The Patent Place

	Code	Description	Pages	PDF
2019-02-11	`ADS`	Application Data Sheet	10	View
2019-02-11	`R3.73`	Assignee showing of ownership per 37 CFR 3.73	3	View
2019-02-11	`N417`	Electronic Filing System Acknowledgment Receipt	2	View
2018-09-20	`M327`	Miscellaneous Communication to Applicant - No Action Count	1	View
2018-09-20	`N572`	Response - Re: Informal Power of Attorney (PTOL-308)	1	View
2018-09-20	`APP.FILE.REC`	Filing Receipt	3	View
2018-09-11	`PA..`	Power of Attorney	1	View
2018-09-11	`WFEE`	Fee Worksheet (SB06)	2	View
2018-09-11	`N417`	Electronic Filing System Acknowledgment Receipt	3	View
2018-09-11	`CLM`	Claims	3	View
2018-09-11	`TR.PROV`	Provisional Cover Sheet (SB16)	4	View
2018-09-11	`ABST`	Abstract	1	View
2018-09-11	`SPEC`	Specification	33	View

Inventors

Andy Raphael Gouw Austin, TX

Wei Xun Ter Annapolis, MD

Naman Doshi Annapolis, MD

Travis Humphreys Annapolis, MD

Bayu Aji Wicaksono Annapolis, MD

Cameron Smith Durham, NC

Eric Kosiba Annapolis, MD

Attorneys & Agents of Record

MARGARET BAUMGARTNER Reg. 66676 Attorney · GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

JESSAMINE PILCHER Reg. 71271 Attorney · TAFT STETTINIUS & HOLLISTER LLP

RYAN HILER Reg. 72760 Attorney · TAFT STETTINIUS & HOLLISTER LLP

YOOJIN JUNG Reg. 76302 Attorney · BARNES & THORNBURG, LLP

Prosecution

GOLDMAN SACHS BANK USA, AS SUCCESSOR AGENT

from BANK OF AMERICA, N.A., AS RESIGNING AGENT

NOTICE OF SUCCESSION OF SECURITY INTERESTS AT REEL/FRAME 04814/0387 Recorded 2025-02-05

BANK OF AMERICA, N.A., AS COLLATERAL AGENT

from ECHOPASS CORPORATION, GENESYS TELECOMMUNICATIONS LABORATORIES, INC., GREENEDEN U.S. HOLDINGS II, LLC

SECURITY AGREEMENT Recorded 2019-02-22

GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

from GOUW, ANDY RAPHAEL, SMITH, CAMERON, TER, WEI XUN, DOSHI, NAMAN, HUMPHREYS, TRAVIS, WICAKSONO, BAYU AJI

ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded 2019-01-23

Method and System to Predict Workload Demand in a Customer Journey Application