Services and transactions in a telephony network
A method of operating a telephony service on a telephony network is disclosed. The method comprises the steps of establishing and/or requesting a telephonic connection and/or a call between a caller and a call recipient, receiving a command signal initiated by the caller and/or the call recipient and/or the telephony network during any phase in the call process, the command signal comprising a data signal and/or tone, and initiating a service to the caller and/or the call recipient, or initiating a transaction between the caller and the call recipient in response to receiving the command signal other than a standard call connect and/or disconnect command. Preferably, the data signal and/or tone relates to one of the “*”, “0” or “#” keys of the telephone equipment of the caller, wherein each of the “*”, “0” or “#” keys is associated with a different category of service or transaction.
1. A method of conducting a service or transaction between a caller and a call recipient on a telephony network, the method comprising:
at a telephony service location remote from a caller and a call recipient:
receiving, from the caller, a telephony request for establishing a connection to the call recipient the request having been initiated by the caller specifying a number associated with the call recipient;
receiving, from a communication device of the caller, a command signal during a call connect process, the command signal being a single command other than a standard call connect command, the call connect process including at least one phase from a group consisting of a dial phase and an originating phase, the call connect process being before a logical association between the caller and the call recipient; and
in response to receiving the command signal, and without connecting through to the call recipient during the telephony request, conducting a service or transaction between the caller and the call recipient other than a standard call connection transaction.
2. The method according to claim 1 , wherein the received command signal is associated with the activation of single key on a keypad of the communication device of the caller.
3. The method according to claim 2 , wherein the activation of a single key includes activating a single key from a plurality of keys, wherein each of the plurality of keys is associated with a service or transaction from among a plurality of services and transactions.
4. The method according to claim 3 ,
wherein the plurality of keys includes at least one key from the group consisting of a “*” key, a “#” key, and a “0” key.
5. The method according to claim 1 , further comprising prompting the caller to provide the command signal.
6. The method according to claim 1 , wherein the command signal is initiated by the caller prior to the originating phase.
7. The method according to claim 6 , wherein the command signal is initiated by prefixing the command signal to a telephone number.
8. The method according to claim 1 , wherein the communication device of the caller is a telephone, and wherein the telephone, upon activation of a dedicated key, transmits the command signal.
9. The method according to claim 8 , wherein the dedicated key is selected from a group comprising a “@” symbol, a color coded key, a programmable key, and a button.
10. The method according to claim 1 , wherein the command signal is initiated upon activation of a biometric trigger.
11. The method according to claim 10 , wherein the biometric trigger is based on either voice or fingerprint recognition.
12. The method according to claim 1 , further comprising associating the service or transaction with the caller as identified by a telephone number of the caller.
13. The method according to claim 12 , wherein the telephone number of the caller is derived from a caller line identity (CLI).
14. The method according to claim 1 , further comprising associating the service or transaction with the command signal based on the call recipient.
15. The method according to claim 1 , wherein the service or transaction is an override of a conventional billing protocol of the telephony network supporting the telephony service.
16. A telephony service system comprising:
a telephony service network remote from a caller and a call recipient, the telephony service network configured to:
receive, from the caller, a telephony request for establishing a connection to the call recipient, the request having been initiated by the caller specifying a number associated with the call recipient;
receive from a communication device of the caller a command signal during a call connect process, the command signal being a single command other than a standard call connect command, the call connect process including at least one phase from a group consisting of a dial phase and an originating phase, the call connect process being before a logical association between the caller and the call recipient; and
in response to the command signal, and without connecting through to the call recipient during the telephony request, conduct a service or transaction between the caller and the call recipient other than a standard call connection transaction.
17. The system of claim 16 , wherein the received command signal is associated with the activation of a single key on a keypad of the communication device of the caller.
18. The system of claim 17 , wherein the activation of a single key includes the activation of a single key from a plurality of keys, wherein each of the plurality of keys is associated with a service or transaction from among a plurality of services and transactions.
19. The system of claim 18 ,
wherein the plurality of keys includes at least one from the group consisting of a “*” key, a “#” key, and a “0” key.
20. The system of claim 16 , wherein the telephony service network is further configured to prompt the caller to provide the command signal.
21. The system of claim 16 , wherein the command signal is initiated by the caller prior to the originating phase.
22. The system of claim 21 , wherein the command signal is initiated by prefixing the command signal to a telephone number of the call recipient.
23. The system of claim 16 , wherein the communication device of the caller is a telephone, and wherein the telephone, upon activation of a dedicated key, transmits the command signal.
24. The system of claim 23 , wherein the dedicated key is selected from a group comprising a “@” symbol, a color coded key, a programmable key, and a button.
25. The system of claim 16 , wherein the command signal is initiated upon activation of a biometric trigger.
26. The system of claim 25 , wherein the biometric trigger is based on either voice or fingerprint recognition.
27. The system of claim 16 , wherein the telephony service network is further configured to associate the service or transaction with the caller as identified by a telephone number of the caller.
28. The system of claim 27 , wherein the telephone number of the caller is derived from a caller line identity (CLI).
29. The system of claim 16 , wherein the telephony service network is further configured to associate the service or transaction with the command signal based on the call recipient.
30. The system of claim 16 , wherein the service or transaction is an override of a conventional billing protocol of the telephony network supporting the telephony service.