System and method for disputing individual items that are the subject of a transaction
A system and method for disputing individual items that are the subject of a transaction includes storing, in a database, a record of a transaction in which a plurality of goods or services were sold to an individual that owns a transaction card through which access to monetary funds may be obtained, so that the transaction is identified by a transaction identifier. Also, information identifying each good or service that is a subject of the transaction is associated with said transaction identifier. A cost associated with one of the goods or services associated with the transaction identifier is disputed, without subjecting costs of all goods or services that are associated with said transaction identifier to dispute.
1. A method, comprising:
authorizing, by a transaction dispute processor, a financial transaction involving a transaction account;
storing, by the processor and in a database, a transaction identifier identifying the transaction;
associating, by the processor, level three data with the transaction including a record of at least one transacted good or service involved in the transaction and including a record of a price associated with the at least one transacted good or service;
receiving, by the processor, an indication of a dispute involving the transaction;
identifying, by the processor, at least one disputed good or service of the at least one transacted good or service involved in the dispute; and
crediting, by the processor, the transaction account with an amount associated with the at least one disputed good or service.
2. The method of claim 1 , further comprising storing, in the database, a reference to the disputed good or service.
3. The method of claim 1 , in which the transaction account is a debit card.
4. The method of claim 1 , in which the transaction account is a credit card.
5. The method of claim 1 , in which the transaction account is a stored value card.
6. The method of claim 1 , in which associating level three data with the transaction further comprises associating a stock keeping unit (SKU) associated with the at least one transacted good or service.
7. The method of claim 1 , in which the indication of the dispute is received through a web page.
8. The method of claim 7 , further comprising:
receiving a reason for the dispute from a holder of the transaction account;
storing the reason in the database; and
associating the reason with the transaction identifier.
9. The method of claim 7 , further comprising displaying the level three data on the web page.
10. The method of claim 1 , further comprising adding the amount to the balance of the transaction account after the dispute is resolved.
11. The method of claim 1 , in which associating level three data with the transaction further comprises associating a classification with the at least one transacted good or service.
12. A system, comprising:
a network interface communicating with a memory;
the memory communicating with a financial transaction dispute processor, wherein the memory stores a processor program; and
the processor, when executing the processor program, performs operations comprising:
authorizing, by the processor, a financial transaction involving a transaction account;
storing, by the processor and in a database, a transaction identifier identifying the transaction;
associating, by the processor, level three data with the transaction including a record of at least one transacted good or service involved in the transaction and including a record of a price associated with the at least one transacted good or service;
receiving, by the processor, an indication of a dispute involving the transaction;
identifying, by the processor, at least one disputed good or service of the at least one transacted good or service involved in the dispute; and
crediting, by the processor, the transaction account with an amount associated with the at least one disputed good or service.
13. The system of claim 12 , the operations further comprising storing, in the memory, a reference to the disputed good or service.
14. The system of claim 12 , the operations further comprising processing a web page having the indication of the dispute involving the transaction.
15. The system of claim 12 , the operations further comprising:
receiving a reason for the dispute from a holder of the transaction account;
storing the reason in the memory; and
associating the reason with the transaction identifier.
16. The system of claim 12 , the operations further comprising adding an amount of the disputed good or service of the transaction to the balance of the transaction card when the dispute is resolved.
17. A non-transitory processor-readable storage medium having processor-executable instructions stored thereon that, in response to execution by a financial transaction dispute processor, causes the processor perform a operations comprising:
authorizing, by the processor, a financial transaction involving a transaction account;
storing, by the processor and in a database, a transaction identifier identifying the transaction;
associating, by the processor, level three data with the transaction including a record of at least one transacted good or service involved in the transaction and including a record of a price associated with the at least one transacted good or service;
receiving, by the processor, an indication of a dispute involving the transaction;
identifying, by the processor, at least one disputed good or service of the at least one transacted good or service involved in the dispute; and
crediting, by the processor, the transaction account with an amount associated with the at least one disputed good or service.