Patent Application
Utility
App. No. 18/809,579
· Confirmation No. 4001
TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM
Inventor:
Zia CHISHTI
Applicant:
Afiniti, Ltd.
Non Final Action Mailed
View Publication ↗
|
⬇ PDF
|
Code | Description | Pages | ||
|---|---|---|---|---|---|
| 2026-08-13 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | — | View | |
| 2026-08-13 | DIST |
Terminal Disclaimer Filed | 1 | View | |
| 2026-08-13 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2026-08-13 | CLM |
Claims | 7 | View | |
| 2026-08-13 | REM |
Applicant Arguments/Remarks Made in an Amendment | 3 | View | |
| 2026-08-13 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2026-08-13 | N417.PYMT |
Electronic Fee Payment | 2 | View | |
| 2026-08-13 | R46C.REQ |
Request under 37CFR1.46(c) to correct, update, change applicant | 1 | View | |
| 2026-08-13 | PA.. |
Power of Attorney | 2 | View | |
| 2026-08-13 | ADS |
Application Data Sheet | 5 | View | |
| 2026-08-13 | R3.73 |
Assignee showing of ownership per 37 CFR 3.73 | 2 | View | |
| 2026-08-13 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2026-05-14 | CTNF |
Non-Final Rejection | 10 | View | |
| 2026-05-14 | 892 |
List of references cited by examiner | 1 | View | |
| 2026-05-14 | FWCLM |
Index of Claims | 1 | View | |
| 2026-05-14 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2026-05-14 | SRNT |
Examiner's search strategy and results | 4 | View | |
| 2026-05-14 | SRNT |
Examiner's search strategy and results | 4 | View | |
| 2026-05-14 | SRNT |
Examiner's search strategy and results | 1 | View | |
| 2026-05-14 | 1449 |
List of References cited by applicant and considered by examiner | 20 | View | |
| 2026-05-14 | BIB |
Bibliographic Data Sheet | 1 | View | |
| 2024-12-13 | NTC.PUB |
Notice of Publication | 1 | View | |
| 2024-11-13 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2024-11-13 | TRAN.LET |
Transmittal Letter | 2 | View | |
| 2024-11-13 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 20 | View | |
| 2024-09-04 | APP.FILE.REC |
Filing Receipt | 4 | View | |
| 2024-09-04 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2024-09-04 | WELCOME.LET |
Welcome Letter from USPTO Director and Deputy Director | 1 | View | |
| 2024-08-20 | APP.TEXT |
Application body structured text document | — | View | |
| 2024-08-20 | N417.PYMT |
Electronic Fee Payment | 2 | View | |
| 2024-08-20 | PA.. |
Power of Attorney | 1 | View | |
| 2024-08-20 | OATH |
Oath or Declaration filed | 1 | View | |
| 2024-08-20 | N417 |
Electronic Filing System Acknowledgment Receipt | 3 | View | |
| 2024-08-20 | SPEC |
Specification | 22 | View | |
| 2024-08-20 | CLM |
Claims | 6 | View | |
| 2024-08-20 | ABST |
Abstract | 1 | View | |
| 2024-08-20 | DRW |
Drawings-only black and white line drawings | 6 | View | |
| 2024-08-20 | ADS |
Application Data Sheet | 9 | View | |
| 2024-08-20 | PA.. |
Power of Attorney | 1 | View | |
| 2024-08-20 | DRW.SUPP |
Drawings-black and white line and/or other drawings | — | View | |
| 2024-08-20 | SCORE |
Placeholder sheet indicating presence of supplemental content in Supplemental Complex Repository for Examiners(SCORE) | 1 | View |
Inventors
Zia CHISHTI
Washington, DC
Attorneys & Agents of Record
Classification
USPC
379/265.09
G06Q10/06
H04M3/5175
H04M3/5232
G06Q10/04
G06Q10/06393
H04M3/5191
H04M3/5233
Y04S10/50
Prosecution
- Examiner
- POPE, KHARYE
- Art Unit
- 2693
- Customer No.
- 132689
- Docket No.
- 2211471.01052US7
- Confirmation No.
- 4001
Publication
- Pub. No.
- US20240414269A1
- Pub. Date
- 2024-12-12
Parent
is a Continuation of
→
App. 18/197,482
· US 12,120,268
Filed 2023-05-15
· Patented Case
Parent
is a Continuation of
→
App. 17/745,217
· US 11,695,872
Filed 2022-05-16
· Patented Case
Parent
is a Continuation of
→
App. 17/525,468
· US 11,363,142
Filed 2021-11-12
· Patented Case
Parent
is a Continuation of
→
App. 17/093,076
· US 11,356,556
Filed 2020-11-09
· Patented Case
Parent
is a Continuation of
→
App. 16/198,419
· US 10,834,259
Filed 2018-11-21
· Patented Case
Parent
is a Continuation of
→
App. 15/176,899
· US 10,142,473
Filed 2016-06-08
· Patented Case
from
CHISHTI, ZIA
ASSIGNMENT OF ASSIGNOR'S INTEREST
Recorded 2024-11-12
ASSIGNMENT OF ASSIGNOR'S INTEREST
Recorded 2024-11-12
Monitor This Case
Get email alerts when status or documents change.
Order Certified Copies
Most orders are placed with the USPTO same day — all within 24 business hours.
Order via The Patent Place →
Pre-filled with this application's details
Quick Facts
- App. No.
- 18/809,579
- Filed
- 2024-08-20
- Pub. No.
- US20240414269A1
- Examiner
- POPE, KHARYE
- Art Unit
- 2693
External Links