Forwarding IM messages to E-mail
Systems for forwarding an E-mail message to a user when instant messages from a sender cannot be forwarded to a secondary IM processing device comprise a primary IM processing device configured to send and receive E-mail messages and a router configured to route E-mail messages between the primary IM processing device and a sender's processing device. An E-mail user agent is coupled to the router and configured to provide access to E-mail information including an address of the sender such that an E-mail message can be sent to the sender's processing device. The router is further configured to receive notification at the primary IM processing device of a reply from the sender's processing device. Other systems and methods are also provided.
1. A method for handling E-mail messages, comprising:
receiving an instant message (IM) from a sender in a chat session at a primary IM processing client application of a primary IM processing device configured to process E-mail and IM messages, the primary IM processing client having either an online-present, an online-away, or offline availability state for IM communications, the IM addressed to a recipient;
determining at the primary IM processing client application whether the recipient of the IM is available to receive instant messages (IMs) at the primary IM processing device or at a secondary IM device of the recipient, wherein the secondary IM device reports its availability status to the primary IM processing device, an availability state of online-away or offline indicating that the recipient is not available to receive instant messages at a device having the online-away or offline state;
in response to determining that the recipient is not available to receive instant messages at the primary IM processing device or at the secondary device, determining, at the primary IM processing client application, whether to send an E-mail message to the recipient;
in response to determining to send an E-mail to the recipient, generating an E-mail message addressed to the recipient; and
sending the E-mail message to the recipient.
2. The method of claim 1 , further comprising determining that a processing application of the sender of the IM message is available and adapted to handle E-mail messages when an E-mail reply is received by the primary IM processing application within a designated time period.
3. The method of claim 1 , further comprising determining that the sender's processing application is unavailable when a reply message is not received by the primary IM processing application within a designated time period.
4. The method of claim 2 , further comprising transacting an E-mail session between the processing application of the sender and the primary IM processing client application of the recipient.
5. The method of claim 2 , further comprising sending the processing application of the sender an E-mail message.
6. The method of claim 1 , further comprising accessing an address book database to select an address for sending the E-mail message to a processing application of the sender.
7. The method of claim 1 , further comprising determining that the reply received by the primary IM processing application is from a correct sender by reviewing at least one of a message identification, transactional identification or stamp from a POP3 server.
8. The method of claim 1 , further comprising polling a POP3 server by a client of the primary IM processing client application for the E-mail message.
9. The method of claim 1 , further comprising receiving an event notification at the primary IM processing client application from an E-mail server associated with the processing application of the sender.
10. The method of claim 1 , further comprising querying the processing application of the sender as to whether the sender wishes to send an E-mail message to the primary IM processing client application.
11. The method of claim 1 , further comprising attempting to forward an instant message from the recipient's primary IM processing application to an available secondary IM processing application and the attempt to forward the IM message being unsuccessful.
12. The method of claim 1 , further comprising accessing information on E-mail accounts for the sender.
13. The method of claim 12 , wherein the accessing information on E-mail accounts for the sender further comprises accessing an E-mail user agent of the primary IM processing application configured to provide access to obtain address information for the sender.