Patent Assignment
Reel/Frame 067718/0823
Security Agreement
Recorded: 2024-06-11
Pages: 11
Assignor
GENESYS CLOUD SERVICES, INC.
Executed: 2024-06-11
Assignee
BANK OF AMERICA, N.A., AS COLLATERAL AGENT
101 N. TRYON STREET, CHARLOTTE, NORTH CAROLINA, 28255-0001
Covered Properties
(36)
Systems and Methods Related to Entity Tagging of Identified Personal Information in Contact Center Data
Application:
63/466,063 →
System and Method for Improvements to Pre-Processing of Data for Forecasting
Single Model Workload Forecasts Covering Both Longterm and Shorterm Contact Center Operating Horizons
Application:
18/207,311 →
Publication:
US 2024/0412130
Contact Center Workload Forecasts Covering Varying Timeseries Granularities and Operating Horizons
System and Method for Model Derivation for Entity Prediction
Application:
18/208,078 →
Publication:
US 2023/0315992
Technologies for Contact Center Agent Incentivization via Automated Gamification
Technologies for Cloud-Based Analysis and Optimization of in-Person Attendant Interactions
Application:
18/340,677 →
Publication:
US 2024/0428154
Technologies for Configurable Caching, Deduplication, and Rate Limit Handling
Systems and Methods for Integrating on-Premises Systems and Cloud-Based Systems
Application:
18/345,612 →
Publication:
US 2025/0004857
Method and System for Improvement Profile Generation in a Skills Management Platform
Application:
18/219,297 →
Publication:
US 2023/0351304
Display Screen with Graphical User Interface
Patent:
1,126,225 →
Application:
29/898,552 →
Methods and Systems for Efficient Streaming of Audio from Contact Center Cloud Platform to Third-Party Servers
Technologies for Blockchain-Based Data Transparency and Authentication
Technologies for Dynamic Frequently Asked Question Generation and Contact Center Agent Assist Integration
Application:
18/488,005 →
Publication:
US 2025/0124456
Technologies for Leveraging Machine Learning to Predict Empathy for Improved Contact Center Interactions
Technologies for Leveraging Artificial Intelligence for Post-Call Actions in Contact Center Systems
Technologies for Analysis and Broadcast Streaming in Contact Centers to Reduce System Loads in High Volume Contexts
Application:
18/471,512 →
Publication:
US 2025/0106457
Technologies for Agent Interaction Analysis Using Artificial Intelligence
Systems and Methods for Relative Gain in Predictive Routing
System and Method of Identifying a Variation of a Phrase in a Textual Passage
Technologies for Leveraging Improved Conversational Bots in a Contact Center System
Application:
18/459,352 →
Publication:
US 2025/0077769
Methods and Systems for Enhancing Functionality of Predictive Models in Contact Centers
Application:
18/386,324 →
Publication:
US 2025/0148304
Technologies for Filtering and Querying Trie Data Structures for Generating Real-Time Bot Flow Visualizations and Analytics
Methods and Systems for Enhanced Searching of Conversation Data and Related Analytics in a Contact Center
Generating Data Features from Speech and Sentiment Analytics for Enhanced Predictive Routing
Application:
18/393,642 →
Publication:
US 2025/0210034
Automated Incentivizing Tool for Contact Center Agents
Application:
18/387,915 →
Publication:
US 2025/0148385
Dynamic Content Generation for Contact Center Interactions Using Artificial Intelligence
Automated Incentivizer for Contact Center Agents Using Variable Points Valuation
Application:
18/387,923 →
Publication:
US 2025/0148386
Systems and Methods for Gathering Agent Performance Metrics and Translating Metrics to Normalized Goal Percentages to Evaluate Agent Performance
Application:
18/399,307 →
Publication:
US 2025/0217750
Multi-Objective Schedule Optimization in Contact Centers Utilizing a Mixed Integer Programming (Mip) Model
Application:
18/395,462 →
Publication:
US 2025/0209393
Heuristic-Based Approach to Multi-Objective Schedule Optimization in Contact Centers
Application:
18/395,468 →
Publication:
US 2025/0209394
Social Monitoring and Analytics for Proactive Issue Resolution
Application:
18/397,589 →
Publication:
US 2025/0217819
Deep-Learning Systems and Methods Related to Automated Resolution of Breaking Changes in Microservice-Based Software Applications
Application:
18/533,803 →
Publication:
US 2024/0193077
Systems and Methods Related to Modeling and Predicting Agent Fatigue in a Contact Center
Systems and Methods Relating to Mining Conversation Flows
Application:
63/611,896 →
Systems and Methods Relating to Predictive Analytics Using Multidimensional Event Representation in Customer Journeys
Application:
18/545,105 →
Publication:
US 2024/0202096
Related Assignments
(24)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest
Jun 8, 2023
From: WICAKSONO, BAYU AJI; TER, WEI XUN; JOHNSON, CHRISTOPHER E.; CHAPDELAINE, DANIEL J.
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 063895/0288 →
Assignment of Assignor's Interest
Jun 8, 2023
From: WICAKSONO, BAYU AJI; TER, WEI XUN; JOHNSON, CHRISTOPHER E.; CHAPDELAINE, DANIEL J.
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 063894/0573 →
Assignment of Assignor's Interest
Jun 9, 2023
From: WYSS, FELIX IMMANUEL; GANAPATHIRAJU, ARAVIND; BUDUGUPPA, PAVAN
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 063912/0462 →
Assignment of Assignor's Interest
Jul 7, 2023
From: DELO, JAMIE
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 064183/0571 →
Change of Name
Jul 7, 2023
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 064235/0168 →
Assignment of Assignor's Interest
Dec 12, 2023
From: GOPALAN, CHITRA; BRINTON, STEFAN; SRIVASTAVA, VIKAS; FICO, CHARLES D.
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 065843/0190 →
Assignment of Assignor's Interest
May 10, 2024
From: BUDUGUPPA, PAVAN; SUNDARAM, RAMASUBRAMANIAN; RAJU, ALLWIN
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 067380/0439 →
Assignment of Assignor's Interest
Aug 22, 2024
From: FICO, CHARLES D.; BRINTON, STEFAN; SLAPPEY, CHAD
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 068369/0798 →
Assignment of Assignor's Interest
Oct 2, 2024
From: ORBACH, EYAL; FAIZAKOF, AVRAHAM; HAIKIN, LEV; DAVID, NELLY
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 068772/0569 →
Assignment of Assignor's Interest
Oct 30, 2024
From: MUNOZ, EMIR; GALANOPOULOS, APOSTOLOS; TOTH, GREG; FARRELL, DAVID
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069069/0515 →
Assignment of Assignor's Interest
Oct 30, 2024
From: BELL, CLIFF; STOOPS, DAN
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069070/0989 →
Assignment of Assignor's Interest
Nov 1, 2024
From: STOOPS, DAN; TE BOOIJ, MERIJN; BELL, CLIFF
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069100/0021 →
Assignment of Assignor's Interest
Nov 5, 2024
From: COPPELMANS, CAMIEL; WYSS, FELIX IMMANUEL; JAHNS, MATTHEW
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069142/0335 →
Assignment of Assignor's Interest
Nov 14, 2024
From: SEKAR, ARCHANA; VILLALOBOS, JAVIER; KONIG, YOCHAI
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 069261/0325 →
Change of Name
Nov 14, 2024
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069360/0579 →
Assignment of Assignor's Interest
Dec 4, 2024
From: WADE, HANNA
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069487/0541 →
Assignment of Assignor's Interest
Dec 10, 2024
From: GOPAL, RAVIKUMAR; ASOKAN, ANANTHA
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069542/0795 →
Assignment of Assignor's Interest
Dec 10, 2024
From: KUPPULAL, ROOPCHAND; PERIASAMY, MANIVANNAN; SERAMANNAR, VIGNESH; D, NIVEDHA
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069542/0962 →
Assignment of Assignor's Interest
Dec 10, 2024
From: GOKULAKANNAN, BALAJI; EKAMBARAM, DINESH KUMAR; MANOHARAN, GOMATHI; PERIYAPPAN, SURESH
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069543/0090 →
Assignment of Assignor's Interest
Dec 11, 2024
From: VEERAPANDIAN, AYYANAR; GOPAL, RAVIKUMAR
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069547/0778 →
Assignment of Assignor's Interest
Dec 11, 2024
From: RAMESH, HARIVIGNESH; RAJAN, JOTHIPRASATH; KARTHIKEYAN, SANTHOSH KUMAR; DHANDAPANI, SASIDHARAN
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069547/0632 →
Assignment of Assignor's Interest
Dec 11, 2024
From: ANWAR BATCHA, MOHAMED UVAIZ; RAGAVAN, MONISHA PADMAVATHI; ANANDADOSS, PRAVEEN KUMAR; DURAIRAJ, ASMITHA
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069547/0707 →
Notice of Succession of Security Interests at Reel/Frame 067718/0823
Feb 4, 2025
From: BANK OF AMERICA, N.A., AS RESIGNING AGENT
To: GOLDMAN SACHS BANK USA, AS SUCCESSOR AGENT
Reel/Frame 070098/0300 →
Assignment of Assignor's Interest
Feb 2, 2026
From: POINTILLIST, INC.
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 073656/0781 →