Computer telephony integration (CTI) complete healthcare contact center
Methods, systems, and products enable a healthcare facility to process incoming communications.
1. A method, comprising:
receiving a communication identifying a sender's communications address and a recipient's communications address;
retrieving a patient identifier associated with the sender's communications address;
retrieving medical information that is associated with the patient identifier from a database;
retrieving a surgery schedule associated with the recipient's communications address;
determining a time of receipt of the communication matches a scheduled surgery in the surgery schedule; and
routing the communication to an alternate destination in response to the scheduled surgery.
2. The method according to claim 1 , further comprising retrieving a profile associated with the sender's communications address.
3. The method according to claim 1 , further comprising retrieving a profile associated with the patient identifier.
4. The method according to claim 1 , further comprising retrieving a physician name associated with the patient identifier.
5. The method according to claim 1 , further comprising retrieving a physician name associated with the sender's communications address.
6. The method according to claim 1 , further comprising:
retrieving a surgery location of the scheduled surgery;
determining an intercom associated with the scheduled surgery; and
selecting the alternate destination as the intercom, such that the communication is routed to the intercom during the scheduled surgery.
7. The method according to claim 5 , further comprising retrieving a communications profile associated with the physician name.
8. The method according to claim 7 , further comprising retrieving a status of a communications device based on the communications profile.
9. A system, comprising:
a processor; and
memory storing code that when executed causes the processor to perform operations, the operations comprising:
receiving a communication identifying a sender's communications address and a recipient's communications address;
retrieving a patient identifier associated with the sender's communications address;
retrieving medical information that is associated with the patient identifier from a database;
retrieving a surgery schedule associated with the recipient's communications address;
determining a time of receipt of the communication matches a scheduled surgery in the surgery schedule; and
routing the communication to an alternate destination in response to the scheduled surgery.
10. The system according to claim 9 , wherein the operations further comprise retrieving a profile associated with the sender's communications address.
11. The system according to claim 9 , wherein the operations further comprise retrieving a profile associated with the patient identifier.
12. The system according to claim 9 , wherein the operations further comprise retrieving a physician name associated with the patient identifier.
13. The system according to claim 9 , wherein the operations further comprise retrieving a physician name associated with the sender's communications address.
14. The system according to claim 9 , wherein the operations further comprise:
retrieving a surgery location of the scheduled surgery;
determining an intercom associated with the scheduled surgery; and
selecting the alternate destination as the intercom, such that the communication is routed to the intercom during the scheduled surgery.
15. The system according to claim 9 , wherein the operations further comprise retrieving a communications profile associated with the physician name.
16. The system according to claim 9 , wherein the operations further comprise retrieving a status of a communications device in the communications profile.
17. A memory storing instructions that when executed cause a processor to perform operations, the operations comprising:
receiving a communication identifying a sender's communications address and a recipient's communications address;
retrieving a patient identifier associated with the sender's communications address;
retrieving medical information that is associated with the patient identifier from the database;
retrieving a surgery schedule associated with the recipient's communications address;
determining a time of receipt of the communication matches a scheduled surgery in the surgery schedule; and
routing the communication to an alternate destination in response to the scheduled surgery.
18. The memory according to claim 17 , wherein the operations further comprise retrieving a physician name associated with the patient identifier.
19. The memory according to claim 17 , wherein the operations further comprise a physician name associated with the sender's communications address.