IP Library Assignment 069816/0858
Patent Assignment
Reel/Frame 069816/0858

Patent Security Agreement

Recorded: 2025-01-03 Pages: 73
Assignor
AFINITI AI LIMITED
Executed: 2024-12-26
Assignee
ALTER DOMUS (US) LLC
225 WEST WASHINGTON STREET, 9TH FLOOR, CHICAGO, ILLINOIS, 60606
Covered Properties (234)
User Customizable Reverse Ring Tone
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Selective Mapping of Callers in a Call Center Routing System
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Systems and Methods for Routing Callers to an Agent in a Contact Center
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Systems and Methods for Routing Callers to an Agent in a Contact Center
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Systems and Methods for Routing Callers to an Agent in a Contact Center
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Selective Mapping of Callers in a Call Center Routing System
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Selective Mapping of Callers in a Call Center Routing System
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Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
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Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
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Balancing Multiple Computer Models in a Call Center Routing System
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Call Mapping Systems and Methods Using Variance Algorithm (Va) and/or Distribution Compensation
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Techniques for Behavioral Pairing in a Contact Center System
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Techniques for Hybrid Behavioral Pairing in a Contact Center System
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Techniques for Hybrid Behavioral Pairing in a Contact Center System
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Systems and Methods for Routing Callers to an Agent in a Contact Center
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Techniques for Behavioral Pairing in a Contact Center System
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Techniques for Behavioral Pairing in a Contact Center System
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Techniques for Behavioral Pairing in a Contact Center System
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Techniques for Behavioral Pairing in a Contact Center System
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Systems and Methods for Routing Callers to an Agent in a Contact Center
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Techniques for Benchmarking Pairing Strategies in a Contact Center System
Patent: 9,712,676 →
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Estimating Agent Performance in a Call Routing Center System
Patent: 48,846 →
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Techniques for Benchmarking Performance in a Contact Center System
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Matching Using Agent/Caller Sensitivity to Performance
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Matching Using Agent/Caller Sensitivity to Performance
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Use of Abstracted Data in Pattern Matching System
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Estimating Agent Performance in a Call Routing Center System
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Estimating Agent Performance in a Call Routing Center System
Patent: 48,896 →
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Use of Abstracted Data in Pattern Matching System
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Techniques for Benchmarking Paring Strategies in a Contact Center System
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Techniques for Benchmarking Pairing Strategies in a Contact Center System
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Techniques for Benchmarking Pairing Strategies in a Contact Center System
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Techniques for Benchmarking Pairing Strategies in a Contact Center System
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Techniques for Case Allocation
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Techniques for Behavioral Pairing Model Evaluation in a Contact Center System
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Techniques for L3 Pairing in a Contact Center System
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Publication: US US20180191902A1
Techniques for L3 Pairing in a Contact Center System
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Publication: US US20180191904A1
Techniques for L3 Pairing in a Contact Center System
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Techniques for Workforce Management in a Contact Center System
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Techniques for Behavioral Pairing Model Evaluation in a Contact Center System
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Techniques for Behavioral Pairing in a Dispatch Center System
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Techniques for Behavioral Pairing in a Contact Center System
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Techniques for Benchmarking Pairing Strategies in a Contact Center System
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Techniques for Estimating Expected Performance in a Task Assignment System
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Techniques for Hybrid Behavioral Pairing in a Contact Center System
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Techniques for Behavioral Pairing in a Contact Center System
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Techniques for Data Matching in a Contact Center System
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Related Assignments (25)
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Assignment of Assignor's Interest Nov 30, 2009
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To: THE RESOURCE GROUP INTERNATIONAL LTD
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Assignment of Assignor's Interest Nov 1, 2013
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