Real-time consumer interaction via media broadcast
A system for integrated consumer interaction via media broadcast, comprising an immediate communication system that communicated with a media provider and a communications system, wherein the consumer submits a request to a content provider for interaction that is then handled by the immediate communication to establish an interaction with a communication system, and a method for providing integrated consumer interaction.
1. A system comprising:
a content provider configured to provide content to be rendered on a user device;
the user device configured to receive and render the content from the content provider; and
a communication system configured to detect a user interaction with a real-time context data associated with the content, and wherein the communication is further configured to dynamically generate at least one interactive interface element to be rendered on the user device, and wherein in response to user interaction with the at least one interactive interface element the communication system is configured to establish a communication channel between the user and a device associated with an agent for a product or service within the content being rendered on the user device,
wherein the user interaction with the at least one interactive interface element includes data associated with the product or the service being requested,
wherein the communication system further receives a contact information associated with the user to establish the communication channel.
2. The system of claim 1 , wherein the content being rendered on the user device is visual content.
3. The system of claim 1 , wherein the content being rendered on the user device is audio content.
4. The system of claim 1 , wherein the communication system receives locational information associated with the user device.
5. The system of claim 1 , wherein the communication channel is established between the user device that the content is being rendered on.
6. The system of claim 1 , wherein the contact information associated with the user includes a phone number.
7. The system of claim 1 , wherein the communication system is configured to determine a time to establish the communication channel and a language preference for the user.
8. The system of claim 7 , wherein the determination is based on a previously stored user preferences.
9. The system of claim 7 , wherein the time is a time in the future.
10. The system of claim 1 , wherein establishing the communication channel includes placing an outbound call to the user.
11. The system of claim 10 , wherein the outbound call is to the user device.
12. The system of claim 1 , wherein the communication channel is established in response to receiving an affirmative acknowledgment from the user to establish the communication channel, wherein the affirmative acknowledgment is received subsequent to the user interaction with the at least one interactive interface element.
13. The system of claim 1 , wherein the communication system further receives information associated with the content provider.
14. The system of claim 1 , wherein the communication system further receives an email address associated with an internet user that uploaded the content being rendered on the user device.
15. The system of claim 1 , wherein the communication system is further configured to receive information associated with the user device.