System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with telephone-based service utilization and control
A method and system for telephone-based service utilization and control in conjunction with interactive, real-time, voice transmission of information to a user is disclosed. A voice service system provides creation and automatic deployment of personalized, dynamic and interactive voice services, including information derived from on-line analytical processing (OLAP) systems and other data repositories. In conjunction with such services, a user may use a telephone to control such services. For example, the user may subscribe and unsubscribe to a service using the telephone, be notified of new services via the telephone, and retrieve sound files via the telephone.
1. A system for controlling voice service subscriptions, comprising:
a first system for generating at least one markup document personalized for at least one subscriber of at least one voice service;
a call server comprising:
a storage device for storing the at least one markup document;
a call builder operative to initiate an outbound voice-enabled communication to the at least one subscriber using the at least one markup document; and
a call receiver operative to accept an inbound voice-enabled communication from the at least one subscriber;
wherein the call server accesses the at least one markup document for dynamically interacting with the at least one subscriber during either outbound or inbound voice-enabled communications, to control the at least one subscriber's subscription, wherein the at least one markup document comprises one or more input elements that enable the user to perform at least one of un-subscribing to the at least one voice service, changing one or more subscription criteria, or subscribing to one or more additional voice services.
2. The system of claim 1 , wherein the call server further comprises an authentication module operative to authenticate an inbound voice-enabled communication.
3. The system of claim 1 , wherein the call server further comprises:
a parser operative to extract text from the at least one markup document; and
a text-to-speech engine for converting the extracted text into speech.
4. The system of claim 1 , wherein the call server further comprises a search module operative to search markup documents stored in the storage device.
5. The system of claim 4 , wherein the search module comprises an SQL engine operative to query the storage device.
6. The system of claim 1 , wherein the storage device comprises a relational database.
7. The system of claim 1 , wherein the at least one markup document comprises at least one extensible markup language (XML) document.
8. The system of claim 1 , wherein the at least one markup document comprises at least one active voice page.
9. The system of claim 1 , wherein the at least one markup document comprises information accessed from an on-line analytical processing (OLAP) system.
10. A method for controlling voice service subscriptions, comprising:
enabling a user to subscribe to at least one voice service that can output personalized information to the user during an interactive voice broadcast;
generating at least one active voice page personalized for the user;
initiating an outbound call to the user, using the at least one active voice page, to commence an interactive voice broadcast with the user; and
dynamically interacting with the user in real-time during the interactive voice broadcast using the at least one active voice page generated for the user, to control the user's subscription, wherein the at least one active voice page comprises one or more input elements that enable the user to perform at least one of un-subscribing to the at least one voice service, changing one or more subscription criteria, or subscribing to one or more additional voice services.
11. A system for controlling voice service subscriptions, comprising:
means for enabling a user to subscribe to at least one voice service that can output personalized information to the user during an interactive voice broadcast;
means for generating at least one active voice page personalized for the user;
means for initiating an outbound call to the user, using the at least one active voice page, to commence an interactive voice broadcast with the user; and
means for dynamically interacting with the user in real-time during the interactive voice broadcast using the at least one active voice page generated for the user, to control the user's subscription, wherein the at least one active voice page comprises one or more input elements that enable the user to perform at least one of un-subscribing to the at least one voice service, changing one or more subscription criteria, or subscribing to one or more additional voice services.