IP Library Assignment 069816/0656
Patent Assignment
Reel/Frame 069816/0656

Patent Assignment Agreement

Recorded: 2025-01-03 Pages: 73
Assignor
AFINITI, LTD.
Executed: 2024-12-03
Assignee
AFINITI AI HOLDINGS LLC
MAPLES CORPORATE SERVICES LIMITED, PO BOX 309, UGLAND HOUSE, GRAND CAYMAN, KY1-1104, CAYMAN ISLANDS
Covered Properties (233)
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Computer-Implemented Systems and Methods for Evaluating Contact Center Performance Using Simulated Agent Event and Contact Event Data
Computer-Implemented Systems and Methods for Evaluating Contact Center Performance Using Simulated Contact-Agent Pairings
Communication System Node Having Multiple Modules and a Shared Memory
Natural Language Processing with Contact Center Data
Methods for Determining Agent Capacity for Managing Contact Chat Interactions
Systems and Methods for Transitioning Multi-Channel Call Center Customer Experience via User Interfaces
Contact Center Agent State Management System
Techniques for Detecting and Handling Potential Bias in a Task Assignment System
Dynamic Adjustment of Timing of Switching Between Different Pairing Strategies
Assessing and Improving Contact Center Performance
User Customizable Reverse Ring Tone
Patent: 8,880,035 →
Application: 10/841,037 →
Selective Muting for Conference Call Participants
Patent: 7,843,486 →
Application: 11/402,120 →
Removal of Local Duplication Voice on Conference Calls
Patent: 7,835,774 →
Application: 11/520,146 →
System and Method of Synchronizing Multiple Microphone and Speaker-Equipped Devices to Create a Conferenced Area Network
Patent: 8,095,120 →
Application: 11/864,021 →
Systems and Methods for Routing Callers to an Agent in a Contact Center
Patent: 9,712,679 →
Application: 12/021,251 →
Publication: US 2009/0190740
Systems and Methods for Routing Callers to an Agent in a Contact Center
Patent: 8,359,219 →
Application: 12/180,382 →
Publication: US 2009/0190746
Call Routing Methods and Systems Based on Multiple Variable Standardized Scoring
Patent: 8,718,271 →
Application: 12/202,091 →
Publication: US 2009/0190747
Agent Satisfaction Data for Call Routing Based on Pattern Matching Alogrithm
Patent: 8,781,106 →
Application: 12/202,097 →
Publication: US 2010/0054452
Shadow Queue for Callers in a Performance/Pattern Matching Based Call Routing System
Patent: 8,644,490 →
Application: 12/202,101 →
Publication: US 2010/0054453
System and Method of Managing Conference Calls Through The Use of Filtered Lists of Participants
Patent: 9,025,751 →
Application: 12/243,142 →
Publication: US 2010/0080375
Pooling Callers for Matching to Agents Based on Pattern Matching Algorithms
Application: 12/266,418 →
Publication: US 2010/0111287
Selective Mapping of Callers in a Call Center Routing System
Patent: 8,824,658 →
Application: 12/266,446 →
Publication: US 2010/0111286
Balancing Multiple Computer Models in a Call Center Routing System
Patent: 8,472,611 →
Application: 12/266,461 →
Publication: US 2010/0111285
Separate Pattern Matching Algorithms and Computer Models Based on Available Caller Data
Patent: 8,634,542 →
Application: 12/331,153 →
Publication: US 2010/0142698
Separate Matching Models Based on Type of Phone Associated with a Caller
Patent: 8,712,821 →
Application: 12/331,161 →
Publication: US 2009/0190743
Jumping callers held in queue for a call center routing system
Patent: 8,670,548 →
Application: 12/331,181 →
Publication: US 2009/0190749
Routing callers from a set of callers based on caller data
Patent: 8,903,079 →
Application: 12/331,195 →
Publication: US 2009/0190744
Systems and Methods for Routing Callers to an Agent in a Contact Center
Patent: 8,433,597 →
Application: 12/331,201 →
Publication: US 2009/0190748
Selective Mapping of Callers in a Call-Center Routing System Based on Individual Agent Settings
Patent: 8,295,471 →
Application: 12/355,618 →
Publication: US 2010/0183138
Probability Multiplier Process for Call Center Routing
Patent: 8,781,100 →
Application: 12/490,949 →
Publication: US 2009/0323921
Estimating Agent Performance in a Call Routing Center System
Patent: 8,724,797 →
Application: 12/869,645 →
Publication: US 2012/0051536
Precalculated Caller-Agent Pairs for a Call Center Routing System
Patent: 8,699,694 →
Application: 12/869,654 →
Publication: US 2012/0051537
Latency Compensation Adjunct for Teleconference Voice Switches
Patent: 8,649,493 →
Application: 12/978,721 →
Publication: US 2012/0163558
Predicted Call Time as Routing Variable in a Call Routing Center System
Patent: 8,750,488 →
Application: 13/221,692 →
Publication: US 2012/0224680
Enhancing Conferencing User Experience via Components
Patent: 9,094,524 →
Application: 13/603,264 →
Publication: US 2014/0064471
Speaker Phone Noise Suppression Method and Apparatus
Patent: 8,976,956 →
Application: 13/676,632 →
Publication: US 2014/0133647
Systems and Methods for Routing Callers to an Agent in a Contact Center
Patent: 8,731,178 →
Application: 13/715,765 →
Publication: US 2013/0101109
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Patent: 8,565,410 →
Application: 13/843,541 →
Publication: US 2013/0251137
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Patent: 8,879,715 →
Application: 13/843,724 →
Publication: US 2014/0119533
Call Mapping Systems and Methods Using Bayesian Mean Regression (Bmr)
Patent: 9,025,757 →
Application: 13/843,807 →
Publication: US 2013/0251138
Systems and Methods for Routing Callers to an Agent in a Contact Center
Patent: 8,737,595 →
Application: 13/854,825 →
Publication: US 2013/0216036
Use of Abstracted Data in Pattern Matching System
Patent: 8,792,630 →
Application: 14/032,657 →
Publication: US 2014/0086403
Matching Using Agent/Caller Sensitivity to Performance
Patent: 9,020,137 →
Application: 14/035,506 →
Publication: US 2014/0086404
Matching Using Agent/Caller Sensitivity to Performance
Patent: 9,462,127 →
Application: 14/035,522 →
Publication: US 2014/0086402
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Patent: 8,929,537 →
Application: 14/059,248 →
Publication: US 2014/0044255
Selective Mapping of Callers in a Call Center Routing System
Patent: 9,215,323 →
Application: 14/472,998 →
Publication: US 2015/0086004
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Patent: 9,277,055 →
Application: 14/530,058 →
Publication: US 2015/0124955
Call Mapping Systems and Methods Using Bayesian Mean Regression (Bmr)
Application: 14/702,656 →
Publication: US 2015/0271332
Systems and Methods for Routing Callers to an Agent in a Contact Center
Patent: 9,288,325 →
Application: 14/702,657 →
Publication: US 2015/0237208
Systems and Methods for Routing a Contact to an Agent in a Contact Center
Patent: 9,288,326 →
Application: 14/702,658 →
Publication: US 2015/0237212
Systems and Methods for Routing Callers to an Agent in a Contact Center
Patent: 9,413,894 →
Application: 14/702,659 →
Publication: US 2015/0237209
Systems and Methods for Routing Callers to an Agent in a Contact Center
Patent: 9,426,296 →
Application: 14/702,663 →
Publication: US 2015/0237213
Systems and Methods for Routing Callers to an Agent in a Contact Center
Patent: 9,680,997 →
Application: 14/705,215 →
Publication: US 2015/0237211
Selective Mapping of Callers in a Call Center Routing System
Application: 14/727,271 →
Publication: US 2015/0264178
Selective Mapping of Callers in a Call Center Routing System
Application: 14/728,521 →
Publication: US 2015/0264179
Balancing Multiple Computer Models in a Call Center Routing System
Patent: 48,476 →
Application: 14/750,965 →
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Patent: 9,686,411 →
Application: 14/788,442 →
Publication: US 2015/0326724
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Patent: 9,699,314 →
Application: 14/788,457 →
Publication: US 2015/0381810
Balancing Multiple Computer Models in a Call Center Routing System
Patent: 48,412 →
Application: 14/788,469 →
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Application: 14/788,495 →
Publication: US 2015/0304496
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Application: 14/788,517 →
Publication: US 2015/0304497
Techniques for Behavioral Pairing in a Contact Center System
Patent: 9,300,802 →
Application: 14/871,658 →
Publication: US 2016/0080573
Techniques for Hybrid Behavioral Pairing in a Contact Center System
Patent: 9,787,841 →
Application: 14/956,074 →
Publication: US 2017/0064080
Techniques for Hybrid Behavioral Pairing in a Contact Center System
Patent: 9,781,269 →
Application: 14/956,086 →
Publication: US 2017/0064081
Systems and Methods for Routing Callers to an Agent in a Contact Center
Patent: 9,654,641 →
Application: 14/957,039 →
Techniques for Behavioral Pairing in a Contact Center System
Patent: 9,871,924 →
Application: 15/000,739 →
Techniques for Behavioral Pairing in a Contact Center System
Patent: 9,917,949 →
Application: 15/000,762 →
Techniques for Behavioral Pairing in a Contact Center System
Application: 15/000,775 →
Techniques for Behavioral Pairing in a Contact Center System
Application: 15/000,797 →
Systems and Methods for Routing Callers to an Agent in a Contact Center
Application: 15/010,319 →
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Patent: 9,712,676 →
Application: 15/131,915 →
Estimating Agent Performance in a Call Routing Center System
Patent: 48,846 →
Application: 15/153,553 →
Techniques for Benchmarking Performance in a Contact Center System
Application: 15/176,899 →
Matching Using Agent/Caller Sensitivity to Performance
Application: 15/193,673 →
Matching Using Agent/Caller Sensitivity to Performance
Application: 15/193,687 →
Use of Abstracted Data in Pattern Matching System
Patent: 46,986 →
Application: 15/209,512 →
Estimating Agent Performance in a Call Routing Center System
Patent: 48,860 →
Application: 15/210,763 →
Estimating Agent Performance in a Call Routing Center System
Patent: 48,896 →
Application: 15/210,779 →
Use of Abstracted Data in Pattern Matching System
Patent: 47,201 →
Application: 15/216,931 →
Techniques for Benchmarking Paring Strategies in a Contact Center System
Patent: 9,692,898 →
Application: 15/220,822 →
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Patent: 9,888,120 →
Application: 15/220,830 →
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Patent: 9,774,740 →
Application: 15/221,698 →
Publication: US 2017/0208176
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Patent: 9,692,899 →
Application: 15/251,591 →
Techniques for Case Allocation
Patent: 9,924,041 →
Application: 15/364,699 →
Publication: US 2017/0155769
Techniques for Behavioral Pairing Model Evaluation in a Contact Center System
Patent: 9,888,121 →
Application: 15/377,397 →
Techniques for L3 Pairing in a Contact Center System
Application: 15/395,469 →
Publication: US 2018/0191902
Techniques for L3 Pairing in a Contact Center System
Application: 15/395,505 →
Publication: US 2018/0191904
Techniques for L3 Pairing in a Contact Center System
Patent: 9,955,013 →
Application: 15/395,517 →
Techniques for Workforce Management in a Contact Center System
Application: 15/395,529 →
Publication: US 2018/0191898
Techniques for Behavioral Pairing Model Evaluation in a Contact Center System
Application: 15/438,325 →
Techniques for Behavioral Pairing in a Dispatch Center System
Application: 15/480,034 →
Publication: US 2018/0293530
Techniques for Behavioral Pairing in a Contact Center System
Patent: 9,930,180 →
Application: 15/582,223 →
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Application: 15/608,718 →
Publication: US 2017/0264747
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Application: 15/633,162 →
Publication: US 2018/0063330
Techniques for Estimating Expected Performance in a Task Assignment System
Application: 15/645,277 →
Techniques for Estimating Expected Performance in a Task Assignment System
Application: 15/648,788 →
Techniques for Hybrid Behavioral Pairing in a Contact Center System
Application: 15/686,945 →
Publication: US 2017/0353606
Techniques for Hybrid Behavioral Pairing in a Contact Center System
Application: 15/687,000 →
Publication: US 2017/0353607
Techniques for Behavioral Pairing in a Contact Center System
Patent: 9,942,405 →
Application: 15/691,106 →
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Application: 15/691,163 →
Publication: US 2017/0366671
Techniques for Behavioral Pairing Model Evaluation in a Contact Center System
Application: 15/785,933 →
Publication: US 2018/0167510
Techniques for Behavioral Pairing Model Evaluation in a Contact Center System
Application: 15/785,946 →
Publication: US 2018/0167511
Techniques for Behavioral Pairing Model Evaluation in a Contact Center System
Application: 15/785,952 →
Publication: US 2018/0167512
Techniques for Benchmarking Pairing Strategies in a Task Assignment System
Application: 15/807,215 →
Publication: US 2019/0138351
Techniques for Benchmarking Pairing Strategies in a Task Assignment System
Application: 15/807,227 →
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Application: 15/808,337 →
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Application: 15/816,821 →
Publication: US 2018/0077288
Techniques for Data Matching in a Contact Center System
Application: 15/826,093 →
Publication: US 2019/0166254
Techniques for Behavioral Pairing in a Task Assignment System
Application: 15/837,911 →
Publication: US 2019/0179667
Techniques for Case Allocation
Application: 15/892,166 →
Publication: US 2018/0167513
Techniques for Behavioral Pairing in a Contact Center System
Application: 15/892,886 →
Publication: US 2019/0253553
Techniques for Behavioral Pairing in a Contact Center System
Application: 15/918,442 →
Publication: US 2018/0316793
Techniques for Behavioral Pairing in a Contact Center System
Application: 15/918,469 →
Publication: US 2018/0316794
Selective Mapping of Callers in a Call Center Routing System
Application: 15/952,843 →
Publication: US 2018/0234546
Matching Using Agent/Caller Sensitivity to Performance
Application: 15/987,287 →
Publication: US 2018/0270357
Techniques for Workforce Management in a Task Assignment System
Application: 15/993,498 →
Publication: US 2019/0370724
Techniques for Behavioral Pairing in a Contact Center System
Application: 16/035,428 →
Publication: US 2018/0324302
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Application: 16/114,511 →
Publication: US 2018/0367671
Techniques for Adapting Behavioral Pairing to Runtime Conditions in a Task Assignment System
Application: 16/146,783 →
Techniques for Estimating Expected Performance in a Task Assignment System
Application: 16/173,997 →
Publication: US 2019/0068787
Systems and Methods for Routing Callers to an Agent in a Contact Center
Application: 16/193,565 →
Publication: US 2019/0089835
Techniques for Case Allocation
Application: 16/194,598 →
Publication: US 2019/0089836
Techniques for Benchmarking Performance in a Contact Center System
Application: 16/198,419 →
Publication: US 2019/0098134
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Application: 16/198,428 →
Publication: US 2019/0098138
Techniques for Behavioral Pairing in a Multistage Task Assignment System
Application: 16/209,295 →
Publication: US 2020/0175458
Use of Abstracted Data in Pattern Matching System
Patent: 48,550 →
Application: 16/242,968 →
Techniques for Behavioral Pairing in a Task Assignment System
Application: 16/250,478 →
Publication: US 2020/0233700
Matching Using Agent/Caller Sensitivity to Performance
Application: 16/359,649 →
Publication: US 2019/0222695
Techniques for Behavioral Pairing in a Contact Center System
Application: 16/363,826 →
Publication: US 2019/0222697
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Application: 16/413,146 →
Publication: US 2019/0268474
Call Mapping Systems and Methods Using Bayesian Mean Regression (Bmr)
Application: 16/424,348 →
Publication: US 2019/0281160
Techniques for Hybrid Behavioral Pairing in a Contact Center System
Application: 16/438,197 →
Publication: US 2019/0297190
Techniques for Hybrid Behavioral Pairing in a Contact Center System
Application: 16/444,972 →
Publication: US 2019/0306318
Techniques for Workforce Management in a Contact Center System
Application: 16/445,014 →
Publication: US 2019/0306316
Techniques for Behavioral Pairing Model Evaluation in a Contact Center System
Application: 16/506,784 →
Publication: US 2019/0335039
Techniques for Estimating Expected Performance in a Task Assignment System
Application: 16/527,588 →
Publication: US 2019/0356781
Techniques for Pairing Contacts and Agents in a Contact Center System
Application: 16/538,288 →
Techniques for Behavioral Pairing in a Task Assignment System
Application: 16/551,285 →
Publication: US 2021/0067627
Techniques for Behavioral Pairing in a Contact Center System
Application: 16/559,065 →
Publication: US 2019/0394335
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Application: 16/573,627 →
Publication: US 2020/0014800
Matching Using Agent/Caller Sensitivity to Performance
Application: 16/573,742 →
Publication: US 2020/0014802
Techniques for Decisioning Behavioral Pairing in a Task Assignment System
Application: 16/576,434 →
Techniques for Adapting Behavioral Pairing to Runtime Conditions in a Task Assignment System
Application: 16/701,388 →
Publication: US 2020/0104168
Techniques for Behavioral Pairing in a Task Assignment System
Application: 16/717,724 →
Publication: US 2020/0125407
Techniques for Benchmarking Pairing Strategies in a Task Assignment System
Application: 16/717,765 →
Publication: US 2020/0125408
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Application: 16/876,678 →
Publication: US 2020/0280632
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Application: 16/876,689 →
Publication: US 2020/0280633
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Application: 16/876,880 →
Publication: US 2020/0280634
Techniques for Behavioral Pairing in a Contact Center System
Application: 16/877,143 →
Publication: US 2020/0280636
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Application: 16/883,686 →
Publication: US 2020/0288017
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Application: 16/886,396 →
Publication: US 2020/0296212
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Application: 16/887,591 →
Publication: US 2020/0296213
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Application: 16/887,693 →
Publication: US 2020/0296214
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Application: 16/887,750 →
Publication: US 2020/0296215
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Application: 16/890,235 →
Publication: US 2020/0296216
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Application: 16/890,391 →
Publication: US 2020/0296217
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Application: 16/890,411 →
Publication: US 2020/0296218
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Application: 16/913,724 →
Publication: US 2020/0329145
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Application: 16/913,730 →
Publication: US 2020/0329146
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Application: 16/913,881 →
Publication: US 2020/0329147
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Application: 16/913,888 →
Publication: US 2020/0329148
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Application: 16/915,106 →
Publication: US 2020/0329149
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Application: 16/915,119 →
Publication: US 2020/0329150
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Application: 16/915,139 →
Publication: US 2020/0329151
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Application: 16/915,545 →
Publication: US 2020/0329152
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Application: 16/915,776 →
Publication: US 2020/0329153
Techniques for Case Allocation
Application: 16/921,643 →
Publication: US 2020/0336594
Techniques for Hybrid Behavioral Pairing in a Contact Center System
Application: 16/921,649 →
Publication: US 2020/0336593
Techniques for Behavioral Pairing in a Contact Center System
Application: 16/926,404 →
Publication: US 2020/0344354
Techniques for Behavioral Pairing in a Contact Center System
Application: 16/927,001 →
Publication: US 2020/0344355
Techniques for Behavioral Pairing in a Contact Center System
Application: 16/927,007 →
Publication: US 2020/0344356
Techniques for Estimating Expected Performance in a Task Assignment System
Application: 16/930,624 →
Publication: US 2020/0351400
Techniques for Estimating Expected Performance in a Task Assignment System
Application: 16/930,626 →
Publication: US 2020/0351401
Techniques for Estimating Expected Performance in a Task Assignment System
Application: 16/931,101 →
Publication: US 2020/0351402
Techniques for Decisioning Behavioral Pairing in a Task Assignment System
Application: 16/990,184 →
Techniques for Hybrid Behavioral Pairing in a Contact Center System
Application: 16/996,669 →
Publication: US 2020/0382644
Techniques for Pairing Contacts and Agents in a Contact Center System
Application: 17/001,376 →
Publication: US 2021/0051230
Matching Using Agent/Caller Sensitivity to Performance
Application: 17/001,454 →
Publication: US 2020/0389557
Techniques for Benchmarking Performance in a Contact Center System
Application: 17/093,076 →
Publication: US 2021/0058514
Techniques for Behavioral Pairing in a Contact Center System
Application: 17/093,085 →
Publication: US 2021/0058516
Techniques for Behavioral Pairing in a Multistage Task Assignment System
Application: 17/097,559 →
Publication: US 2021/0065095
Techniques for Behavioral Pairing in a Task Assignment System
Application: 17/150,193 →
Publication: US 2021/0132991
Techniques for Behavioral Pairing in a Task Assignment System
Application: 17/150,204 →
Publication: US 2021/0132992
Techniques for Behavioral Pairing in a Contact Center System
Application: 17/154,893 →
Publication: US 2021/0144255
Techniques for Behavioral Pairing in a Contact Center System
Application: 17/154,903 →
Publication: US 2021/0144256
Techniques for Behavioral Pairing in a Contact Center System
Application: 17/154,910 →
Publication: US 2021/0144257
Techniques for Behavioral Pairing in a Contact Center System
Application: 17/154,913 →
Publication: US 2021/0144258
Techniques for Behavioral Pairing in a Task Assignment System
Application: 17/162,133 →
Publication: US 2021/0243303
Techniques for Error Handling in a Task Assignment System with an External Pairing System
Application: 17/162,187 →
Publication: US 2021/0243304
Techniques for Behavioral Pairing in a Task Assignment System with an External Pairing System
Application: 17/162,322 →
Publication: US 2021/0240530
Techniques for Benchmarking Pairing Strategies in a Task Assignment System
Application: 17/163,668 →
Publication: US 2021/0241201
Techniques for Pairing in a Task Assignment System with an External Pairing System
Application: 17/167,429 →
Publication: US 2021/0240531
Techniques for Sharing Control of Assigning Tasks Between an External Pairing System and a Task Assignment System with an Internal Pairing System
Application: 17/167,920 →
Techniques for Sharing Control of Assigning Tasks Between an External Pairing System and a Task Assignment System with an Internal Pairing System
Application: 17/168,597 →
Publication: US 2021/0243305
Techniques for Sharing Control of Assigning Tasks Between an External Pairing System and a Task Assignment System with an Internal Pairing System
Application: 17/168,699 →
Publication: US 2021/0243306
Techniques for Decisioning Behavioral Pairing in a Task Assignment System
Application: 17/169,948 →
Publication: US 2021/0168240
Techniques for Workforce Management in a Contact Center System
Application: 17/191,000 →
Publication: US 2021/0195025
Techniques for Workforce Management in a Contact Center System
Application: 17/191,015 →
Publication: US 2021/0195026
Techniques for Workforce Management in a Contact Center System
Application: 17/191,028 →
Publication: US 2021/0195027
Call Mapping Systems and Methods Using Bayesian Mean Regression (Bmr)
Application: 17/198,541 →
Publication: US 2021/0203783
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Application: 17/205,524 →
Publication: US 2021/0211542
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Application: 17/207,108 →
Publication: US 2021/0211543
Techniques for Workforce Management in a Contact Center System
Application: 17/208,740 →
Publication: US 2021/0211540
Techniques for Pairing Contacts and Agents in a Contact Center System
Application: 17/242,830 →
Publication: US 2021/0250445
Techniques for Decisioning Behavioral Pairing in a Task Assignment System
Application: 17/518,418 →
Publication: US 2022/0060582
Techniques for Benchmarking Performance in a Contact Center System
Application: 17/525,468 →
Publication: US 2022/0078284
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Application: 17/526,920 →
Publication: US 2022/0078286
Techniques for Sharing Control of Assigning Tasks Between an External Pairing System and a Task Assignment System with an Internal Pairing System
Application: 17/527,684 →
Publication: US 2022/0078285
Techniques for Behavioral Pairing in a Contact Center System
Application: 17/537,966 →
Publication: US 2022/0094793
Techniques for Workforce Management in a Task Assignment System
Application: 17/572,030 →
Publication: US 2022/0129827
Matching Using Agent/Caller Sensitivity to Performance
Application: 17/572,044 →
Publication: US 2022/0131977
Techniques for Benchmarking Performance in a Contact Center System
Application: 17/745,217 →
Publication: US 2022/0272197
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Application: 17/749,616 →
Publication: US 2022/0286557
Techniques for Data Matching in a Contact Center System
Application: 17/845,692 →
Publication: US 2022/0321702
Contact Center System
Application: 17/846,748 →
Publication: US 2022/0329695
Techniques for Pairing Contacts and Agents in a Contact Center System
Application: 17/859,796 →
Publication: US 2022/0417363
Techniques for Behavioral Pairing in a Task Assignment System
Application: 18/112,890 →
Publication: US 2023/0208974
Techniques for Sharing Control of Assigning Tasks Between an External Pairing System and a Task Assignment System with an Internal Pairing System
Application: 18/143,424 →
Publication: US 2023/0275998
Techniques for Benchmarking Performance in a Contact Center System
Application: 18/197,482 →
Publication: US 2023/0283717
Techniques for Decisioning Behavioral Pairing in a Task Assignment System
Application: 18/206,448 →
Publication: US 2023/0319187
Contact Routing System
Application: 18/222,049 →
Publication: US 2024/0020714
Techniques for Data Matching in a Contact Center System
Application: 18/351,914 →
Publication: US 2023/0362303
Contact Center System
Application: 18/381,903 →
Publication: US 2024/0129407
Techniques for Behavioral Pairing in a Task Assignment System
Application: 18/428,544 →
Publication: US 2024/0248756
Matching Using Agent/Caller Sensitivity to Performance
Application: 18/511,253 →
Publication: US 2024/0089376
Method and System for Teleconferencing Using Coordinated Mobile Devices
Application: 18/573,861 →
Publication: US 2024/0291872
Techniques for Behavioral Pairing in a Task Assignment System with an External Pairing System
Application: 18/598,479 →
Publication: US 2024/0289167
Techniques for Workforce Management in a Task Assignment System
Application: 18/615,815 →
Publication: US 2024/0311714
Techniques for Data Matching in a Contact Center System
Application: 18/666,310 →
Publication: US 2024/0305717
Techniques for Optimizing Assistance Channel Routing
Application: 18/714,143 →
Publication: US 2025/0039300
Techniques for Benchmarking Performance in a Contact Center System
Application: 18/809,579 →
Publication: US 2024/0414269
Techniques for Decisioning Behavioral Pairing in a Task Assignment System
Application: 18/810,216 →
Publication: US 2024/0414271
Related Assignments (25)
Other recorded transfers of the patents in this record — the chain of ownership.
Security Agreement Jan 10, 2013
From: AVAYA, INC.
To: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
Reel/Frame 029608/0256 →
Assignment of Assignor's Interest Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031529/0833 →
Assignment of Assignor's Interest Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031529/0636 →
Assignment of Assignor's Interest Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031530/0076 →
Assignment of Assignor's Interest Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031527/0539 →
Assignment of Assignor's Interest Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031528/0491 →
Assignment of Assignor's Interest Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031527/0719 →
Assignment of Assignor's Interest Nov 12, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031581/0778 →
Assignment of Assignor's Interest Nov 12, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031582/0214 →
Assignment of Assignor's Interest Nov 12, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031582/0046 →
Assignment of Assignor's Interest Dec 3, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031705/0498 →
Release of Security Interest in Patents Feb 18, 2014
From: PLATINUM CAPITAL PARTNERS INC.
To: CATAPHORA, INC.
Reel/Frame 032271/0582 →
Assignment of Assignor's Interest Nov 11, 2014
From: OPTICAL RESOURCES, INC.
To: EMAGIN CORPORATION
Reel/Frame 034142/0112 →
Security Interest Oct 29, 2015
From: SATMAP INTERNATIONAL HOLDINGS, LTD.
To: ORIX VENTURES, LLC
Reel/Frame 036917/0627 →
Change of Name May 11, 2016
From: SATMAP INTERNATIONAL HOLDINGS, LTD.
To: AFINITI INTERNATIONAL HOLDINGS, LTD.
Reel/Frame 038664/0965 →
Security Interest Jan 27, 2017
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS INC.; OCTEL COMMUNICATIONS CORPORATION; VPNET TECHNOLOGIES, INC.
To: CITIBANK, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 041576/0001 →
Assignment of Assignor's Interest Apr 18, 2017
From: AFINITI INTERNATIONAL HOLDINGS, LTD.
To: AFINITI EUROPE TECHNOLOGIES LIMITED
Reel/Frame 042043/0838 →
Corrective Assignment to Correct to Remove Patent Number 6996948 Previously Recorded at Reel: 036917 Frame: 0627. Assignor(S) Hereby Confirms the Security Interest. Jul 28, 2017
From: SATMAP INTERNATIONAL HOLDINGS, LTD.
To: ORIX VENTURES, LLC
Reel/Frame 043452/0193 →
Bankruptcy Court Order Releasing All Liens Including the Security Interest Recorded at Reel/Frame 025863/0535 Dec 15, 2017
From: THE BANK OF NEW YORK MELLON TRUST, NA
To: AVAYA INC.
Reel/Frame 044892/0001 →
Bankruptcy Court Order Releasing All Liens Including the Security Interest Recorded at Reel/Frame 041576/0001 Dec 15, 2017
From: CITIBANK, N.A.
To: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS INC.; OCTEL COMMUNICATIONS LLC (FORMERLY KNOWN AS OCTEL COMMUNICATIONS CORPORATION); VPNET TECHNOLOGIES, INC.
Reel/Frame 044893/0531 →
Bankruptcy Court Order Releasing All Liens Including the Security Interest Recorded at Reel/Frame 030083/0639 Dec 15, 2017
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
To: AVAYA INC.
Reel/Frame 045012/0666 →
Bankruptcy Court Order Releasing All Liens Including the Security Interest Recorded at Reel/Frame 029608/0256 Dec 15, 2017
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
To: AVAYA INC.
Reel/Frame 044891/0801 →
Security Interest Dec 28, 2017
From: AFINITI INTERNATIONAL HOLDINGS, LTD. (F/K/A SATMAP INTERNATIONAL HOLDINGS, LTD.
To: ORIX VENTURES, LLC
Reel/Frame 044502/0236 →
Release of Security Interest Jan 9, 2018
From: CITICORP USA, INC.
To: AVAYA, INC.; SIERRA HOLDINGS CORP.; AVAYA TECHNOLOGY, LLC; OCTEL COMMUNICATIONS LLC
Reel/Frame 045032/0213 →
Security Interest Jan 10, 2018
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.
To: GOLDMAN SACHS BANK USA, AS COLLATERAL AGENT
Reel/Frame 045034/0001 →