Patent Assignment
Reel/Frame 043452/0193
Corrective Assignment to Correct to Remove Patent Number 6996948 Previously Recorded at Reel: 036917 Frame: 0627. Assignor(S) Hereby Confirms the Security Interest.
Recorded: 2017-07-28
Pages: 10
Assignor
SATMAP INTERNATIONAL HOLDINGS, LTD.
Executed: 2015-10-28
Assignee
ORIX VENTURES, LLC
245 PARK AVENUE, 19TH FLOOR, ATTN: GENERAL COUNSEL, NEW YORK, NEW YORK, 10167
Covered Properties
(40)
Systems and Methods for Routing Callers to an Agent in a Contact Center
Systems and Methods for Routing Callers to an Agent in a Contact Center
Call Routing Methods and Systems Based on Multiple Variable Standardized Scoring
Agent Satisfaction Data for Call Routing Based on Pattern Matching Alogrithm
Shadow Queue for Callers in a Performance/Pattern Matching Based Call Routing System
Selective Mapping of Callers in a Call Center Routing System
Balancing Multiple Computer Models in a Call Center Routing System
Separate Pattern Matching Algorithms and Computer Models Based on Available Caller Data
Separate Matching Models Based on Type of Phone Associated with a Caller
Jumping callers held in queue for a call center routing system
Routing callers from a set of callers based on caller data
Systems and Methods for Routing Callers to an Agent in a Contact Center
Selective Mapping of Callers in a Call-Center Routing System Based on Individual Agent Settings
Probability Multiplier Process for Call Center Routing
Estimating Agent Performance in a Call Routing Center System
Predicted Call Time as Routing Variable in a Call Routing Center System
Systems and Methods for Routing Callers to an Agent in a Contact Center
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Call Mapping Systems and Methods Using Bayesian Mean Regression (Bmr)
Systems and Methods for Routing Callers to an Agent in a Contact Center
Use of Abstracted Data in Pattern Matching System
Matching Using Agent/Caller Sensitivity to Performance
Matching Using Agent/Caller Sensitivity to Performance
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Selective Mapping of Callers in a Call Center Routing System
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Call Mapping Systems and Methods Using Bayesian Mean Regression (Bmr)
Systems and Methods for Routing Callers to an Agent in a Contact Center
Systems and Methods for Routing a Contact to an Agent in a Contact Center
Systems and Methods for Routing Callers to an Agent in a Contact Center
Systems and Methods for Routing Callers to an Agent in a Contact Center
Systems and Methods for Routing Callers to an Agent in a Contact Center
Selective Mapping of Callers in a Call Center Routing System
Selective Mapping of Callers in a Call Center Routing System
Balancing Multiple Computer Models in a Call Center Routing System
Patent:
48,476 →
Application:
14/750,965 →
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Balancing Multiple Computer Models in a Call Center Routing System
Patent:
48,412 →
Application:
14/788,469 →
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Related Assignments
(25)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest
Nov 30, 2009
From: CHISHTI, ZIA; SPOTTISWOODE, STUART J.P.; JONES, CHRISTOPHER W.
To: THE RESOURCE GROUP INTERNATIONAL LTD
Reel/Frame 023581/0532 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031530/0076 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031527/0539 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031527/0719 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031528/0371 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031528/0695 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031529/0247 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031529/0636 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031529/0833 →
Assignment of Assignor's Interest
Nov 12, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031582/0214 →
Assignment of Assignor's Interest
Nov 12, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031581/0778 →
Assignment of Assignor's Interest
Nov 12, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031582/0391 →
Assignment of Assignor's Interest
Nov 12, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031582/0046 →
Assignment of Assignor's Interest
Nov 12, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031583/0025 →
Assignment of Assignor's Interest
Nov 12, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031582/0639 →
Assignment of Assignor's Interest
Nov 12, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031582/0494 →
Assignment of Assignor's Interest
Dec 3, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031705/0498 →
Assignment of Assignor's Interest
Jan 10, 2014
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031942/0608 →
Release of Security Interest in Patents
Feb 18, 2014
From: PLATINUM CAPITAL PARTNERS INC.
To: CATAPHORA, INC.
Reel/Frame 032271/0582 →
Assignment of Assignor's Interest
Mar 21, 2014
From: CHISHTI, ZIA; SPOTTISWOODE, S. JAMES; JONES, CHRIS W.
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 032498/0677 →
Assignment of Assignor's Interest
Nov 11, 2014
From: OPTICAL RESOURCES, INC.
To: EMAGIN CORPORATION
Reel/Frame 034142/0112 →
Corrective Assignment to Correct the Assignee Name Previously Recorded at Reel: 032498 Frame: 0677. Assignor(S) Hereby Confirms the Assignment.
Aug 31, 2015
From: CHISHTI, ZIA; SPOTTISWOODE, STUART J.; JONES, CHRIS W.
To: THE RESOURCE GROUP INTERNATIONAL LIMITED
Reel/Frame 036488/0355 →
Security Interest
Oct 29, 2015
From: SATMAP INTERNATIONAL HOLDINGS, LTD.
To: ORIX VENTURES, LLC
Reel/Frame 036917/0627 →
Change of Name
May 11, 2016
From: SATMAP INTERNATIONAL HOLDINGS, LTD.
To: AFINITI INTERNATIONAL HOLDINGS, LTD.
Reel/Frame 038664/0965 →
Assignment of Assignor's Interest
Apr 18, 2017
From: AFINITI INTERNATIONAL HOLDINGS, LTD.
To: AFINITI EUROPE TECHNOLOGIES LIMITED
Reel/Frame 042043/0838 →