Patent Assignment
Reel/Frame 075825/0361
Merger
Recorded: 2026-05-08
Pages: 4
Assignor
VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Executed: 2026-04-30
Assignee
MEDALLIA, INC.
TYSONS TOWER, 7900 TYSONS ONE PI, 11TH FLOOR, MCLEAN, VIRGINIA, 22102
Covered Properties
(66)
System and Method for Adaptive Cloud Conversation Platform
Application:
18/186,904 →
Publication:
US US20230214783A1
Resource Based Queue Management System and Method
System and Method for Enhanced Virtual Queuing with Access Control for Secured Systems
System and Methods for Intent - Based Active Callback Management Using Enhanced Callback Objects
System and Method for Enhanced Virtual Queuing
System and Method for Enhanced Virtual Queuing
System and Method for Providing Chat-Based Customer Callbacks
System and Method for a Cloud Callback Platform with Predictive Multi - Channel Routing
System and Method for Enhanced Virtual Queuing with Targeted Interactions
Adaptive Cloud Conversation Ecosystem
System and Method for Adaptive Cloud Conversation Platform
System and Method for Enhanced Virtual Queuing
System and Method for Active Callback Management Using Callback Objects and Contact Information Integration
System and Method for User, Device, and Transaction Authentication Utilizing Smart Contracts
A System and Method for Hybrid Callback Management with Transparent User Authentication
System and Method for Secure Storage and Management of Transitory Data Using a Blockchain
System and Method for Enhanced Virtual Queuing
System and Method for Mobile Device Active Callback Prioritization with Predictive Outcome Scoring
A System and Method for an Adaptive Cloud Conversation Platform
System and Methods for Intent - Based Active Callback Management Using Enhanced Callback Objects
System and Method for Intent-Based Active Callback Management
System and Method for Hybrid Callback Management
System and Method for Secure Transitory Data Storage and Management
System and Method for Mobile Device Active Callback Integration
System and Method for Hybrid Callback Management with Biometric Authentication
System and Method for Callback Management with Alternate Site Routing and Callback Pacing
System and Method for Adaptive Cloud Conversation Platform
System and Method for Enhanced Virtual Queuing
System and Method for Callback Management Utilizing Smart Callbacks
System and Method for Enhanced Virtual Queuing
System and Method for Contact Information Integration with Search Results
System and Method for Mobile Device Active Callback Prioritization
System and Method for a Cloud Callback Platform
System and Method for Enhanced Virtual Queuing
System and Method for Hybrid Callback Management and Failure Recovery
System and Method for Enhanced Virtual Queuing
System and Method for Mobile Device Active Callback Integration
System and Method for Intent-Based Active Callback Management
System and Method for Mobile Device Active Callback Prioritization
Intermediary Device for Data Message Network Routing and Enhancement in a Contact Center Environment
System and Method for Secure Transitory Data Storage and Management
System and Method for Callback Management with Alternate Site Routing and Callback Pacing
System and Method for Callback Management Utilizing Smart Callbacks
System and Method for Hybrid Callback Management with Biometric Authentication
System and Method for Providing Chat-Based Customer Callbacks
System and Method for Contact Information Integration with Search Results
System and Method for Contact Information Integration with Search Results
Managing, Directing, and Queuing Communication Events Using Near-Field Communications
Intermediary Device for Data Message Network Routing and Enhancement in a Contact Center Environment
System and Method for Contact Information Integration with Search Results
Unified Cross Channel Communications
Intermediary Device for Data Message Network Routing
System and Method for Contact Information Integration with Search Results
Communication System for Establishing Automated Call Back Using Queues
Communication System for Determining Queue Using Contextual Data
System and Method for Client Interaction Application Integration
System and Method for Contact Information Integration with Search Results
Managing, Directing, and Queuing Communication Events Using Image Technology
System and Method for Providing a Callback Cloud
Communication Device for Establishing Call Back
Real-Time Consumer Interaction via Media Broadcast
Real-Time Consumer Interaction via Media Broadcast with Automated Callback Handling During Media Playback
Real-Time Consumer Interaction via Media Broadcast
Real-Time Consumer Interaction via Media Broadcast
Automatic Call Director First in First Out Load-Balancing Accessory
Patent:
7,787,610 →
Application:
10/915,179 →
Intermediary Device for Data Message Network Routing
Related Assignments
(17)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest
Aug 18, 2005
From: WILLIAMS, MARK; PAVLIC, JAMES
To: VIRTUAL HOLD TECHNOLOGY LLC
Reel/Frame 016903/0652 →
Assignment of Assignor's Interest
Jul 18, 2018
From: VIRTUAL HOLD TECHNOLOGY, LLC
To: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Reel/Frame 046573/0203 →
Security Interest
Jul 30, 2018
From: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
To: PNC BANK, NATIONAL ASSOCIATION
Reel/Frame 046500/0207 →
Security Interest
Dec 21, 2021
From: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC; CALLPROMISE LLC
To: MONROE CAPITAL MANAGEMENT ADVISORS, LLC, AS ADMINISTRATIVE AGENT
Reel/Frame 058562/0624 →
Release of Security Interest
Jan 25, 2022
From: PNC BANK, NATIONAL ASSOCIATION
To: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC; CALLPROMISE LLC
Reel/Frame 058765/0233 →
Release of Security Interest
Aug 16, 2022
From: MONROE CAPITAL MANAGEMENT ADVISORS, LLC
To: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC; CALLPROMISE LLC
Reel/Frame 061201/0768 →
Supplement No. 1 to Grant of Security Interest in Patent Rights
Oct 31, 2022
From: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 061808/0358 →
Assignment of Assignor's Interest
Mar 27, 2023
From: SHINSEKI, KEVIN
To: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Reel/Frame 063109/0070 →
Assignment of Assignor's Interest
May 15, 2023
From: BOHANNON, DANIEL; SIEBERT, RICHARD DANIEL; POWER, JAY; DIMARIA, MATTHEW
To: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Reel/Frame 063646/0359 →
Assignment of Assignor's Interest
Aug 2, 2023
From: BOHANNON, DANIEL; SIEBERT, RICHARD DANIEL; POWER, JAY; DIMARIA, MATTHEW
To: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Reel/Frame 064471/0744 →
Assignment of Assignor's Interest
Aug 3, 2023
From: DIMARIA, MATTHEW; BOHANNON, DANIEL
To: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Reel/Frame 064486/0725 →
Assignment of Assignor's Interest
Aug 3, 2023
From: WILLIAMS, MARK
To: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Reel/Frame 064486/0576 →
Assignment of Assignor's Interest
Aug 3, 2023
From: BOHANNON, DANIEL; SIEBERT, RICHARD DANIEL; POWER, JAY; DIMARIA, MATTHEW
To: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Reel/Frame 064486/0485 →
Assignment of Assignor's Interest
Aug 10, 2023
From: DIMARIA, MATTHEW; LEKAS, SHANNON; BOHANNON, DANIEL
To: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Reel/Frame 064555/0361 →
Assignment of Assignor's Interest
Aug 10, 2023
From: DIMARIA, MATTHEW; LEKAS, SHANNON; NELSON, KURT; KENNEDY, NICHOLAS JAMES
To: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Reel/Frame 064555/0260 →
Assignment of Assignor's Interest
Aug 10, 2023
From: DIMARIA, MATTHEW; LEKAS, SHANNON; NELSON, KURT; KENNEDY, NICHOLAS JAMES
To: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Reel/Frame 064555/0161 →
Assignment of Assignor's Interest
Aug 22, 2023
From: DIMARIA, MATTHEW; MOLLER, MATTHEW DONALDSON; LEKAS, SHANNON
To: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Reel/Frame 064669/0590 →