Granted Patent B2

US 11,792,323 · App. 18/153,341 · Granted Oct 17, 2023

Inventors: Matthew DiMaria (Brentwood, TN); Shannon Lekas (Cushing, TX); Kurt Nelson (Thompsons Station, OH); Nicholas James Kennedy (Akron, OH); Robert Harpley (Akron, OH)

Assignee: Virtual Hold Technology Solutions, LLC

H04M3/5231H04L67/306H04M3/5183

Abstract

Claims (77)

1. A system for user, device, and transaction authentication utilizing smart contracts, comprising:

an authentication manager comprising at least a processor, a memory, and a first plurality of programming instructions stored in the memory and operating on the processor, wherein the first plurality of programming instructions, when operating on the processor, cause the processor to:

receive a smart callback contract, the smart callback contract comprising default data fields, wherein the default data fields are populated with information from at least historical user identifier and behavior data and a scheduled callback time; and

prior to the scheduled callback time:

obtain current user identifiers and behavior data from a user communication device;

provide user and device authentication by comparing the current identifiers and behavior against the historical user identifier and behavior data stored within the smart callback contract to identify one or more matches between the two sets of information; and

authorize the authenticated user or device to access the smart callback contract.

2. The system of claim 1 , wherein the smart callback contract is stored on a blockchain ledger.

3. The system of claim 1 , wherein the default data fields are further populated with information from at least user profiles, agent and brand data, environmental context and user intent, and estimated wait times.

4. The system of claim 1 , further comprising a callback manager comprising at least a processor, a memory, and a second plurality of programming instructions stored in the memory and operating on the processor, wherein the second programming instructions, when operating on the processor, cause the processor to:

store and maintain global user profiles;

store and maintain a blockchain ledger;

communicate with a brand interface server;

maintain relevant agent and brand data from a brand interface server;

execute callback requests;

determine environmental context and user intent;

calculate estimated wait times for callbacks;

receive a callback request and a scheduled callback time from the brand interface server;

create the smart callback contract, the smart callback contract comprising default data fields, wherein the default data fields are populated with information from at least historical user identifier and behavior data and a scheduled callback time; and

send the smart contract to the authentication module.

5. The system of claim 4 , wherein the callback manager is further configured to:

receive user authorization to access the smart contract from the authentication module; and

upon receiving user authorization:

execute the smart callback contract between consumers and agents at a specified time;

connect the two parties, when the two first and second called parties are online; and

validate the smart callback contract and add the callback to the blockchain ledger.

6. The system of claim 4 , further comprising a brand interface server comprising at least a processor, a memory, and a third plurality of programming instructions stored in the memory and operating on the processor, wherein the third programming instructions, when operating on the processor, cause the processor to:

communicate with the callback manager;

send data related to the smart callback contract and agents to the callback manager;

receive user calls to a brand;

create a callback request upon the user requesting a call back from a brand;

schedule a callback time with user based on user availability and agent scheduling; and

forward the callback request and the scheduled callback time to the callback manager.

7. The system of claim 1 , wherein the user identifier and behavior data comprises at least one or more of a preferred user hand of the user, a number of fingers used by the user in typing, an average key pressure, a location, a language setting, a WiFi access point, an install date of an authentication application, an install date of one or more applications, an application usage parameter, a cadence between keystrokes, an amount of spelling errors, types of emoji used, an average number of emojis used, a swipe text usage, local region settings, a sim card identifier, a user location pattern, web site interaction time, a device angle, a device height from the ground, a user communication device identification number, a connection to a smart wearable, a time period of movement of the user communication device, and user biometric data.

8. The system of claim 1 , wherein the historical user identifier and behavior data is stored on a blockchain.

9. The system of claim 8 , wherein the historical user identifier and behavior data is stored as a hash value on the blockchain.

10. The system of claim 1 , wherein the user communication device comprises at least a processor, a memory, a plurality of sensors, and a software application comprising a plurality of programming instructions stored in the memory and operating on the processor of the user communication device, which causes the user communication device to:

monitor and collect device usage characteristic data to determine the current user identifiers and behavior data based on software application usage data and sensor data; and

send the current user identifiers and behavior data to the authentication manager.

11. A method for user, device, and transaction authentication utilizing smart contracts, comprising the steps of:

receiving a smart callback contract, the smart callback contract comprising default data fields, wherein the default data fields are populated with information from at least historical user identifier and behavior data and a scheduled callback time; and

prior to the scheduled callback time:

obtaining current user identifiers and behavior data from a user communication device;

providing user and device authentication by comparing the current identifiers and behavior against the historical user identifier and behavior data stored within the smart callback contract to identify one or more matches between the two sets of information; and

authorizing the authenticated user or device to access the smart callback contract.

12. The method of claim 11 , wherein the smart callback contract is stored on a blockchain ledger.

13. The method of claim 11 , wherein the default data fields are further populated with information from at least user profiles, agent and brand data, environmental context and user intent, and estimated wait times.

14. The method of claim 11 , further comprising the steps of:

storing and maintaining global user profiles;

storing and maintaining a blockchain ledger;

communicating with a brand interface server;

maintaining relevant agent and brand data from a brand interface server;

executing callback requests;

determining environmental context and user intent;

calculating estimated wait times for callbacks;

receiving a callback request and a scheduled callback time from the brand interface server;

creating the smart callback contract, the smart callback contract comprising default data fields, wherein the default data fields are populated with information from at least historical user identifier and behavior data and a scheduled callback time; and

sending the smart contract to the authentication module.

15. The method of claim 14 , further comprising the steps:

receiving user authorization to access the smart contract from the authentication module; and

upon receiving user authorization:

executing the smart callback contract between consumers and agents at a specified time;

connecting the two parties, when the two first and second called parties are online; and

validating the smart callback contract and add the callback to the blockchain ledger.

16. The method of claim 14 , further comprising the steps of:

communicating with the callback manager;

sending data related to the smart callback contract and agents to the callback manager;

receiving user calls to a brand;

creating a callback request upon the user requesting a call back from a brand;

scheduling a callback time with user based on user availability and agent scheduling; and

forwarding the callback request and the scheduled callback time to the callback manager.

17. The method of claim 11 , wherein the user identifier and behavior data comprises at least one or more of a preferred user hand of the user, a number of fingers used by the user in typing, an average key pressure, a location, a language setting, a WiFi access point, an install date of an authentication application, an install date of one or more applications, an application usage parameter, a cadence between keystrokes, an amount of spelling errors, types of emoji used, an average number of emojis used, a swipe text usage, local region settings, a sim card identifier, a user location pattern, web site interaction time, a device angle, a device height from the ground, a user communication device identification number, a connection to a smart wearable, a time period of movement of the user communication device, and user biometric data.

18. The method of claim 11 , wherein the historical user identifier and behavior data is stored on a blockchain.

19. The method of claim 18 , wherein the historical user identifier and behavior data is stored as a hash value on the blockchain.

20. The method of claim 1 , further comprising the steps of:

monitoring and collecting device usage characteristic data to determine the current user identifiers and behavior data based on software application usage data and sensor data; and

sending the current user identifiers and behavior data to the authentication manager.

Assignments (2)

Continuity (27)