Technologies for blockchain-based data transparency and authentication
A method according to one embodiment includes transmitting, by an enterprise system, a data request for user data stored in a software wallet to a software wallet provider, transmitting, by the software wallet provider, an authorization request to an end user device of the user in association with the data request, creating, by the end user device, a transaction signed with a first private cryptographic key to generate a signed transaction, transmitting, by the end user device, the signed transaction to the software wallet provider, signing, by the software wallet provider, the signed transaction with a second private cryptographic key to generate a multi-signed transaction, transmitting, by the software wallet provider, the multi-signed transaction to the enterprise system, and validating, by the enterprise system, the multi-signed transaction using a public cryptographic key associated with the first private cryptographic key and the second private cryptographic key.
1. A system for conducting a data transaction between a first contact center system and a second contact center system using a permissioned blockchain infrastructure that includes one or more nodes, wherein each of the first contact center system and the second contact center system comprises at least one respective node of the one or more nodes of the permissioned blockchain infrastructure, the system comprising:
at least one processor; and
at least one memory comprising a plurality of instructions stored thereon that, in response to execution by the at least one processor, causes the system to:
receive at the first contact center system a request for data from an end user;
determine, via the first contact center system, that the second contact center system possesses the data requested by the end user in response to a determination that the first contact center system does not possess the data requested by the end user;
transmit the request for data from the first contact center system to the second contact center system in response to the determination that the second contact center system possesses the data requested by the end user;
provide the data requested by the end user from the second contact center system to the first contact center system by (i) generating a block representing the data transaction in the permissioned blockchain infrastructure; (ii) publishing the block to the one or more nodes in the permissioned blockchain infrastructure; (iii) validating the data transaction at the one or more nodes in the permissioned blockchain infrastructure; (iv) adding the block to a blockchain based on a consensus reached among the one or more nodes in the permissioned blockchain infrastructure; (v) updating the one or more nodes in the permissioned blockchain infrastructure with the block; and (vi) labeling the data transaction as successful; and
transmit, via the first contact center system, the data requested by the end user and received from the second contact center system via the permissioned blockchain infrastructure to the end user;
wherein the block includes self-executing computer-executable code of a smart contract which is configured to monitor one or more conditions associated with the blockchain.
2. The system of claim 1 , wherein determining that the second contact center system possesses the data requested by the end user automatically occurs in response to an event listener identifying the request for data.
3. The system of claim 2 , wherein an action generator automatically generates the transmitting of the request for data to the second contact center system in response to the event listener identifying the request for data.
4. The system of claim 1 , wherein the end user generates the request for data utilizing a personal bot system.
5. The system of claim 1 , wherein the end user generates the request for data utilizing at least one of an Internet of Things device, an email, a chat, a website search, a survey feedback, a voice, and a social media conversation.
6. One or more non-transitory machine-readable storage media comprising a plurality of instructions stored thereon that, in response to execution by at least one processor, causes the at least one processor to
receive at a first contact center system a request for data from an end user;
determine, via the first contact center system, that a second contact center system possesses the data requested by the end user in response to a determination that the first contact center system does not possess the data requested by the end user;
transmit the request for data from the first contact center system to the second contact center system in response to the determination that the second contact center system possesses the data requested by the end user;
provide the data requested by the end user from the contact center system to the first contact center system by (i) generating a block representing the data transaction in a permissioned blockchain infrastructure accessible by the first contact center system and the second contact center system; (ii) publishing the block to one or more nodes in the permissioned blockchain infrastructure; (iii) validating the data transaction at the one or more nodes in the permissioned blockchain infrastructure; (iv) adding the block to a blockchain based on a consensus reached among the one or more nodes in the permissioned blockchain infrastructure; (v) updating the one or more nodes in the permissioned blockchain infrastructure with the block; and (vi) labeling the data transaction as successful; and
transmit, via the first contact center system, the data requested by the end user and received from the second contact center system via the permissioned blockchain infrastructure to the end user;
wherein the block includes self-executing computer-executable code of a smart contract which is configured to monitor one or more conditions associated with the blockchain.
7. The one or more non-transitory machine-readable storage media of claim 6 , wherein the determination that the second contact center system possesses the data requested by the end user automatically occurs in response to an event listener identifying the request for data.
8. The one or more non-transitory machine-readable storage media of claim 6 , wherein an action generator automatically generates the transmission of the request for data to the second contact center system in response to the event listener identifying the request for data.
9. The one or more non-transitory machine-readable storage media of claim 6 , wherein the end user generates the request for data utilizing a personal bot system.
10. The one or more non-transitory machine-readable storage media of claim 6 , wherein the end user generates the request for data utilizing at least one of an email, a chat, a website search, a survey feedback, a voice, or a social media conversation.
11. The one or more non-transitory machine-readable storage media of claim 6 , wherein the end user generates the request for data utilizing an Internet of Things device.
12. A method for conducting a data transaction between a first contact center system and a second contact center system using a permissioned blockchain infrastructure, the method comprising:
receiving at the first contact center system a request for data from an end user;
determining that the second contact center system possesses the data requested by the end user in response to determining that the first contact center system does not possess the data requested by the end user;
transmitting the request for data from the first contact center system to the second contact center system in response to determining that the second contact center system possesses the data requested by the end user;
providing the data requested by the end user from the second contact center system to the first contact center system by (i) generating a block representing the data transaction in the permissioned blockchain infrastructure, (ii) publishing the block to one or more nodes in the permissioned blockchain infrastructure, (iii) validating the data transaction at the one or more nodes in the permissioned blockchain infrastructure, (iv) adding the block to a blockchain based on a consensus reached among the one or more nodes in the permissioned blockchain infrastructure, (v) updating the one or more nodes in the permissioned blockchain infrastructure with the block, and (vi) labeling the data transaction as successful; and
transmitting, via the first contact center system, the data requested by the end user and received from the second contact center system via the permissioned blockchain infrastructure to the end user;
wherein the block includes self-executing computer-executable code of a smart contract which is configured to monitor one or more conditions associated with the blockchain.
13. The method of claim 12 , wherein determining that the second contact center system possesses the data requested by the end user automatically occurs in response to an event listener identifying the request for data.
14. The method of claim 13 , wherein an action generator automatically generates the transmitting of the request for data to the second contact center system in response to the event listener identifying the request for data.
15. The method of claim 12 , wherein the end user generates the request for data utilizing a personal bot system.
16. The method of claim 12 , wherein the end user generates the request for data utilizing at least one of an email, a chat, a website search, a survey feedback, a voice, or a social media conversation.
17. The method of claim 12 , wherein the end user generates the request for data utilizing an Internet of Things device.