Method and apparatus for content presentation in association with a telephone call
A method and apparatus are provided for presenting multimedia content to a caller and/or a called party in association with a telephone call. Content may be presented pre-ring (before the called party's telephone rings), in-call, and/or post-call. Content presented to a party may be related to another party participating in the call or may be related to a third party (e.g., an advertiser that paid for the ability to have its content presented). Presented content may be actuable, to allow a caller to change the destination of a call, take advantage of an offer presented to him or her, redeem a coupon, schedule or queue a subsequent call, etc. To find a desired destination party, a caller may initiate a manual or automatic search of his or her local contacts (on his telephone) and/or a central or global directory or contact list.
1. An apparatus for facilitating communication between a caller having a first communication device and a called party having a second communication device comprising:
a call server having a call processor,
wherein the call processor is configured to establish a data channel between at least one of the call server and the first communication device and the call server and the second communication device,
a database accessible to the call server, wherein the database is configured to store data regarding at least one of the caller and the first communication device,
an Application Program Interface (“API”) associated with the call server,
wherein the API is operable to allow at least one of (a) providing media for presentation in association with a telephone call between the caller and the called party, and (b) providing logic for retrieving content from a third party;
wherein the call server is coupled to the second communication device by a network connection that traverses one or more public or private data networks; and
wherein the apparatus is operable to identify specific content to be presented to the caller or called party based on at least one of the identity of the caller, a relationship between the caller and the called party, and a purpose of the call.
2. The apparatus of claim 1 , wherein the call server is operable to receive one or more additional characters entered by the caller to prioritize the caller compared to other callers attempting to access the called party.
3. The apparatus of claim 1 , wherein the call server further comprises a media selection logic for selecting content to be displayed on the second communication device.
4. The apparatus of claim 1 , wherein the apparatus is operable to present content to the caller before the second communication device is notified of the call.
5. The apparatus of claim 1 , wherein the call processor is further configured to establish at least one of a data channel and a voice channel between the first communication device and the second communication device.
6. The apparatus of claim 5 , wherein the call server is operable to transmit content between the first communication device and the second communication device using at least one of the data channel and the voice channel.
7. The apparatus of claim 5 , wherein the call server is operable to transmit content between the first communication device and the second communication device using the data channel and the voice channel.
8. The apparatus of claim 1 , wherein the specific content to be presented to the called party is solicited from at least one of a web server and a data server.
9. The apparatus of claim 1 , wherein the apparatus is operable to forward the specific content to the called party.
10. The apparatus of claim 9 , wherein the second communication device comprises a telephone and the apparatus is operable to forward the specific content to the called party before the second communication device rings.
11. The apparatus of claim 9 , wherein the specific content comprises at least one of a location of the caller and an identifier of the caller.
12. The apparatus of claim 1 , wherein the apparatus is operable to forward the specific content to the caller.
13. The apparatus of claim 1 , wherein the second communication device comprises a telephone and the apparatus is operable to forward the specific content to the caller before the second communication device rings.
14. The apparatus of claim 1 , wherein the specific content allows the caller to better target a destination party.
15. The apparatus of claim 1 , wherein the apparatus is configured to delay the initiation of connection of the voice channel between first communication device and the second communication device.
16. The apparatus of claim 1 , wherein the apparatus is operable to provide in-call content to the called party after a voice channel is established between the caller and the called party.
17. The apparatus of claim 16 , wherein the in-call content comprises at least one of a visual description of a subject of the parties' conversation and a transcript of the conversation between the caller and the called party.
18. The apparatus of claim 1 , wherein the call server is configured to provide to the caller an audio message that identifies a purpose for the pending call.
19. The apparatus of claim 1 , wherein the call server further comprises a call block list and is configured to block calls to or from certain numbers.
20. The apparatus of claim 1 , wherein, if the called party is not available, the call server is configured to offer to the caller an option to wait for the called party to become available and an option to request that a return call be placed to the caller when the called party is available.
21. The apparatus of claim 1 , wherein the first communication device comprises a computing device; and wherein the call server is coupled to the first communication device by a network connection that traverses one or more public or private data networks.
22. The apparatus of claim 1 , wherein the second communication device comprises a computing device; and wherein the call server is coupled to the first communication device by a network connection that traverses one or more public or private data networks.
23. The apparatus of claim 1 , wherein the call processor is further configured to establish a voice channel between the first communication device and the second communication device.
24. The apparatus of claim 23 , wherein the voice channel between the first communication device and the second communication device may be established through at least one of a Public Switched Telephone Network, one or more telephone carrier's networks, and a public/private network.
25. The apparatus of claim 1 , wherein the call server further comprises a central block/allow list for screening a call.
26. The apparatus of claim 1 , wherein each of the first communication device and the second communication device is capable of supporting parallel data and voice channels.
27. The apparatus of claim 1 , wherein the data channel established between at least one of the call server and the first communication device and the call server and the second communication device is routed via the call server.
28. The apparatus of claim 27 , wherein the data channel is used to at least one of convey content to the first communication device, convey content to the second communication device, and convey data to the call server.
29. The apparatus of claim 1 , wherein the call server facilitates presentation of pre-ring content to the caller.
30. The apparatus of claim 29 , wherein the presented pre-ring content is configured to allow a caller to activate a control embedded in the presented pre-ring content to take an action offered by the presented pre-ring content.
31. The apparatus of claim 29 , wherein the pre-ring content comprises at least one of a commercial offer, an advertisement, present status, a current location, a notification or alert, and an identifier of the called party.
32. The apparatus of claim 1 , wherein the call server facilitates presentation of pre-ring content to the called party.
33. The apparatus of claim 32 , wherein the pre-ring content comprises at least one of a present status, a current location, a notification or alert, and an identifier of the caller.
34. An apparatus for facilitating communication between a caller having a first communication device and a called party having a second communication device comprising:
a call server having a call processor,
wherein the call processor is configured to establish a data channel between at least one of the call server and the first communication device and the call server and the second communication device,
a database accessible to the call server, wherein the database is configured to store data regarding at least one of the caller and the first communication device,
an Application Program Interface (“API”) associated with the call server,
wherein the API is operable to allow at least one of (a) providing media for presentation in association with a telephone call between the caller and the called party, and (b) providing logic for retrieving content from a third party;
wherein the call server is coupled to the second communication device by a network connection that traverses one or more public or private data networks; and
wherein the apparatus is operable to provide post-call content to at least one of the caller and the called party after a voice channel between the caller and the called party is terminated.
35. The apparatus of claim 34 , wherein the post-call content comprises at least one of a summary of the parties' conversation, a summary of the parties' transaction, a receipt, identification of a follow-on action, and confirmation of a scheduled event.
36. An apparatus for facilitating communication between a caller having a first communication device and a called party having a second communication device comprising:
a call server having a call processor,
wherein the call processor is configured to establish a data channel between at least one of the call server and the first communication device and the call server and the second communication device,
a database accessible to the call server, wherein the database is configured to store data regarding at least one of the caller and the first communication device,
an Application Program Interface (“API”) associated with the call server,
wherein the API is operable to allow at least one of (a) providing media for presentation in association with a telephone call between the caller and the called party, and (b) providing logic for retrieving content from a third party;
wherein the call server is coupled to the second communication device by a network connection that traverses one or more public or private data networks; and
wherein the call server is operable to determine if the called party possesses content to be presented to the caller and if such content is identified, the call server is operable to transfer such content to the first communication device at least one of before initiating a call between the first communication device and the second communication device, during the call between the first communication device and the second communication device, and after the call between the first communication device and the second communication device.