System and method for automated voice quality testing

1. A system for automated testing of audio quality, comprising:

a call engine;

an endpoint manager;

a first audio generator device; and

a head and torso simulator device comprising a microphone and a second audio generator device;

wherein the call engine utilizes reference audio samples to simulate customer interactions with a contact center;

wherein the first audio generator device transmits reference audio samples via agent hardware to simulate agent interaction with customers;

wherein the endpoint manager utilizes reference audio samples to simulate contact center agents' interactions with customers;

wherein the head and torso simulator device simulates the physical and acoustic properties of a human body;

wherein the second audio generator device transmits audio from the head and torso simulator device to simulate customer interaction with agents; and

wherein the first audio generator device transmits audio to the head and torso simulator device to simulate agent interaction with customers.

2. A method for automated testing of audio quality, comprising the steps of:

creating a simulated call over an audio connection;

transmitting reference audio to endpoint manager and call engine;

transmitting call engine audio to endpoint manager;

scoring received reference audio by endpoint manager;

transmitting endpoint manager audio to call engine;

scoring received endpoint manager audio by call engine;

scoring the audio connection quality; and

storing audio scoring and audio connection quality data in a database or other data storage medium;

wherein a head and torso simulator device comprising at least a microphone and an audio generator simulates the physical and acoustic properties of a human body and is used to receive the reference audio transmitted by the call engine and to transmit the endpoint manager audio.