Intelligently selecting models for resolving pending debit transaction disputes across computer networks
This disclosure describes a pending debit dispute resolution system that, as part of an inter-network facilitation system, can intelligently select models for resolving debit transaction disputes across computer networks while providing user interfaces and options for client devices to initiate debit transaction disputes when a debit transaction is in a pending state. For example, the pending debit dispute resolution system can receive and identify reported issue communications about debit transactions from client devices while debit transactions are pending. The pending debit dispute resolution system can identify issue classifications and monitor settlement computer networks to identify status change classifications corresponding to the debit transactions. Based on the issue classifications and the status change classifications, the pending debit reported issue resolution system can select a dispute filing model/approach for resolving the reported issue communication.
1 . A computer-implemented method comprising:
receiving, via a client device of an inter-network facilitation system, a reported issue communication for a debit transaction that is in a pending state;
generating, utilizing a machine learning model of the inter-network facilitation system, an issue classification from the reported issue communication;
monitoring a settlement computer network to identify a settlement comprising settlement features for the debit transaction;
comparing the settlement features and features of the debit transaction corresponding to the reported issue communication to determine a status change classification comprising a change between the settlement features and the features of the debit transaction;
selecting a direct dispute filing model from a plurality of dispute filing models based on a dispute confirmation probability for the issue classification based on the status change classification, wherein the plurality of dispute filing models comprising the direct dispute filing model and a client confirmation dispute filing model;
executing the direct dispute filing model by
transmitting a dispute communication comprising a debit transaction dispute to a dispute computer network by transmitting signals to modify internal databases at a server device based on the issue classification from the reported issue communication; and
transmitting a direct dispute notification to the client device for the reported issue communication comprising the status change classification;
generating, utilizing the machine learning model, an additional issue classification from an additional reported issue communication from an additional client device for an additional debit transaction that is in the pending state;
comparing additional settlement features and additional features of the additional debit transaction to determine an additional status change classification of the additional debit transaction;
selecting a client confirmation dispute filing model from the plurality of dispute filing models based on an additional dispute confirmation probability for the additional issue classification based on the additional status change classification;
executing the client confirmation dispute filing model by:
transmitting a confirmation request to the additional client device;
based on receiving a confirmation response from the additional client device in response to the confirmation request, transmitting an additional dispute communication comprising an additional debit transaction dispute to the dispute computer network by transmitting signals to modify the internal databases at the server device based on the additional issue classification from the additional reported issue communication; and
transmitting a client confirmation dispute notification to the additional client device for the additional reported issue communication comprising the additional status change classification.
2 . The computer-implemented method of claim 1 , further comprising:
determining the status change classification by comparing a feature of the settlement and a feature of the debit transaction corresponding to the reported issue communication to determine a negative status change classification; and
selecting, based on the negative status change classification, a direct dispute filing model.
3 . The computer-implemented method of claim 1 , wherein executing the direct dispute filing model by providing the dispute communication to the dispute computer network to modify internal databases at a server device further comprises modifying the internal databases at the server device to indicate that a transaction is disputed by the client device.
4 . The computer-implemented method of claim 1 , further comprising:
determining the additional status change classification by comparing a feature of an additional settlement and a feature of the additional debit transaction corresponding to the additional reported issue communication to determine a positive additional status change classification; and
selecting, based on the positive additional status change classification, a client confirmation dispute filing model.
5 . The computer-implemented method of claim 4 , wherein transmitting the confirmation request to the additional client device further comprises transmitting the confirmation request to the additional client device indicating the positive additional status change classification.
6 . The computer-implemented method of claim 5 , further comprising, executing the client confirmation dispute filing model by:
receiving a positive confirmation communication from the additional client device; and
in response to receiving the positive confirmation communication:
providing the dispute communication to the dispute computer network corresponding to the debit transaction; and
providing the client confirmation dispute notification to the additional client device indicating that the dispute communication has been provided to the dispute computer network.
7 . The computer-implemented method of claim 5 , further comprising, executing the client confirmation dispute filing model by:
receiving a negative confirmation communication from the additional client device; and
in response to receiving the negative confirmation communication, clear the additional issue classification corresponding to the additional debit transaction.
8 . The computer-implemented method of claim 1 , further comprising:
receiving, via an further client device, an further reported issue communication comprising an further client reported issue classification for an further debit transaction that is in the pending state; and
selecting a client confirmation dispute filing model from the plurality of dispute filing models based on the further client reported issue classification.
9 . The computer-implemented method of claim 1 , further comprising determining the status change classification by performing at least one of: comparing a purchase amount of the debit transaction corresponding to the reported issue communication and a purchase amount of the settlement; comparing a merchant name of the debit transaction corresponding to the reported issue communication and a merchant name of the settlement; or comparing a transaction purpose identifier of the debit transaction corresponding to the reported issue communication and a transaction purpose identifier of the settlement.
10 . A system comprising:
at least one processor; and
a non-transitory computer readable medium storing instructions that, when executed by the at least one processor, cause the system to:
receive, via a client device on an inter-network facilitation system, a reported issue communication for a debit transaction that is in a pending state;
generate, utilizing a machine learning model of the inter-network facilitation system, an issue classification from the reported issue communication;
monitor a settlement computer network to identify a settlement comprising settlement features for the debit transaction;
compare the settlement features and features of the debit transaction corresponding to the reported issue communication to determine a status change classification comprising a change between the settlement features and the features of the debit transaction;
select a direct dispute filing model from a plurality of dispute filing models based on a dispute confirmation probability for the issue classification based on the status change classification, the plurality of dispute filing models comprising the direct dispute filing model and a client confirmation dispute filing model;
executing the direct dispute filing model by
transmitting a dispute communication comprising a debit transaction dispute to a dispute computer network by transmitting signals to modify internal databases at a server device based on the issue classification from the reported issue communication; and
transmitting a direct dispute notification to the client device for the reported issue communication comprising the status change classification;
generating, utilizing the machine learning model, an additional issue classification from an additional reported issue communication from an additional client device for an additional debit transaction that is in the pending state;
comparing additional settlement features and additional features of the additional debit transaction to determine an additional status change classification of the additional debit transaction;
selecting a client confirmation dispute filing model from the plurality of dispute filing models based on an additional dispute confirmation probability for the additional issue classification based on the additional status change classification;
executing the client confirmation dispute filing model by:
transmitting a confirmation request to the additional client device; and
based on receiving a confirmation response from the additional client device in response to the confirmation request, transmitting an additional dispute communication that comprises an additional debit transaction dispute to the dispute computer network by transmitting signals to modify the internal databases at the server device based on the issue classification from the reported issue communication; and
transmitting a client confirmation dispute notification to the additional client device for the reported issue communication comprising the additional status change classification.
11 . The system of claim 10 , further storing instructions that, when executed by the at least one processor, cause the system to:
determine the status change classification by comparing a feature of the settlement and a feature of the debit transaction corresponding to the reported issue communication to determine a negative status change classification; and
select, based on the negative status change classification, the direct dispute filing model.
12 . The system of claim 11 , further storing instructions that, when executed by the at least one processor, cause the system to execute the direct dispute filing model by providing an further reported issue communication to a dispute computer network corresponding to the debit transaction.
13 . The system of claim 10 , further storing instructions that, when executed by the at least one processor, cause the system to:
determine the status change classification by comparing a feature of an additional settlement and a feature of the additional debit transaction corresponding to the additional reported issue communication to determine a positive additional status change classification; and
select, based on the positive additional status change classification, the client confirmation dispute filing model.
14 . The system of claim 13 , further storing instructions that, when executed by the at least one processor, cause the system to execute the client confirmation dispute filing model by transmitting a confirmation request to the additional client device, the confirmation request indicating the positive additional status change classification.
15 . The system of claim 14 , further storing instructions that, when executed by the at least one processor, cause the system to execute the client confirmation dispute filing model by:
receiving a positive confirmation communication from the additional client device; and
in response to receiving the positive confirmation communication:
providing the additional dispute communication to the dispute computer network corresponding to the debit transaction; and
providing the client confirmation dispute notification to the additional client device indicating that the additional dispute communication has been provided to the dispute computer network.
16 . The system of claim 14 , further storing instructions that, when executed by the at least one processor, cause the system to execute the client confirmation dispute filing model by:
receiving a negative confirmation communication from the additional client device; and
in response to receiving the negative confirmation communication, clear the additional issue classification corresponding to the additional debit transaction.
17 . The system of claim 10 , further storing instructions that, when executed by the at least one processor, cause the system to:
receive, via a further client device, an further reported issue communication comprising a further client reported issue classification for a further debit transaction that is in the pending state; and
select the client confirmation dispute filing model from the plurality of dispute filing models based on the further client reported issue classification.
18 . The system of claim 10 , further storing instructions that, when executed by the at least one processor, cause the system to determine the status change classification by performing at least one of: comparing a purchase amount of the debit transaction corresponding to the reported issue communication and a purchase amount of the settlement; comparing a merchant name of the debit transaction corresponding to the reported issue communication and a merchant name of the settlement; or comparing a transaction purpose identifier of the debit transaction corresponding to the reported issue communication and a transaction purpose identifier of the settlement.
19 . A non-transitory computer readable medium storing instructions that, when executed by at least one processor, cause a computing device to:
receive, via a client device on an inter-network facilitation system, a reported issue communication for a debit transaction that is in a pending state;
generate, utilizing a machine learning model of the inter-network facilitation system, an issue classification from the reported issue communication;
monitor a settlement computer network to identify a settlement comprising settlement features for the debit transaction;
compare the settlement features and features of the debit transaction corresponding to the reported issue communication to determine a status change classification comprising a change between the settlement features and the features of the debit transaction;
select a direct dispute filing model from a plurality of dispute filing models based on a dispute confirmation probability for the issue classification based on the status change classification, the plurality of dispute filing models comprising the direct dispute filing model and a client confirmation dispute filing model;
executing the direct dispute filing model by
transmitting a dispute communication comprising a debit transaction dispute to a dispute computer network by transmitting signals to modify internal databases at a server device based on the issue classification from the reported issue communication; and
transmitting a direct dispute notification to the client device for the reported issue communication comprising the status change classification;
generating, utilizing the machine learning model, an additional issue classification from an additional reported issue communication from an additional client device for an additional debit transaction that is in the pending state;
comparing additional settlement features and additional features of the additional debit transaction to determine an additional status change classification of the additional debit transaction;
selecting a client confirmation dispute filing model from the plurality of dispute filing models based on an additional dispute confirmation probability for the additional issue classification based on the additional status change classification;
executing the client confirmation dispute filing model by:
transmitting a confirmation request to the additional client device; and
based on receiving a confirmation response from the additional client device in response to the confirmation request, transmitting an additional dispute communication that comprises an additional debit transaction dispute to the dispute computer network by transmitting signals to modify the internal databases at the server device based on the issue classification from the reported issue communication; and
transmitting a client confirmation dispute notification to the additional client device for the reported issue communication comprising the additional status change classification.
20 . The non-transitory computer readable medium of claim 19 , further storing instructions that, when executed by the at least one processor, cause the computing device to:
determine the status change classification by comparing a feature of the settlement and a feature of the debit transaction corresponding to the reported issue communication to determine a negative status change classification; and
select, based on the negative status change classification, the direct dispute filing model.