Method and system for self-learning issues remediation

1. A system for providing automated remediation, comprising:

a health monitoring system operable to generate health status information related to a plurality of information handling system resources and a plurality of user's use thereof, the health monitoring system further comprising:

a survey module operable to process manually provided information related to the plurality of information handling system resources the plurality of user's use thereof to generate survey information;

an import module operable to process automatically collected information related to the configuration status of the plurality of information handling system resources and the plurality of user's use thereof to generate imported information; and

a provisioning module operable to perform provisioning operations related to the plurality of information handling system resources and the plurality of user's use thereof;

a state analysis module operable to use the survey information and the imported information to generate state analysis information related to the plurality of information handling system resources; perform comparison operations between the state analysis information and a plurality of health baseline information; and determine individual information handling system resources not conforming to predetermined health status parameters associated with the plurality of health baseline information; and

a remediation system operable to use the health status information to perform remediation operations on the plurality of information handling system resources.

2. The system of claim 1 , wherein the health monitoring system further comprises:

a health baseline module operable to:

provide the plurality of health baseline information to the state analysis module;

receive modifications to the predetermined health status parameters associated with the plurality of health baseline information; and

generate a request for a remediation operation to be performed on the individual information handling system resources not conforming to the predetermined health status parameters.

3. The system of claim 1 , wherein the remediation system further comprises:

a remediation queuing module operable to:

receive remediation operation requests from the health monitoring system; and

process the remediation operation requests to generate a queue of remediation operation requests.

4. The system of claim 1 , wherein the remediation system further comprises:

a health remediation module operable to:

receive a queued remediation operation request from the remediation queuing module;

perform associated remedial operations on the related individual information handling system resources; and

provide modifications to the predetermined health status parameters associated with the plurality of health baseline information.

5. The system of claim 1 , further comprising:

an operational data store (ODS) comprising operational information related to the plurality of information handling system resources and the plurality of user's use thereof;

an online transaction processing (OLTP) module operable to process the operational information to generate rules queries and to perform rules processing transactions; and

a decision analytics module operable to process the operational information to generate rules queries and to perform analysis operations.

6. The system of claim 1 , further comprising:

a repository of known good remediation operations performed by the remediation system,

a rules engine comprising a plurality of rules referenced to a business object model, wherein each of the plurality of rules defines at least one condition to be met and at least one action to be taken in response and the business object module comprises an extensible markup language (XML) schema;

a rules service module operable to receive a request for a rules query, submit the rules query to the rules engine, receive the results of the rules query from the rules engine, and provide the results of the rules query to the requestor; and

a document generation module operable to provide the state analysis information, the health baseline information, and information related to the remediation operations in a predetermined format.

7. The system of claim 1 , further comprising:

a remote management system operable to:

automatically collect information related to the configuration status of the plurality of information handling resources and the plurality of user's use thereof as automatically collected information; and

provide the automatically collected information to the import module of the health monitoring system.

8. The system of claim 7 , wherein the configuration status information related to the plurality of information handling resources is stored in a configuration management database (CMDB).

9. A method for providing automated remediation, comprising:

using a health monitoring system to generate health status information related to a plurality of information handling system resources and a plurality of user's use thereof;

using a remediation system to use the health status information to perform remediation operations on the plurality of information handling system resources;

using a survey module to process manually provided information related to the plurality of information handling system resources the plurality of user's use thereof to generate survey information;

using an import module to process automatically collected information related to the configuration status of the plurality of information handling system resources and the plurality of user's use thereof to generate imported information; and

using a provisioning module to perform provisioning operations related to the plurality of information handling system resources and the plurality of user's use thereof;

using the survey information and the imported information to generate state analysis information related to the plurality of information handling system resources;

performing comparison operations between the state analysis information and a plurality of health baseline information; and

determining individual information handling system resources not conforming to predetermined health status parameters associated with the plurality of health baseline information.

10. The method of claim 9 , wherein the health monitoring system further comprises:

using a health baseline module to:

provide the plurality of health baseline information to generate the state analysis;

receive modifications to the predetermined health status parameters associated with the plurality of health baseline information; and

generate a request for a remediation operation to be performed on the individual information handling system resources not conforming to the predetermined health status parameters.

11. The method of claim 9 , wherein the remediation system further comprises:

using a remediation queuing module to:

receive remediation operation requests from the health monitoring system; and

process the remediation operation requests to generate a queue of remediation operation requests.

12. The method of claim 9 , wherein the remediation system further comprises:

using a health remediation module to:

receive a queued remediation operation request from the remediation queuing module;

perform associated remedial operations on the related individual information handling system resources; and

provide modifications to the predetermined health status parameters associated with the plurality of health baseline information.

13. The method of claim 9 , further comprising:

using an operational data store (ODS) comprising operational information related to the plurality of information handling system resources and the plurality of user's use thereof;

using an online transaction processing (OLTP) module to process the operational information to generate rules queries and to perform rules processing transactions; and

using a decision analytics module to process the operational information to generate rules queries and to perform analysis operations.

14. The method of claim 9 , further comprising:

using a repository of known good remediation operations performed by the remediation system,

using a rules engine comprising a plurality of rules referenced to a business object model, wherein each of the plurality of rules defines at least one condition to be met and at least one action to be taken in response and the business object module comprises an extensible markup language (XML) schema;

using a rules service module to receive a request for a rules query, submit the rules query to the rules engine, receive the results of the rules query from the rules engine, and provide the results of the rules query to the requestor; and

using a document generation module to provide the state analysis information, the health baseline information, and information related to the remediation operations in a predetermined format.

15. The method of claim 9 , further comprising:

using a remote management system to:

automatically collect information related to the configuration status of the plurality of information handling resources and the plurality of user's use thereof as automatically collected information; and

provide the automatically collected information to the import module of the health monitoring system.

16. The method of claim 15 , wherein the configuration status information related to the plurality of information handling resources is stored in a configuration management database (CMDB).