Patent Assignment
Reel/Frame 038664/0965
Change of Name
Recorded: 2016-05-11
Pages: 4
Assignor
SATMAP INTERNATIONAL HOLDINGS, LTD.
Executed: 2016-03-31
Assignee
AFINITI INTERNATIONAL HOLDINGS, LTD.
CRAWFORD HOUSE, 50 CEDAR AVENUE, HAMILTON, HM11, BERMUDA
Covered Properties
(74)
Systems and Methods for Routing Callers to an Agent in a Contact Center
PCT:
PCT/US2008/077042 ↗
Routing Callers from a Set of Callers Based on Caller Data
PCT:
PCT/US2009/031611 ↗
Call Routing Methods and Systems Based on Multiple Variable Standardized Scoring and Shadow Queue
PCT:
PCT/US2009/054352 ↗
Systems and Methods in a Call Center Routing System
PCT:
PCT/US2009/061537 ↗
Separate Matching Models Based on Available Caller Data and/or Type of Phone Associated with a Caller
PCT:
PCT/US2009/066254 ↗
Call Mapping Systems and Methods Using Bayesian Mean Regression (Bmr)
PCT:
PCT/US2013/033261 ↗
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
PCT:
PCT/US2013/033265 ↗
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
PCT:
PCT/US2013/033268 ↗
Systems and Methods for Routing Callers to an Agent in a Contact Center
Systems and Methods for Routing Callers to an Agent in a Contact Center
Call Routing Methods and Systems Based on Multiple Variable Standardized Scoring
Agent Satisfaction Data for Call Routing Based on Pattern Matching Alogrithm
Shadow Queue for Callers in a Performance/Pattern Matching Based Call Routing System
Time to Answer Selector and Advisor for Call Routing Center
Application:
12/266,415 →
Publication:
US 2010/0111288
Pooling Callers for Matching to Agents Based on Pattern Matching Algorithms
Selective Mapping of Callers in a Call Center Routing System
Balancing Multiple Computer Models in a Call Center Routing System
Routing Callers to Agents Based on Personality Data of Agents
Application:
12/267,459 →
Publication:
US 2010/0020959
Routing Callers to Agents Based on Time Effect Data
Application:
12/267,471 →
Publication:
US 2010/0020961
Separate Pattern Matching Algorithms and Computer Models Based on Available Caller Data
Separate Matching Models Based on Type of Phone Associated with a Caller
Jumping callers held in queue for a call center routing system
Routing callers out of queue order for a call center routing system
Application:
12/331,186 →
Publication:
US 2009/0190750
Routing callers from a set of callers based on caller data
Systems and Methods for Routing Callers to an Agent in a Contact Center
Pooling Callers for a Call Center Routing System
Application:
12/331,210 →
Publication:
US 2009/0190745
Skipping a Caller in Queue for a Call Routing Center
Application:
12/355,602 →
Publication:
US 2009/0232294
Selective Mapping of Callers in a Call-Center Routing System Based on Individual Agent Settings
Probability Multiplier Process for Call Center Routing
Estimating Agent Performance in a Call Routing Center System
Precalculated Caller-Agent Pairs for a Call Center Routing System
Predicted Call Time as Routing Variable in a Call Routing Center System
Systems and Methods for Routing Callers to an Agent in a Contact Center
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Call Mapping Systems and Methods Using Bayesian Mean Regression (Bmr)
Systems and Methods for Routing Callers to an Agent in a Contact Center
Use of Abstracted Data in Pattern Matching System
Matching Using Agent/Caller Sensitivity to Performance
Matching Using Agent/Caller Sensitivity to Performance
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Selective Mapping of Callers in a Call Center Routing System
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Call Mapping Systems and Methods Using Bayesian Mean Regression (Bmr)
Systems and Methods for Routing Callers to an Agent in a Contact Center
Systems and Methods for Routing a Contact to an Agent in a Contact Center
Systems and Methods for Routing Callers to an Agent in a Contact Center
Systems and Methods for Routing Callers to an Agent in a Contact Center
Systems and Methods for Routing Callers to an Agent in a Contact Center
Selective Mapping of Callers in a Call Center Routing System
Selective Mapping of Callers in a Call Center Routing System
Balancing Multiple Computer Models in a Call Center Routing System
Patent:
48,476 →
Application:
14/750,965 →
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Balancing Multiple Computer Models in a Call Center Routing System
Patent:
48,412 →
Application:
14/788,469 →
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
Techniques for Behavioral Pairing in a Contact Center System
Techniques for Hybrid Behavioral Pairing in a Contact Center System
Techniques for Hybrid Behavioral Pairing in a Contact Center System
Systems and Methods for Routing Callers to an Agent in a Contact Center
Patent:
9,654,641 →
Application:
14/957,039 →
Techniques for Behavioral Pairing in a Contact Center System
Patent:
9,871,924 →
Application:
15/000,739 →
Techniques for Behavioral Pairing in a Contact Center System
Patent:
9,917,949 →
Application:
15/000,762 →
Techniques for Behavioral Pairing in a Contact Center System
Patent:
10,051,126 →
Application:
15/000,775 →
Techniques for Behavioral Pairing in a Contact Center System
Patent:
10,051,124 →
Application:
15/000,797 →
Systems and Methods for Routing Callers to an Agent in a Contact Center
Patent:
10,135,987 →
Application:
15/010,319 →
Techniques for Benchmarking Pairing Strategies in a Contact Center System
Patent:
9,712,676 →
Application:
15/131,915 →
Systems and Methods for Pooling and Matching a Caller to an Agent in a Contact Center
Application:
61/084,201 →
Predicted Call Time as Routing Variable in a Call Routing Center System
Application:
61/378,845 →
Call Mapping Systems and Methods Using Bayesian Mean Regression (Bmr)
Application:
61/615,772 →
Call Mapping Systems and Methods Utilizing Time Effects
Application:
61/615,779 →
Call Mapping Systems and Methods Using Variance Algorithm (Va)
Application:
61/615,788 →
Use of Abstracted Data in Pattern Matching System
Application:
61/705,040 →
Techniques for Collaborative Allocation
Application:
62/261,780 →
Related Assignments
(25)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031527/0719 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031529/0466 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031529/0247 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031528/0695 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031528/0491 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031527/0539 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031531/0146 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031530/0500 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031530/0076 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031529/0833 →
Assignment of Assignor's Interest
Nov 1, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031529/0636 →
Assignment of Assignor's Interest
Nov 12, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031582/0214 →
Assignment of Assignor's Interest
Nov 12, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031582/0046 →
Assignment of Assignor's Interest
Nov 12, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031581/0778 →
Assignment of Assignor's Interest
Nov 12, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031581/0527 →
Assignment of Assignor's Interest
Dec 3, 2013
From: THE RESOURCE GROUP INTERNATIONAL LIMITED
To: SATMAP INTERNATIONAL HOLDINGS LIMITED
Reel/Frame 031705/0498 →
Release of Security Interest in Patents
Feb 18, 2014
From: PLATINUM CAPITAL PARTNERS INC.
To: CATAPHORA, INC.
Reel/Frame 032271/0582 →
Assignment of Assignor's Interest
Nov 11, 2014
From: OPTICAL RESOURCES, INC.
To: EMAGIN CORPORATION
Reel/Frame 034142/0112 →
Security Interest
Oct 29, 2015
From: SATMAP INTERNATIONAL HOLDINGS, LTD.
To: ORIX VENTURES, LLC
Reel/Frame 036917/0627 →
Assignment of Assignor's Interest
Apr 18, 2017
From: AFINITI INTERNATIONAL HOLDINGS, LTD.
To: AFINITI EUROPE TECHNOLOGIES LIMITED
Reel/Frame 042043/0838 →
Corrective Assignment to Correct to Remove Patent Number 6996948 Previously Recorded at Reel: 036917 Frame: 0627. Assignor(S) Hereby Confirms the Security Interest.
Jul 28, 2017
From: SATMAP INTERNATIONAL HOLDINGS, LTD.
To: ORIX VENTURES, LLC
Reel/Frame 043452/0193 →
Security Interest
Dec 28, 2017
From: AFINITI INTERNATIONAL HOLDINGS, LTD. (F/K/A SATMAP INTERNATIONAL HOLDINGS, LTD.
To: ORIX VENTURES, LLC
Reel/Frame 044502/0236 →
Assignment of Assignor's Interest
Feb 8, 2018
From: AFINITI INTERNATIONAL HOLDINGS, LTD.
To: AFINITI EUROPE TECHNOLOGIES LIMITED
Reel/Frame 044872/0937 →
Assignment of Assignor's Interest
Aug 1, 2018
From: AFINITI INTERNATIONAL HOLDINGS, LTD.
To: AFINITI EUROPE TECHNOLOGIES LIMITED
Reel/Frame 046521/0249 →
Release of Security Interest
Jun 12, 2019
From: ORIX GROWTH CAPITAL, LLC (F/K/A ORIX VENTURES, LLC)
To: AFINITI, LTD. (F/K/A SATMAP INTERNATIONAL HOLDINGS, LTD.)
Reel/Frame 049444/0836 →