement and care support platform (“ECSP”) computer device comprising at least one processor in communication with a chatbot and at least one memory device, the ECSP computer device in communication with a first client device associated with a senior user and a second client device associated with a caregiver, the at least one processor of the ECSP computer device is programmed to:

store user information for the senior user associated with the first client device and the caregiver associated with the second client device, wherein the caregiver is a member of a circle of care of the senior user;

store, in a database, a task list for the senior user, including a plurality of caregiver tasks to be performed for the senior user by the caregiver;

periodically monitor the chatbot for a verbal user interaction by the caregiver using the second client device, wherein the verbal user interaction includes a modification to at least one existing caregiver task of the plurality of caregiver tasks to be performed for the senior user by the caregiver;

query the database to retrieve the at least one existing caregiver task;

update the at least one existing caregiver task based upon the modification;

store, in the database, the updated at least one existing caregiver task; and

transmit a notification indicating the modification of the updated at least one existing caregiver task to be displayed on a client device associated with at least one other member of the circle of care for the senior user.

2. The ECSP computer device of claim 1 , wherein the caregiver is a first caregiver of a plurality of caregivers that are members of the circle of care of the senior user, wherein the second client device comprises a plurality of second client devices, wherein each second client device of the plurality of second client devices are associated with one or more caregivers of the circle of care of the senior user.

3. The ECSP computer device of claim 2 , wherein the at least one processor is further programmed to:

store a plurality of assignments between the plurality of caregivers and the plurality of caregiver tasks, wherein at least one caregiver is assigned to each of the plurality of caregiver tasks; and

adjust the assignment of a first caregiver task to the first caregiver based on the updated at least one existing caregiver task.

4. The ECSP computer device of claim 3 , wherein the at least one processor is further programmed to:

receive a second caregiver task to be performed for the senior user by a caregiver from one of the first client device and the second client device;

determine a caregiver of the plurality of caregivers to assign to the second caregiver task based on the plurality of assignments between the plurality of caregivers and the plurality of caregiver tasks; and

assign the second caregiver task to the determined caregiver.

5. The ECSP computer device of claim 1 , wherein the task list includes a grocery list, and wherein the at least one processor is further programmed to:

periodically monitor the chatbot for a verbal user interaction by the senior user using the first client device, wherein the verbal user interaction is the senior user naming a grocery item; and

add the grocery item to the grocery list.

6. The ECSP computer device of claim 5 , wherein the at least one processor is further programmed to instruct the second client device to display a notification indicating that the grocery item has been added to the grocery list.

7. The ECSP computer device of claim 5 , wherein the at least one processor is further programmed to instruct the second client device to display a notification that the senior user viewed the grocery list.

8. The ECSP computer device of claim 5 , wherein the caregiver is a first caregiver, and wherein the ECSP computer device is also in communication with a third client device associated with a second caregiver of the circle of care of the senior user, and wherein the at least one processor is further programmed to:

receive, from the third client device, an additional item for the grocery list from the second caregiver; and

add the additional item to the grocery list.

9. The ECSP computer device of claim 5 , wherein the at least one processor is further programmed to:

receive, via the second client device, an audible request to add the grocery item to the grocery list;

determine the grocery item based on the audible request; and

add the determined grocery item to the grocery list.

10. The ECSP computer device of claim 1 , wherein the at least one processor is further programmed to instruct the second client device to display a notification that at least one existing caregiver task has been updated.

11. A computer-implemented method for facilitating senior user engagement, the method performed by an engagement and care support platform (“ECSP”) computer system including at least one processor in communication with a chatbot and at least one memory device, the ECSP computer system in communication with a first client device associated with a senior user and a second client device associated with a caregiver, the method comprising:

storing user information for the senior user associated with the first client device and the caregiver associated with the second client device, wherein the caregiver is a member of a circle of care of the senior user;

storing, in a database, a task list for the senior user, including a plurality of caregiver tasks to be performed for the senior user by the caregiver;

periodically monitoring the chatbot for a verbal user interaction by the caregiver using the second client device, wherein the verbal user interaction includes a modification to at least one existing caregiver task of the plurality of caregiver tasks to be performed for the senior user by the caregiver;

querying the database to retrieve the at least one existing caregiver task;

updating the at least one existing caregiver task based upon the modification;

storing, in the database, the updated at least one existing caregiver task; and

transmitting a notification indicating the modification of the updated at least one existing caregiver task to be displayed on a client device associated with at least one other member of the circle of care for the senior user.

12. The computer-implemented method of claim 11 , wherein the caregiver is a first caregiver of a plurality of caregivers that are members of the circle of care of the senior user, wherein the second client device comprises a plurality of second client devices, wherein each second client device of the plurality of second client devices are associated with one or more caregivers of the circle of care of the senior user.

13. The computer-implemented method of claim 12 further comprising:

storing a plurality of assignments between the plurality of caregivers and the plurality of caregiver tasks, wherein at least one caregiver is assigned to each of the plurality of caregiver tasks; and

adjusting the assignment of a first caregiver task to the first caregiver based on the updated at least one existing caregiver task.

14. The computer-implemented method of claim 13 further comprising:

receiving a second caregiver task to be performed for the senior user by a caregiver from one of the first client device and the second client device;

determining a caregiver of the plurality of caregivers to assign to the second caregiver task based on the plurality of assignments between the plurality of caregivers and the plurality of caregiver tasks; and

assigning the second caregiver task to the determined caregiver.

15. The computer-implemented method of claim 11 , wherein the task list includes a grocery list, and wherein the method further comprises:

periodically monitoring the chatbot for a verbal user interaction by the senior user using the first client device, wherein the verbal user interaction is the senior user naming a grocery item; and

adding the grocery item to the grocery list.

16. The computer-implemented method of claim 15 further comprising instructing the second client device to display a notification that the grocery item has been added to the grocery list.

17. The computer-implemented method of claim 15 further comprising instructing the second client device to display a notification that the senior user viewed the grocery list.

18. The computer-implemented method of claim 15 , wherein the caregiver is a first caregiver, wherein the ECSP computer system is also in communication with a third client device associated with a second caregiver of the circle of care of the senior user, and wherein the method further comprises:

receiving, from the third client device, an additional item for the grocery list from the second caregiver; and

adding the additional item to the grocery list.

19. The computer-implemented method of claim 15 further comprising:

receiving, from the second client device, an audible request to add the grocery item to the grocery list;

determining the grocery item based on the audible request; and

adding the determined grocery item to the grocery list.

20. The ECSP computer device of claim 1 , wherein the at least one processor is further programmed to instruct the client device associated with the at least one other member of the circle of care for the senior to audibly present the modification of the at least one existing caregiver task.

Assignments (1)

Continuity (11)

References Cited (400)