Systems and/or methods for providing enhanced control over and visibility into workflows where potentially sensitive data is processed by different operators, regardless of current workflow task owner
Certain example embodiments relate to systems and/or methods for providing enhanced control over potentially sensitive data sharable among and/or between different parties. For example, certain example embodiments provide views into computer-enabled workflows managed by external parties, including views into what sensitive data has been accessed, who has accessed it, etc., e.g., throughout the lifecycle of a product granted on the basis of an analysis of such data. A computer-enabled system for automatically assessing received sensitive data in accordance with one or more digitized rule sets also is provided in certain example embodiments, as are computer-mediated tools for helping to automatically, semi-automatically, and/or manually resolve issues detected in the assessments, e.g., via enhanced communication and collaboration, among and/or between parties to a transaction, as well as third-parties who indirectly are involved in the transaction. The data remains secure and traceable, e.g., in accordance with its provider's specifications.
1. A data management method, comprising:
providing a user interface to a user of a computing device comprising processing resources including at least one processor;
via the user interface, enabling the user to authorize access to sensitive information about the user, at least some of that sensitive information being user-provided via the user interface, and at least some other of that sensitive information being electronically accessible from an external data source based on user credentials and/or consent provided by the user via the user interface;
based on an identified user goal, defining a multi-step computer-mediated workflow, wherein a state is assignable to the workflow, the state being selected from a plurality of possible states including possible states specifying that the identified user goal is achievable, that action from the user is needed, and that action from a third-party is needed;
interfacing with a computing platform remote from the user to enable that computing platform to programmatically analyze, on behalf of the user and/or one or more external parties, the sensitive information in connection with the defined multi-step computer-mediated workflow, the programmatic analysis including identification and application of a rule set relevant to steps in the workflow and the identified user goal and, responsive thereto, assignment of the state to the workflow;
as a part of the programmatic analysis of the defined multi-step computer-mediated workflow when applying the rule set, further interfacing with the computing platform to (a) facilitate automatic accession of further information about the user, conditioned on user credentials and/or consent having been provided therefor, and (b) electronically obtain further information from the user and/or the one or more external parties in response to a system-initiated electronic prompt for responsive information;
presenting to the user, via the user interface, information concerning the state of the defined multi-step computer-mediated workflow;
automatically monitoring for changes in data referenced during application of the rule set as a part of the programmatic analysis;
responsive to a detected change in the data referenced during application of the rule set, re-applying the rule set to determine whether the state of the defined multi-step computer-mediated workflow should be updated to a new state; and
responsive to a determination that the state of the defined multi-step computer-mediated workflow should be updated to a new state, presenting to the user, via the user interface, information concerning the new state.
2. The method of claim 1 , further comprising generating a human-understandable explanation to accompany display of a given state, the human-understandable explanation being personalized based on the user, the goal, and/or the sensitive information, the explanation indicating one or more actions needed before a next step in the workflow can commence.
3. The method of claim 1 , further comprising generating a human-understandable explanation to accompany display of a given state, the human-understandable explanation being personalized based on the user, the goal, and/or the sensitive information, the explanation indicating one or more conditions to be satisfied before progressing towards a further state where the identified user goal is achievable.
4. The method of claim 1 , further comprising:
generating a further multi-step computer-mediated workflow for each of a plurality of other options;
interfacing with a computing platform remote from the user to enable that computing platform to further programmatically analyze, on behalf of the user and/or the one or more external parties, the sensitive information in connection with the further multi-step computer-mediated workflows, the further programmatic analysis including application of a respective rule set relevant to steps in the respective further workflows and the associated other options and, responsive thereto, assignment of states to the other workflows;
as a part of the further programmatic analysis, when applying the respective rule sets, further interfacing with the computing platform to (a) facilitate automatic accession of further information about the user, conditioned on user credentials and/or consent having been provided therefor, and (b) electronically obtain further information from the user and/or the one or more external parties in response to a system-initiated electronic prompt for responsive information; and
presenting to the user, via the user interface, information concerning states of each of the further workflows.
5. The method of claim 4 , wherein the states of the further workflows are updatable as conditions associated with the associated options change.
6. The method of claim 5 , wherein one of the conditions relates to the user providing more information and/or making further information available.
7. The method of claim 4 , wherein different rule sets are applicable to different further workflows.
8. The method of claim 4 , wherein plural rule sets are applicable to the workflow and each further workflow, and wherein a common rule set is applicable to the workflow and each further workflow.
9. The method of claim 4 , wherein the different options correspond to different products offered by different external parties.
10. The method of claim 1 , further comprising transmitting a notification to the one or more external parties when there is a change in the data referenced during application of the rule set, and also when there is a change in the state associated with the workflow.
11. A data management system, comprising:
a data store storing a plurality of rule sets;
interfaces to one or more external data sources; and
processing resources including at least one processor and a memory, the processing resources being configured to perform operations comprising:
providing a user interface to a user of a computing device comprising processing resources including at least one processor;
via the user interface, enabling the user to authorize access to sensitive information about the user, at least some of that sensitive information being user-provided via the user interface, and at least some other of that sensitive information being electronically accessible from an external data source based on user credentials and/or consent provided by the user via the user interface;
based on an identified user goal, defining a multi-step computer-mediated workflow, wherein a state is assignable to the workflow, the state being selected from a plurality of possible states including possible states specifying that the identified user goal is achievable, that action from the user is needed, and that action from a third-party is needed;
interfacing with a computing platform remote from the user to enable that computing platform to programmatically analyze, on behalf of the user and/or one or more external parties, the sensitive information in connection with the defined multi-step computer-mediated workflow, the programmatic analysis including identification and application of a rule set relevant to steps in the workflow and the identified user goal and, responsive thereto, assignment of the state to the workflow;
as a part of the programmatic analysis of the defined multi-step computer-mediated workflow when applying the rule set, further interfacing with the computing platform to (a) facilitate automatic accession of further information about the user, conditioned on user credentials and/or consent having been provided therefor, and (b) electronically obtain further information from the user and/or the one or more external parties in response to a system-initiated electronic prompt for responsive information;
presenting to the user, via the user interface, information concerning the state of the defined multi-step computer-mediated workflow;
automatically monitoring for changes in data referenced during application of the rule set as a part of the programmatic analysis;
responsive to a detected change in the data referenced during application of the rule set, re-applying the rule set to determine whether the state of the defined multi-step computer-mediated workflow should be updated to a new state; and
responsive to a determination that the state of the defined multi-step computer-mediated workflow should be updated to a new state, presenting to the user, via the user interface, information concerning the new state.
12. The system of claim 11 , wherein a human-understandable explanation is generated to accompany display of a given state, the human-understandable explanation being personalized based on the user, the goal, and/or the sensitive information, the explanation indicating one or more conditions to be satisfied before progressing towards a further state where the identified user goal is achievable.
13. The system of claim 11 , wherein the processing resources are configured to perform further operations comprising:
generating a further multi-step computer-mediated workflow for each of a plurality of other options;
interfacing with a computing platform remote from the user to enable that computing platform to further programmatically analyze, on behalf of the user and/or the one or more external parties, the sensitive information in connection with the further multi-step computer-mediated workflows, the further programmatic analysis including application of a respective rule set relevant to steps in the respective further workflows and the associated other options and, responsive thereto, assignment of states to the other workflows;
as a part of the further programmatic analysis, when applying the respective rule sets, further interfacing with the computing platform to (a) facilitate automatic accession of further information about the user, conditioned on user credentials and/or consent having been provided therefor, and (b) electronically obtain further information from the user and/or the one or more external parties in response to a system-initiated electronic prompt for responsive information; and
presenting to the user, via the user interface, information concerning states of each of the further workflows.
14. The system of claim 13 , wherein the states of the further workflows are updatable as conditions associated with the associated options change.
15. The system of claim 11 , wherein a notification is transmittable to the one or more external parties when there is a change in the data referenced during application of the rule set, and also when there is a change in the state associated with the workflow.
16. A non-transitory computer readable storage medium tangibly storing instructions that, when executed, cause at least one processor to perform operations comprising:
providing a user interface to a user of a computing device comprising processing resources including at least one processor;
via the user interface, enabling the user to authorize access to sensitive information about the user, at least some of that sensitive information being user-provided via the user interface, and at least some other of that sensitive information being electronically accessible from an external data source based on user credentials and/or consent provided by the user via the user interface;
based on an identified user goal, defining a multi-step computer-mediated workflow, wherein a state is assignable to the workflow, the state being selected from a plurality of possible states including possible states specifying that the identified user goal is achievable, that action from the user is needed, and that action from a third-party is needed;
interfacing with a computing platform remote from the user to enable that computing platform to programmatically analyze, on behalf of the user and/or one or more external parties, the sensitive information in connection with the defined multi-step computer-mediated workflow, the programmatic analysis including identification and application of a rule set relevant to steps in the workflow and the identified user goal and, responsive thereto, assignment of the state to the workflow;
as a part of the programmatic analysis of the defined multi-step computer-mediated workflow when applying the rule set, further interfacing with the computing platform to (a) facilitate automatic accession of further information about the user, conditioned on user credentials and/or consent having been provided therefor, and (b) electronically obtain further information from the user and/or the one or more external parties in response to a system-initiated electronic prompt for responsive information;
presenting to the user, via the user interface, information concerning the state of the defined multi-step computer-mediated workflow;
automatically monitoring for changes in data referenced during application of the rule set as a part of the programmatic analysis;
responsive to a detected change in the data referenced during application of the rule set, re-applying the rule set to determine whether the state of the defined multi-step computer-mediated workflow should be updated to a new state; and
responsive to a determination that the state of the defined multi-step computer-mediated workflow should be updated to a new state, presenting to the user, via the user interface, information concerning the new state.
17. The non-transitory computer readable storage medium of claim 16 , wherein the operations further comprise generating a human-understandable explanation to accompany display of a given state, the human-understandable explanation being personalized based on the user, the goal, and/or the sensitive information, the explanation indicating one or more conditions to be satisfied before progressing towards a further state where the identified user goal is achievable.
18. The non-transitory computer readable storage medium of claim 16 , wherein the operations further comprise:
generating a further multi-step computer-mediated workflow for each of a plurality of other options;
interfacing with a computing platform remote from the user to enable that computing platform to further programmatically analyze, on behalf of the user and/or the one or more external parties, the sensitive information in connection with the further multi-step computer-mediated workflows, the further programmatic analysis including application of a respective rule set relevant to steps in the respective further workflows and the associated other options and, responsive thereto, assignment of states to the other workflows;
as a part of the further programmatic analysis, when applying the respective rule sets, further interfacing with the computing platform to (a) facilitate automatic accession of further information about the user, conditioned on user credentials and/or consent having been provided therefor, and (b) electronically obtain further information from the user and/or the one or more external parties in response to a system-initiated electronic prompt for responsive information; and
presenting to the user, via the user interface, information concerning states of each of the further workflows,
wherein the states of the further workflows are updatable as conditions associated with the associated options change.
19. The non-transitory computer readable storage medium of claim 16 , wherein the operations further comprise:
generating a further multi-step computer-mediated workflow for each of a plurality of other options;
interfacing with a computing platform remote from the user to enable that computing platform to further programmatically analyze, on behalf of the user and/or the one or more external parties, the sensitive information in connection with the further multi-step computer-mediated workflows, the further programmatic analysis including application of a respective rule set relevant to steps in the respective further workflows and the associated other options and, responsive thereto, assignment of states to the other workflows;
as a part of the further programmatic analysis, when applying the respective rule sets, further interfacing with the computing platform to (a) facilitate automatic accession of further information about the user, conditioned on user credentials and/or consent having been provided therefor, and (b) electronically obtain further information from the user and/or the one or more external parties in response to a system-initiated electronic prompt for responsive information; and
presenting to the user, via the user interface, information concerning states of each of the further workflows,
wherein plural rule sets are applicable to the workflow and each further workflow, and wherein a common rule set is applicable to the workflow and each further workflow.
20. The non-transitory computer readable storage medium of claim 16 , wherein the operations further comprise transmitting a notification to the one or more external parties when there is a change in the data referenced during application of the rule set, and also when there is a change in the state associated with the workflow.