Patent Assignment
Reel/Frame 070098/0300
Notice of Succession of Security Interests at Reel/Frame 067718/0823
Recorded: 2025-02-04
Pages: 13
Assignor
BANK OF AMERICA, N.A., AS RESIGNING AGENT
Executed: 2025-01-30
Assignee
GOLDMAN SACHS BANK USA, AS SUCCESSOR AGENT
2001 ROSS AVE., 37TH FLOOR, DALLAS, TEXAS, 75201
Covered Properties
(36)
Systems and Methods Related to Entity Tagging of Identified Personal Information in Contact Center Data
Application:
63/466,063 →
System and Method for Improvements to Pre-Processing of Data for Forecasting
Single Model Workload Forecasts Covering Both Longterm and Shorterm Contact Center Operating Horizons
Application:
18/207,311 →
Publication:
US 2024/0412130
Contact Center Workload Forecasts Covering Varying Timeseries Granularities and Operating Horizons
System and Method for Model Derivation for Entity Prediction
Application:
18/208,078 →
Publication:
US 2023/0315992
Technologies for Contact Center Agent Incentivization via Automated Gamification
Technologies for Cloud-Based Analysis and Optimization of in-Person Attendant Interactions
Application:
18/340,677 →
Publication:
US 2024/0428154
Technologies for Configurable Caching, Deduplication, and Rate Limit Handling
Systems and Methods for Integrating on-Premises Systems and Cloud-Based Systems
Application:
18/345,612 →
Publication:
US 2025/0004857
Method and System for Improvement Profile Generation in a Skills Management Platform
Application:
18/219,297 →
Publication:
US 2023/0351304
Display Screen with Graphical User Interface
Patent:
1,126,225 →
Application:
29/898,552 →
Methods and Systems for Efficient Streaming of Audio from Contact Center Cloud Platform to Third-Party Servers
Technologies for Blockchain-Based Data Transparency and Authentication
Technologies for Dynamic Frequently Asked Question Generation and Contact Center Agent Assist Integration
Application:
18/488,005 →
Publication:
US 2025/0124456
Technologies for Leveraging Machine Learning to Predict Empathy for Improved Contact Center Interactions
Technologies for Leveraging Artificial Intelligence for Post-Call Actions in Contact Center Systems
Technologies for Analysis and Broadcast Streaming in Contact Centers to Reduce System Loads in High Volume Contexts
Application:
18/471,512 →
Publication:
US 2025/0106457
Technologies for Agent Interaction Analysis Using Artificial Intelligence
Systems and Methods for Relative Gain in Predictive Routing
System and Method of Identifying a Variation of a Phrase in a Textual Passage
Technologies for Leveraging Improved Conversational Bots in a Contact Center System
Application:
18/459,352 →
Publication:
US 2025/0077769
Methods and Systems for Enhancing Functionality of Predictive Models in Contact Centers
Application:
18/386,324 →
Publication:
US 2025/0148304
Technologies for Filtering and Querying Trie Data Structures for Generating Real-Time Bot Flow Visualizations and Analytics
Methods and Systems for Enhanced Searching of Conversation Data and Related Analytics in a Contact Center
Generating Data Features from Speech and Sentiment Analytics for Enhanced Predictive Routing
Application:
18/393,642 →
Publication:
US 2025/0210034
Automated Incentivizing Tool for Contact Center Agents
Application:
18/387,915 →
Publication:
US 2025/0148385
Dynamic Content Generation for Contact Center Interactions Using Artificial Intelligence
Automated Incentivizer for Contact Center Agents Using Variable Points Valuation
Application:
18/387,923 →
Publication:
US 2025/0148386
Systems and Methods for Gathering Agent Performance Metrics and Translating Metrics to Normalized Goal Percentages to Evaluate Agent Performance
Application:
18/399,307 →
Publication:
US 2025/0217750
Multi-Objective Schedule Optimization in Contact Centers Utilizing a Mixed Integer Programming (Mip) Model
Application:
18/395,462 →
Publication:
US 2025/0209393
Heuristic-Based Approach to Multi-Objective Schedule Optimization in Contact Centers
Application:
18/395,468 →
Publication:
US 2025/0209394
Social Monitoring and Analytics for Proactive Issue Resolution
Application:
18/397,589 →
Publication:
US 2025/0217819
Deep-Learning Systems and Methods Related to Automated Resolution of Breaking Changes in Microservice-Based Software Applications
Application:
18/533,803 →
Publication:
US 2024/0193077
Systems and Methods Related to Modeling and Predicting Agent Fatigue in a Contact Center
Systems and Methods Relating to Mining Conversation Flows
Application:
63/611,896 →
Systems and Methods Relating to Predictive Analytics Using Multidimensional Event Representation in Customer Journeys
Application:
18/545,105 →
Publication:
US 2024/0202096
Related Assignments
(24)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest
Jun 8, 2023
From: WICAKSONO, BAYU AJI; TER, WEI XUN; JOHNSON, CHRISTOPHER E.; CHAPDELAINE, DANIEL J.
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 063894/0573 →
Assignment of Assignor's Interest
Jun 8, 2023
From: WICAKSONO, BAYU AJI; TER, WEI XUN; JOHNSON, CHRISTOPHER E.; CHAPDELAINE, DANIEL J.
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 063895/0288 →
Assignment of Assignor's Interest
Jun 9, 2023
From: WYSS, FELIX IMMANUEL; GANAPATHIRAJU, ARAVIND; BUDUGUPPA, PAVAN
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 063912/0462 →
Change of Name
Jul 7, 2023
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 064235/0168 →
Assignment of Assignor's Interest
Jul 7, 2023
From: DELO, JAMIE
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 064183/0571 →
Assignment of Assignor's Interest
Dec 12, 2023
From: GOPALAN, CHITRA; BRINTON, STEFAN; SRIVASTAVA, VIKAS; FICO, CHARLES D.
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 065843/0190 →
Assignment of Assignor's Interest
May 10, 2024
From: BUDUGUPPA, PAVAN; SUNDARAM, RAMASUBRAMANIAN; RAJU, ALLWIN
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 067380/0439 →
Security Agreement
Jun 11, 2024
From: GENESYS CLOUD SERVICES, INC.
To: BANK OF AMERICA, N.A., AS COLLATERAL AGENT
Reel/Frame 067718/0823 →
Assignment of Assignor's Interest
Aug 22, 2024
From: FICO, CHARLES D.; BRINTON, STEFAN; SLAPPEY, CHAD
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 068369/0798 →
Assignment of Assignor's Interest
Oct 2, 2024
From: ORBACH, EYAL; FAIZAKOF, AVRAHAM; HAIKIN, LEV; DAVID, NELLY
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 068772/0569 →
Assignment of Assignor's Interest
Oct 30, 2024
From: MUNOZ, EMIR; GALANOPOULOS, APOSTOLOS; TOTH, GREG; FARRELL, DAVID
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069069/0515 →
Assignment of Assignor's Interest
Oct 30, 2024
From: BELL, CLIFF; STOOPS, DAN
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069070/0989 →
Assignment of Assignor's Interest
Nov 1, 2024
From: STOOPS, DAN; TE BOOIJ, MERIJN; BELL, CLIFF
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069100/0021 →
Assignment of Assignor's Interest
Nov 5, 2024
From: COPPELMANS, CAMIEL; WYSS, FELIX IMMANUEL; JAHNS, MATTHEW
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069142/0335 →
Change of Name
Nov 14, 2024
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069360/0579 →
Assignment of Assignor's Interest
Nov 14, 2024
From: SEKAR, ARCHANA; VILLALOBOS, JAVIER; KONIG, YOCHAI
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 069261/0325 →
Assignment of Assignor's Interest
Dec 4, 2024
From: WADE, HANNA
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069487/0541 →
Assignment of Assignor's Interest
Dec 10, 2024
From: GOKULAKANNAN, BALAJI; EKAMBARAM, DINESH KUMAR; MANOHARAN, GOMATHI; PERIYAPPAN, SURESH
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069543/0090 →
Assignment of Assignor's Interest
Dec 10, 2024
From: KUPPULAL, ROOPCHAND; PERIASAMY, MANIVANNAN; SERAMANNAR, VIGNESH; D, NIVEDHA
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069542/0962 →
Assignment of Assignor's Interest
Dec 10, 2024
From: GOPAL, RAVIKUMAR; ASOKAN, ANANTHA
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069542/0795 →
Assignment of Assignor's Interest
Dec 11, 2024
From: ANWAR BATCHA, MOHAMED UVAIZ; RAGAVAN, MONISHA PADMAVATHI; ANANDADOSS, PRAVEEN KUMAR; DURAIRAJ, ASMITHA
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069547/0707 →
Assignment of Assignor's Interest
Dec 11, 2024
From: RAMESH, HARIVIGNESH; RAJAN, JOTHIPRASATH; KARTHIKEYAN, SANTHOSH KUMAR; DHANDAPANI, SASIDHARAN
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069547/0632 →
Assignment of Assignor's Interest
Dec 11, 2024
From: VEERAPANDIAN, AYYANAR; GOPAL, RAVIKUMAR
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069547/0778 →
Assignment of Assignor's Interest
Feb 2, 2026
From: POINTILLIST, INC.
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 073656/0781 →