System and method of scheduling assisted-service travel terminal representatives
A system and method of scheduling assisted-service travel terminal representatives which optimizes staffing of assisted-service travel terminals. The system includes a computer for analyzing the first travel information from a plurality of self-service travel terminals and second travel information from a plurality of assisted-service travel terminals to obtain a schedule of operation for the assisted-service travel terminals including optimal numbers of the travel terminal representatives, and for generating a report containing the schedule.
1. A method of scheduling assisted-service travel terminal representatives comprising the steps of:
(a) storing travel information;
(b) reading the travel information;
(c) analyzing the travel information;
(d) scheduling the assisted-service travel terminal representatives, based at least in part on analyzing the travel information; and
(e) generating a report containing the schedule, wherein the travel information comprises anticipated passenger loads and current assisted-service travel terminal representative work schedules, and wherein step (c) comprises the substeps of;
(c-1) identifying times for which at least a predetermined quantity of assisted-service travel terminal representatives are scheduled to work; and
(c-2) identifying times for which no more than a predetermined quantity of assisted-service travel terminal representatives are scheduled to work.
2. The method as recited in claim 1 , wherein the scheduling of the assisted-service travel terminal representatives is optimized to provide for one of improved customer service or reduced waste.
3. A method of scheduling assisted-service travel terminal representatives comprising the steps of:
(a) storing travel information;
(b) reading the travel information;
(c) analyzing the travel information;
(d) scheduling the assisted-service travel terminal representatives, based at least in part on analyzing the travel information; and
(e) generating a report containing the schedule, wherein the travel information comprises historical usage of self-service travel terminals and historical usage of assisted-service travel terminals, and wherein step (c) comprises the substeps of;
(c-1) determining a number of passengers that would use self-service travel terminals during a given time; and
(c-2) determining assisted-service travel terminal usage from when self-service travel terminals are not used.
4. The method as recited in claim 3 , wherein the scheduling of the assisted-service travel terminal representatives is optimized to provide for one of improved customer service or reduced waste.
5. A method of scheduling assisted-service travel terminal representatives comprising the steps of:
(a) storing travel information;
(b) reading the travel information;
(c) analyzing the travel information;
(d) scheduling the assisted-service travel terminal representatives, based at least in part on analyzing the travel information; and
(e) generating a report containing the schedule, wherein the travel information comprises travel time and usage of assisted-service travel terminals, and wherein step (c) comprises the substeps of;
(c-1) comparing the travel time to the usage of assisted-service travel terminals; and
(c-2) determining travel times at which self-service travel terminals are utilized no more than a predetermined quantity of time by passengers and assisted-service travel terminals are utilized at least a predetermined quantity of time by passengers.
6. The method as recited in claim 5 , wherein the scheduling of the assisted-service travel terminal representatives is optimized to provide for one of improved customer service or reduced waste.
7. A method of scheduling assisted-service travel terminal representatives comprising the steps of:
(a) storing travel information;
(b) reading the travel information;
(c) analyzing the travel information;
(d) scheduling the assisted-service travel terminal representatives, based at least in part on analyzing the travel information; and
(e) generating a report containing the schedule, wherein the travel information comprises travel destinations and use of self-service travel terminals by passengers going to the destinations, and wherein step (c) comprises the substeps of;
(c-1) comparing the travel destinations to use of self-service travel terminals by passengers going to the destinations; and
(c-2) determining destinations for which the self-service travel terminals are utilized no more than a predetermined quantity of time by passengers and assisted-service travel terminals are utilized at least a predetermined quantity of time by passengers.
8. The method as recited in claim 7 , wherein the scheduling of the assisted-service travel terminal representatives is optimized to provide for one of improved customer service or reduced waste.
9. A system for scheduling assisted-service travel terminal representatives comprising; a plurality of self-service travel terminals for storing first travel information; a plurality of assisted-service travel terminals for storing second travel information; and a computer operable to (i) analyze the first and second travel information, (ii) schedule the assisted-service travel terminal representatives, based at least in part on analyzing the travel information, and (iii) generating a report containing the schedule, wherein the first travel information comprises anticipated passenger loads, wherein the second travel information comprises current assisted-service travel terminal representative work schedules, and wherein the computer is adapted to analyze and schedule the assisted-service travel terminal representatives based on identifying times for which at least a predetermined quantity of assisted-service travel terminal representatives are scheduled to work; and identifying times for which no more than a predetermined quantity of assisted-service travel terminal representatives are scheduled to work.
10. A system for scheduling assisted-service travel terminal representatives comprising; a plurality of self-service travel terminals for storing first travel information; a plurality of assisted-service travel terminals for storing second travel information; and a computer operable to (i) analyze the first and second travel information. (ii) schedule the assisted-service travel terminal representatives, based at least in part on analyzing the travel information, and (iii) generating a report containing the schedule, wherein the first travel information comprises historical usage of self-service travel terminals, wherein the second travel information comprises historical usage of assisted-service travel terminals, and wherein the computer is adapted to analyze and schedule the assisted-service travel terminal representatives based on determining a number of passengers that would use self-service travel terminals during a given time; and determining assisted-service travel terminal usage from when self-service travel terminals are not used.
11. A system for scheduling assisted-service travel terminal representatives comprising; a plurality of self-service travel terminals for storing first travel information; a plurality of assisted-service travel terminals for storing second travel information; and a computer operable to (i) analyze the first and second travel information, (ii) schedule the assisted-service travel terminal representatives, based at least in part on analyzing the travel information, and (iii) generating a report containing the schedule, wherein the first travel information comprises travel time, wherein the second travel information comprises usage of assisted-service travel terminals, and wherein the computer is adapted to analyze and schedule the assisted-service travel terminal representatives based on comparing the first information to the second information; and determining travel times at which self-service travel terminals are utilized no more than a predetermined quantity by passengers and assisted-service travel terminals are utilized at least a predetermined quantity by passengers.
12. A system for scheduling assisted-service travel terminal representatives comprising; a plurality of self-service travel terminals for storing first travel information; a plurality of assisted-service travel terminals for storing second travel information; and a computer operable to (i) analyze the first and second travel information, (ii) schedule the assisted-service travel terminal representatives, based at least in part on analyzing the travel information, and (iii) generating a report containing the schedule, wherein the first travel information comprises travel destinations and, wherein the second information comprises use of self-service travel terminals by passengers going to the destinations, and wherein the computer is adapted to analyze and schedule the assisted-service travel terminal representatives based on comparing the first information to the second information and determining destinations for which the self-service travel terminals are utilized no more than a predetermined quantity utilized by the passengers and assisted-service travel terminals are utilized at least a predetermined quantity by the passengers.