Rules based ticketing for self-scheduling of appointments
A system to allow self-scheduling of appointments via an electronic network. The electronic network is configured to permit secure access thereto by a service recipient. The system comprises a self-scheduling server coupled to the electronic network for secure communications therewith. The self-scheduling server is adapted to receive appointment scheduling requests from the service recipient securely via the electronic network The self-scheduling server includes a processor which is coupled to a rule base, to a scheduling database, and receives the appointment scheduling requests. The processor is operable upon the appointment scheduling requests to authorize the appointment scheduling request to send appointment schedule information to the scheduling database for inclusion therein and to send an appointment acknowledgment to the service recipient securely via the electronic network.
1. A method of allowing patients to schedule their own medical appointments on a computerized scheduling system, the method comprising the steps of operating the computerized scheduling system to:
communicate directly with the patient over the Internet to accept a patient request to schedule a medical appointment of a requested type;
automatically review a record of the patient's completion of previous appointments;
automatically compare a measure of the patient's completion of previous appointments to a predetermined threshold;
automatically determine whether the measure of the patient's completion of previous appointments exceeds the predetermined threshold;
when the measure of the patient's completion of previous appointments exceeds the predetermined threshold, automatically accept the patient's request for the medical appointment on behalf of the patient;
when the measure of the patient's completion of previous appointments does not exceed the predetermined threshold, deny the patient's Internet request to schedule the medical appointment and require the patient to schedule the medical appointment through a human intermediary.
2. The method of claim 1 wherein the method further includes operating the computerized scheduling system to:
create at least one electronic ticket identifying a given patient and allowing the patient to schedule at least one medical appointment of a predetermined type as determined by the physician; the ticket having a status of unused or appointment completed; and
automatically schedule the medical appointment on behalf of the patient only if the status is unused and the requested type is the predetermined type of the electronic ticket.
3. The method of claim 2 further including the step of:
when the appointment is scheduled, changing the ticket status to appointment completed when the patient completes the appointment.
4. The method of claim 3 further including the step of:
after enrollment, accepting instructions from the patient to cancel an enrolled appointment and changing the status of the ticket to unused.
5. The method of claim 1 wherein the method further includes operating the computerized scheduling system to:
automatically schedule the medical appointment on behalf of the patient only if appointment times are available in a first set of appointment times; and
when appointment times are not available in the first set of appointment times, refer the patient to a human intemiediary to schedule the medical appointment in second times other than the first set of appointment times.
6. The method of claim 1 wherein the medical appointment is scheduled in a database providing an integrated patient medical record.
7. A computerized scheduling system allowing patients to schedule their own medical appointments comprising a stored program executing on an electronic computer, the stored program executing the program to:
communicate directly with the patient over the Internet to accept a patient request to schedule a medical appointment of a requested type;
automatically review a record of the patient's completion of previous appointments;
automatically compare a measure of the patient's completion of previous appointments to a predetermined threshold;
automatically determine whether the measure of the patient's completion of previous appointments exceeds the predetermined threshold;
when the measure of the patient's completion of previous appointments exceeds the predetermined threshold, automatically accept the patient's request for the medical appointment on behalf of the patient;
when the measure of the patient's completion of previous appointments does not exceed the predetermined threshold, deny the patient's Internet request to schedule the medical appointment and require the patient to schedule the medical appointment through a human intermediary.
8. The computerized scheduling system of claim 7 wherein the stored program further executes to:
create at least one electronic ticket identifying a given patient and allowing the patient to schedule at least one medical appointment of a predetermined type as determined by the physician; the ticket having a status of unused or appointment completed; and
automatically schedule the medical appointment on behalf of the patient only if the status is unused and the requested type is the predetermined type of the electronic ticket.
9. The computerized scheduling system of claim 8 wherein the stored program further executes to:
when the appointment is scheduled, change the ticket status to appointment completed when the patient completes the appointment.
10. The computerized scheduling system of claim 9 wherein the stored program further executes to:
after enrollment, accept instructions from the patient to cancel an enrolled appointment and changing the status of the ticket to unused.
11. The computerized scheduling system of claim 7 wherein the stored program further executes to:
automatically schedule the medical appointment on behalf of the patient only if appointment times are available in a first set of appointment times; and
when appointment times are not available in the first set of appointment times, refer the patient to a human intermediary to schedule the medical appointment in second times other than the first set of appointment times.
12. The computerized scheduling system of claim 7 wherein the medical appointment is scheduled in a database providing an integrated patient medical record.